Jetstar - 1st International Airline - to arrive at Bangkok Suvarnabhumi Airport on 15 September, 2006

Why is Jetstar moving to the Suvarnabhumi airport ahead of other airlines?
Suvarnabhumi Airport is the new international airport for Bangkok. All airlines must move to this new airport by 28th September 2006. Jetstar has chosen to move to this brand new airport on 15th September 2006, to ensure a smooth transition ahead of other airlines.

How will the relocation of the airport affect me?
Suvarnabhumi Airport is a state of the art, modern facility. The Airports of Thailand has assured Jetstar that there will be appropriate ground transportation (including buses and taxis) from 15th September 2006. In addition, the airport has numerous retail and food outlets.

With the relocation, are the taxes increased, i.e., do I have to pay more taxes?
No. At the current time the passenger service charge for Suvarnbhumi remains the same as Don Muang at THB 500. The international departure tax would be increased by THB200 to THB700 with effect from 1 February, 2007.

Will the passenger service charge be integrated into ticket prices with the movement?
At the current time, the THB 500 passenger service charge is paid by the passenger to the Airport Authority on departure from Bangkok.

Where is the Suvarnabhumi Airport?
Suvarnabhumi Airport is located 29km east of the city. The old Don Muang airport was 25km north of the city.

How long will it take for me to get to the city from the new airport?
Travelling times between the city and Suvarnabhumi Airport is comparable to the current Don Muang airport.

Is there any public transport that links to the Airport?
Free Shuttle Buses between the Airport and the public Bus Terminals will be provided. Similarly public buses are available from Suvarnabhumi to major locations in the city. Taxis are also available outside the terminal building.

How much will it cost for me to take a limo service to city from the new airport?
Rates for Limos and Taxis are yet to be published. However, as the distance to the city is comparable to the current Don Muang airport, the costs should be similar.

If I arrive at Don Muang Airport, how much time do I need to get to Suvarnabhumi airport?
The Airport Authority will provide buses (for a small fee) between both airports. Passengers should allow 50 minutes to travel between both airports.

What if I arrive at the Don Muang Airport for my flight which is taking off at the Suvarnabhumi Aairport, and as a result missed my flight?
Jetstar will be setting up a ticket booth at Don Muang Airport for about 2-3 weeks from 15 September 2006. Should customers arrive at Don Muang Airport instead of Suvarnabhumi Airport for their flights check-in, we will re-ticket at no cost to customer for the next available flight. Customer will then be directed to take the bus provided by the Airport Authority for a small fee between both airports (travel time is estimated at about 50 minutes). Jetstar will not be undertaking any hotel accommodation or out-of-pocket expenses caused by any delays due to check-in at wrong airport.

There will also be adequate signages at the airports to direct customers.

Is there any change in check-in time?
No. Jetstar's check in times and all flight times remain unchanged.

What are the airport facilities available?
Suvarnabhumi is a state of the art modern facility. There is a full range of retail, food and beverage and other facilities. Free Internet Access is also widely available throughout the airport.

If I have a connecting flight at Don Muang Airport, what shall I do?
The Airport Authority will provide buses (for a small fee) between both airports. Passengers should allow 50 minutes to travel between both airports. Jetstar is a point-to-point airline, and does not provide connection facilities to other airlines.

Is there a ticket sales counter at the airport?
Yes, Jetstar has a ticket booth adjacent to check in island "L". Jetstars check in counters will be located at check in island "S"

Will aerobridges be used?
Yes, Jetstar will use aerobridges.

Flight Schedule

I would like to do an advance booking. Is there any schedule available (eg. next 6 months, next year)?
Our Online Booking Engine allows you to search for flights and fares up to 6 months in advance. However, some dates in between may not be displayed as they have not been made available yet.

How long will it take to reach my destination?
You can find the travel time for each destination in our Flight Timetable, under Flight Info > Flight Schedule.

Do you have a printable schedule available online?
Yes, you can download it here. Or go to Flight Info > Flight Schedule.

Fares

I need more information on infant rates.
An infant - less than 2-years-old - may be carried for a fee of S$40 (or equivalent in your local currency) per flight.

Are there any service charges?
There is a S$8 (or equivalent in your local currency) admin fee imposed for each flight.

Do I need to pay deposit for my booking?
All bookings online must be paid in full. For group bookings with 10 to 50 people, please call our call centre directly.

Are there any extra charges for advance booking?
No

What is the difference in rates between booking a ticket online and booking it through the call centre?
Bookings made through our Call Centre or Airport Service Desk will be at least S$10 (or equivalent) per flight more than those made through the Internet.

Are admin & insurance fees included in the bookings?
After you've selected your flight, you can see the components of your airfare. Namely the ticket price, the admin fee, and any tax/insurance fee.

Is the airport tax included?
Yes, with the exception of Bangkok where customers must pay direct to the airport authority.

Are there any special rates for government servants?
No

Do you assign seats?
Yes, we do (at time of check-in). So you don't have to rush for seats on our plane.

Available Destinations

What are the available destinations?
As destinations are added from time to time, please refer to the drop-down list on the homepage for the latest. We currently fly to Bangkok, Hong Kong, Manila, Singapore and Taipei.

What destinations will be available in the future?
Jetstar Asia aims to provide affordable air travel to destinations within 5 hours of Singapore. Sign up with JetMail and be the first to know about our exciting new destinations and upcoming promotions.

When are you launching new destinations?
Sign up with JetMail and we'll keep you posted when we launch new destinations.

Current Promotion

Are there any current promotions?
Click here or click on Promotions in the header for our latest promotions.

I made a booking earlier. Now that you have a promotion, can I change my booking to one under the promotion?
No

Visa & Customs Requirements

Do I need a travel visa?
You may wish to check foreign entry requirements by contacting the local Embassy or Consulate.

What are the charges for the visa application?
You may wish to check foreign entry requirements by contacting the local Embassy or Consulate.

How many days in advance is needed for the visa application?
You may wish to check foreign entry requirements by contacting the local Embassy or Consulate.

What are the documents needed when I apply for a visa?
You may wish to check foreign entry requirements by contacting the local Embassy or Consulate.

How long is the approval process for the visa application?
You may wish to check foreign entry requirements by contacting the local Embassy or Consulate.

Check-in Time and Conditions

What is the check-in procedure?
1. Go to the Jetstar Asia counter at the airport. Check in opens 2 hours prior to departure and closes exactly 40 minutes prior to departure. We recommend you check in early to make sure you don't miss your flight.
2. Present your passport (or acceptable official identification) and your flight itinerary or booking reference number. Children travelling with you also must have their passports (or equivalent).
3. We will issue you your boarding pass and baggage tag for any checked baggage. (Keep these with you until you complete your travel.)
4. Go to the designated boarding gate at the stated time. We recommend that you be at the gate 20 minutes prior to departure.

What are the documents needed during check-in?
Please have:
1. Your Flight Itinerary or Booking Reference Number;
2. Your Passport;
3. Applicable Travel Visas and other necessary travel documents;
4. Your Baggage and anything else you need for your travel.

What does "Ticketless Airline" mean?
This means no tickets will be issued to you after you've made your booking. You can check-in with just the itinerary emailed/faxed to you, and your passport. By not issuing "paper" tickets, the associated savings are passed on to you. And that means we make air fares more affordable.

Is Jetstar Asia a ticketless airline?
Yes. We made sure we don't have any redundant processes.

In-flight Services

Are there any food & drinks on board?
Yes. We offer a range of extensive menu that ranges from our signature Jetstar Asia hot meals, gourmet sandwiches to sweet temptations like assorted muffins and warm cookies. We also serve alcoholic beverages, an assortment of cold drinks and hot beverages. All items are reasonably priced between S$1.00 to S$8.00. Only *Yangon flights will be served with free food and beverage.

* Yangon flights: flights departing or arriving at Yangon.

Are there any entertainment (like games, music, video) on board?
Video on demand is only available through selected Jetstar Australia Flights (JQ) and not available on Jetstar Intra-Asia Flights (3K and VF).

Am I allowed to bring my own food on board the aircraft?
No. Our wide selection of food and beverages should be enough to entice you.

How many seats are there in a row?
The Airbus 320 is a single-aisle plane with 3 seats on each side (3 3).

How many cabin crew on duty at one time?
4

Baggage

What is the maximum weight of luggage that can be checked-in \ on Jetstar Asia and Valuair?
Please click here for the information.

What are the excess baggage fees for Jetstar Asia and Valuair?
Please click here for the information.

How much cabin baggage can I carry on board Jetstar Asia and Valuair flights?
Please click here for the information.

Special Arrangements

Are travel agencies allowed to charter a flight?
Yes. Please call our call centre for more details.

Career Opportunities

I'd like to work for you. Where can I apply?
Go to About Us > Work with Us or click here.

Travel Insurance

Am I covered under insurance?
Our fares do not include any personal insurance. Because travel involves many risks, it is recommended that you purchase travel insurance, which cover things like:
1. changes in travel plans and travel cancellation;
2. medical and hospital expenses;
3. personal injury and death;
4. delayed, damaged or lost baggage.

Where can I get insurance?
You can purchase travel insurance from any reliable insurance company in your country.

What is the "Insurance" stated in my booking?
That refers to aviation insurance that covers us, not you. Due to escalating costs since Sep 11, some of this cost has to be borne by passengers, in line with common practice.

Connecting Flights

Are there any connecting flight with other airlines?
No, Jetstar Asia currently operates a point-to-point service.

Airport Location & Transport to Airport

Where is the location of the Jetstar Asia's originating airport?
Singapore Changi Airport

Are there any public transport that links to the Airport?
Yes, there are taxis and airport coaches, buses and train (MRT).

Is downtown check-in available for Hong Kong?
No, you can only check in at the Hong Kong International Airport.

Call Centre & General Sales Agents

What is the contact number?
Singapore: 65 6822 2288
Hong Kong: 852 2918 1771
Taiwan: 886 (2) 8176 2288
Thailand: 66 2651 9545
Philippines: 63 2900 3051
India: 91 33 3022 1111

What are the operation hours?
9am - 6pm (Mon - Fri) and 8am - 5pm (Sat - Sun and Public Holidays)

Is it a toll free line or are the calls chargeable ?
It is not toll free. Therefore, the calls are chargeable.

What are the language available?
English, Mandarin, Cantonese & Thai.

Mercy Flights & Medical Evacuation

Do you provide emergency medical evacuations?
No, we do not have full-service medical equipment on board.

Flight Disruption

Under what kind of circumstances will flights be delayed or cancelled.
Flights may be delayed due to uncontrollable circumstances like bad weather, strikes, air traffic control restrictions, closure of runways, etc.

Booking Online

Do I have to register as a member?
No. But if you do, you can save the hassle of filling up your details again the next time you book a flight. And we can notify you of any new promotions.

Payments & Payment Methods

What are the payment methods available?
1. Credit Cards - Visa & Mastercard
2. Cash - Only in Singapore at SingPost outlets and 7-11 outlets
3. NETS - Only in Singapore at SingPost outlets and SAM kiosks and 7-11 outlets
4. Cash Card - Only in Singapore at 7-11 outlets.

What currency will I be charged in? Can I select the currency to be charged in?
You will be charged in the currency based on the Origin of your flight. Sorry, you cannot choose the currency; it will be reflected in your payment details.

How do I know if the payment got through?
You will be presented with an acknowledgement page - stating clearly a Booking Reference Number and a CONFIRMED status.

Do I get a receipt after making a booking?
Our itinerary (or e-ticket) can be taken as a receipt as it contains the necessary details for legal purposes. Hence, no separate receipt will be issued.

If I cancel my booking, will I get a refund?
We do not make fare refunds for cancelled travel. If you have purchased a Jet Saver fare ticket, you may choose to change your travel date as explained above.

What situations would constitute a refund of fares paid?
All bookings are non-refundable, except under limited circumstances, such as death of a passenger or our inability to re-accommodate you after a flight disruption.

If I do cancel my booking, how do I go about processing my airport tax refund?
Passengers who cancelled a confirmed booking are advised to contact the call centre.

Do you charge a refund fee?
To cover the cost of administration and paper work we charge a refund fee of S$40 for both Jetstar Asia and Valuair.

Dangerous Goods

What are dangerous goods?
Firearms and weapons of any type, including but not limited to knives, blades, or sharp items of any kind, Corrosives (eg wet cell batteries), Compressed gases (eg camping gas), Explosives, Poisons and toxic substances, Dry ice or heat producing articles, Infectious substances, Flammable liquids, Organic peroxides (eg bleaching powders), Radioactive materials, Matches and articles easily ignited, Oxidising materials, Magnetised material, Brief cases and attache cases incorporating dangerous goods such as Lithium batteries, Pyrotechnic devices, Disabling devices such as mace and pepper spray containing an irritant or incapacitating substance.

What should I do if I am bringing goods considerd "dangerous"?
Dangerous goods are not allowed in Cabin and Checked Baggage. Please don't bring them along for your travel. If you have any, tell our staff during check-in . They will advise what you should do.

Phone Booking

Can I make a booking by calling?
Yes, the number is here.

Group Reservation

How do I make reservation for a large group?
Here you can make online bookings for up to 25 people. If you rather talk to somebody, call our Call Centre.

What are limitations for group reservation?
No.

How do we go about requesting special rates for group reservations?
Just call our Call Centre.

Provision of Cargo Services

Does Jetstar Asia provide cargo delivery service?
No.

JetstarAsia and Valuair Merger

Introduction
Jetstar Asia and Valuair are now part of the same family, offering consumers more destinations and choices for smart travellers

Both airlines will continue to operate under their own unique brands with little or no change to the services offered to consumers in the Asia Pacific region.

"There is no need for passengers booked on either airline to do anything other than look forward to their next flight with Valuair or Jetstar Asia. Passengers will not need to reconfirm their flights as operations will continue as normal," said Mr Ken Ryan, Chief Executive Officer.

"Our passengers can expect the same high level of service from the staff of both airlines. Valuair and Jetstar Asia are committed to their customers and see this development as a wonderful opportunity to offer expanded services and network at everyday affordable fares."

I have already purchased air tickets from Jetstar Asia/Valuair and will be travelling soon. Will the merger affect my travel plans?
Passengers do not have to make any changes to their travel plans. It is "business as usual" as both Jetstar Asia and Valuair operate as separate airlines for the foreseeable future.

What if I intend to purchase my tickets from Jetstar Asia/Valuair? Is there a change in how I purchase my tickets?
If you intend to travel to destinations that Jetstar Asia flies to, please continue to purchase your tickets from the Jetstar Asia's web site or you can call us at the respective Jetstar Asia call centres.

If you wish to purchase tickets to travel on Valuair routes, you can do so at Valuair's website, call centers, or at your preferred travel agents.

For further enquiries about the merger, please email enquiry@valuair.com.sg enquiry@valuair.com.sg enquiry@valuair.com.sg enquiry@valuair.com.sg enquiry@valuair.com.sg   enquiry@valuair.com.sg This email address is being protected from spam bots, you need Javascript enabled to view it

Price Difference via Internet and Call Center Booking/Travel Agent

What is the current price difference between bookings made from internet and bookings made from travel agents or call center?
The price difference for bookings made via Travel Agents/Call Center and bookings made from Internet is now $10 instead of $5

Booking Siem Reap (REP) - Phnom Penh (PNH) Flights with Jetstar Asia

Frequently asked questions (FAQ)

Q: Can I book a REP-PNH flight online?
A: You must contact our Call Centre at +65 6822 2288 to book a REP-PNH flight. However the REP-PNH flights are only available to Jetstar Asia passengers who have unutilised SIN-REP or SIN-PNH flight bookings (flights have not departed for Siem Reap/Phnom Penh from Singapore).

Q: I am currently in Siem Reap, can I book a flight to Phnom Penh by contacting the Call Centre?
A: The REP-PNH flights are only available to Jetstar Asia passengers who have SIN-REP or SIN-PNH flight bookings that have not been utilised.

Q: Do I have to pay any fee when booking a REP-PNH flight?
A: Yes, a stopover fee of SGD 20 plus prevailing airport taxes/surcharges will be charged for booking a REP-PNH flight. A departure fee of USD 6 is also payable at the Angkor International Airport in Siem Reap.

Q: Do I need a separate visa for entry into Phnom Penh from Siem Reap?
A: A separate visa is not required for entry into Phnom Penh from Siem Reap as long as you already possess a valid visa to enter Cambodia .

Q: If I am making a transit stop in Siem Reap/Phnom Penh en route to Phnom Penh/Singapore, do I need to clear immigration?
A: Only passengers who are stopping over in Siem Reap or Phnom Penh for overnight stay are required to clear immigration. For transit stops, passengers are required to disembark with their hand-carry baggages to await their connecting flight within a transit holding area in the airport terminal.