At the airport
Check-in
What terminal to go to
International Jetstar and Valuair flights
- Singapore Changi Airport - Terminal 1
- Bangkok Suvarnabhumi Airport
- Denpasar, Bali - Ngurah Rai Airport
- Jakarta - Soekarno-Hatta Jakarta International Airport Terminal 2
- Manila Ninoy Aquino International Airport - Terminal 1
- Phnom Penh International Airport - Internation Terminal
- Siem Reap International Airport - Internation Terminal
- Surabaya - Juanda International Airport
- Tan Son Nhat International Airport - International Terminal
- Taipei Chiang Kai Shek Airport - Terminal 1
- Yangon International Airport - Internation Terminal
Australian Domestic flights
Jetstar operates from the domestic terminal at most airports.
- In Melbourne we operate from 2 airports - the Qantas Domestic Terminal at Tullamarine and Avalon Airport.
- In Sydney, we operate from Terminal 2.
- In Hobart we operate from the International Terminal.
- In Perth we operate from the Qantas Terminal (Terminal 2).
Arrive on time
To help us get you to your destination on time, our flights must depart on schedule. To do this we will close check-in:
- 40 minutes before your scheduled departure for Intra-Asia flights operated by Jetstar Asia (3K) or Valuair (VF)
- 30 minutes before your scheduled departure for flights operated by Jetstar (JQ) leaving from Australian Domestic terminals
- 60 minutes before your scheduled departure for flights operated by Jetstar (JQ) leaving from International terminals
Check-in will open:
- 2 hours before your scheduled departure for Intra-Asia flights operated by Jetstar Asia (3K) or Valuair (VF)
- 2 hours before your scheduled departure for flights operated by Jetstar (JQ) leaving from Australian Domestic terminals
- 3 hours before your scheduled departure for flights operated by Jetstar (JQ) leaving from International terminals
Passengers who arrive after check-in has closed will not be able to board the flight and their entire fare may be forfeited.
Once checked-in, you will be required to be at the boarding gate, at least:
- 15 minutes prior to the scheduled departure time for Intra-Asia flights operated by Jetstar Asia (3K) or Valuair (VF).
- 25 minutes prior to the scheduled departure time for flights operated by Jetstar (JQ) leaving from Australian Domestic terminals.
- 40 minutes prior to the scheduled departure time for flights operated by Jetstar (JQ) leaving from International terminals.
Special notice For Manila Airport
- Passengers should arrive at the airport at least 3 hours prior to departure.
- Passengers must have a printed itinerary to get into the terminal.
- A Terminal Fee of PHP 550 per passenger must be paid in cash before they can proceed to the Immigration departure counter.
- Philippine passport holders and expatriates have to pay a Philippine Travel Tax of PHP 1620 prior to check-in. (Exemptions may apply. Click here for more details.)
- For Philippines passport holders, if only one parent is exiting Manila with children under 18 years-old, a completed Social Department Welfare form has to be presented at time of check-in.
- Visitors who are non-residents of the Philippines must hold return/onward tickets.
Photo identification requirement
International flights to/from Australia or Intra-Asia
All passengers travelling on Intra-Asia flights operated by Jetstar Asia (3K) and Valuair (VF) and International flights to/from Australia operated by Jetstar (JQ), must present their valid passport (with required validity period) for check-in at the airport. It is the passenger's responsibility at all times to have appropriate travel documentation and entry permits such as visas. Some countries may require proof of onward or return travel. All children and infants travelling with an adult require their own passport or should be registered in either of their parent's passports.
Domestic flights within Australia
All passengers including children and infants travelling with an adult are required to provide identification acceptable to Jetstar. The following forms of photo identification are acceptable provided they are current (not expired):
- Passport;
- Drivers Licence;
- Company issued identification; or
- Student ID
- An original or certified copy of your birth certificate or citizenship document is an acceptable alternative.
Domestic flights within Australia departing from the International Terminal
If you are travelling domestically and departing from an international terminal, and are 18 years of age or over, you will need to produce photographic identification as below that includes your full name. Your boarding pass will have a special 'D' (Domestic) sticker. You will need to sign your name in the space provided and may also be required to record details of your photographic identification.
You must retain your boarding pass as you will need to present it at immigration and customs clearance points at the end of your journey. This is required to comply with the Migration regulations administered by the Department of Immigration and Multicultural Affairs (DIMA).
The following are the only acceptable forms of photographic identification, all of which must be valid at the time of travel:
- National passport; or
- A motor vehicle driver's licence issued under a law of the Commonwealth of Australia, or of an Australian State or Territory; or
- A document that identifies you issued by:
- the Commonwealth of Australia, or
- an Australian State or Territory, or
- by an authority of the Commonwealth of Australia, or an Australian State or Territory; or
- An aviation security identification card issued by the operator of the aircraft or the operator of an airport in Australia
Children and infants are subject to the same identification requirements as adults, where they have an approved form of photographic identification. Exceptions from the identification requirements are given for children and infants travelling with an adult. If the child is travelling with a parent or guardian their name must be recorded on the back of their parent or guardian's boarding pass.
Baggage
Cabin baggage
Passengers travelling on services operated by Jetstar Asia (3K) and Valuair (VF)
Cabin Baggage limits are strictly applied. Each Passenger (except infants not occupying an aircraft seat) is permitted 1 main item of Cabin Baggage and 1 other small item, with a total combined weight of up to 7kg. If you are travelling with an infant, you may also carry on infant food for consumption inflight.
- Dimensions of main items must not exceed 48cm (width) + 34cm (height) + 23cm (depth) for an overnight bag or briefcase.
- Small item may be a small handbag, coat, small camera, umbrella, laptop or suit pack. If you are carrying a suit pack or garment bag, it must not exceed 11cm (height), 60cm (width) and 114cm (length) (measured unfolded).
- Each piece must be able to fit under the seat in front of you or fit in an enclosed storage compartment in the cabin of the aircraft
- If any piece of Baggage does not comply with any of these conditions, safety and comfort of other passengers it must be checked in to the aircraft hold or may not be carried on your flight
Passengers travelling on services operated by Jetstar (JQ)
Cabin Baggage limits are strictly applied. Each Passenger (except infants not occupying an aircraft seat) is permitted 1 main item of Cabin Baggage and 1 other small item, with a total combined weight of up to 10kg. If you are travelling with an infant, you may also carry on infant food for consumption inflight. If a seat has been booked for an infant, an approved infant car seat is permitted.
Each Passenger travelling on a StarClass fare is permitted 1 additional main item of Cabin Baggage provided that only one item may be a suit pack or garment bag, provided that each main item does not exceed 10kg, with a total combined Cabin Baggage weight of up to 20kg.
- Dimensions of main items must not exceed 56cm (width) + 36cm (height) + 23cm (depth) for an overnight bag, laptop bag or briefcase, or 11cm (height), 60cm (width) and 114cm (length) for a suit pack or garment bag (measured unfolded).
- Small item may be a small handbag, pocket book or purse, coat, umbrella, or for international flights, duty free goods (where permitted).
- Each piece must be able to fit under the seat in front of you or fit in an enclosed storage compartment in the cabin of the aircraft.
- If any piece of Baggage does not comply with any of these conditions, it must be checked in to the aircraft hold or may not be carried on your flight.
Restrictions on cabin baggage
You must not include in Cabin Baggage:
- knives, sharp objects or cutting implements of any kind and any length, whether of metal or other material, and some sporting goods. Such items must be in your Checked Baggage. Passengers carrying needles will need to declare them at airport screening points. Medication should have a professionally printed label identifying the medication or manufacturer's name or pharmaceutical label affixed;
- anything else that may be identified on your Itinerary/Receipt as prohibited Cabin Baggage.
Checked baggage
Passengers travelling on services operated by Jetstar Asia (3K) and Valuair (VF)
Each Passenger travelling on a JetSaver or JetFlex fare may check in up to 20kg (up to 30kg for Yangon flights operated by Jetstar Asia (3K)) of Baggage for carriage in the aircraft hold at no additional charge. The airline may permit you to take up to an additional 20 kgs (an additional 10kgs for Yangon flights operated by Jetstar Asia (3K)) for a charge.
Please take into consideration that bulky items like golf clubs, bicycles and prams could be included as part of your baggage allowance. Please make sure all items are packed correctly before being presented at the check-in counter.
Charges will apply to all Checked Baggage in excess of the Checked Baggage allowance (ie. above these allowances). Jetstar may not be able to carry your excess baggage.
- Passengers must ensure all Baggage is packed appropriately before being presented at check in
- No single item may exceed 32kg in weight
- Passengers who anticipate having bulky items, excess baggage or require extra assistance should arrive at the airport to check in at least 2 hours prior to the scheduled departure time
- Jetstar Asia and Valuair may refuse to carry any piece of Baggage that does not comply with the Jetstar Asia and Valuair policy.
Passengers travelling on Jetstar (JQ) Services:
JetSaver Light fares do not include a Checked Baggage Allowance. The following fees apply if you are holding a JetSaver Light fare and your bags need to be checked in, up to a weight of 20 kilograms per passenger.
| Domestic | International | |||
| Call centre or website | At the airport | Call centre or website | At the airport | |
| AUD | 20 | 40 | 40 | 80 |
| NZD | 20 | 40 | 40 | 80 |
| THB | 500 | 1000 | 1000 | 2000 |
| SGD | 20 | 40 | 40 | 80 |
| MYR | 60 | 120 | 120 | 240 |
| USD | 20 | 40 | 40 | 80 |
| JPY | 2000 | 4000 | 4000 | 8000 |
Amounts will be charged in the currency of the original booking. Further charges will apply to checked baggage in excess of 20 kilograms per passenger.
Each Passenger travelling on a JetSaver or JetFlex fare may check in up to 20kg of Baggage for carriage in the aircraft hold at no additional charge. Each Passenger travelling on a StarClass fare may check in up to 30kg of Baggage for carriage in the aircraft hold at no additional charge.
Despite the above, each Passenger travelling on a JetSaver, JetFlex or StarClass fare to or from the United States may check in up to 2 pieces of Baggage for carriage in the aircraft hold at no additional charge. The maximum total combined dimension of the two pieces is 270cm (106 inches), with no single item exceeding 158cm (62 inches).
Charges will apply to all Checked Baggage in excess of the Checked Baggage allowance (ie. above these allowances). Current charges can be found here. Jetstar may not be able to carry your excess baggage.
- Passengers must ensure all Baggage is packed appropriately before being presented at check in
- No single item may exceed 32kg in weight
- Bulky items (maximum 2 metres for A320 aircraft, maximum 2.77 metres for A330 aircraft), including but not limited to bicycles, surfboards, skis, golf clubs, snow boards, may be included within the allowance, subject to space availability
- Passengers who anticipate having bulky items, excess baggage or require extra assistance should arrive at the airport to check in at least 2 hours prior to the scheduled departure time for flights departing from a domestic terminal and 3 hours prior to the scheduled departure time for flights departing from an international terminal
- In addition to the allowance Jetstar will carry at no additional charge in the hold a fully collapsible wheelchair and/or mobility aid for you if you are dependent on them
- In addition to the allowance Jetstar will carry at no additional charge in the hold baby accessories such as a pram and portable cot, if you are travelling with an infant.
- All Baggage allowances are subject to occupational health and safety requirements and aircraft limitations
- Jetstar may refuse to carry any piece of Baggage that does not comply with the Jetstar policy.
Excess baggage rates
Intra-Asia Excess Baggage Rates* per Kilogram (Kg) – 3K and VF
| Intra-Asia flights operated by Jetstar Asia (3K) and Valuair (VF) | For flights out of Singapore * | For flights into Singapore* |
| Jakarta (Valuair) Medan |
SGD 8.00 | USD 6.0 |
| Kuala Lumpur | SGD 8.00 | MYR 22 |
| Bangkok/Phuket | SGD 10.00 | THB 250 |
| Surabaya (Valuair) | SGD 10.00 | USD 7.50 |
| Denpasar (Bali by Valuair) Phnom Penh Siem Reap (Angkor Wat) Ho Chi Minh City Manila |
SGD 12.00 | USD 9.0 |
| Yangon | SGD 12.00 | USD 10.00 (Non Resident) MMK 7500 (Resident) |
| Hong Kong Macau |
SGD 15.00 | HKD 90 |
| Taipei | SGD 15.00 | TWD 375 |
*Amounts will be charged in the local currency of the applicable airport.
Domestic Australia Excess Baggage Rates* per Kilogram (Kg) – JQ
For every kg of Checked Baggage above the allowance specified, you will be charged a fee per kilo. Please refer to the table below for the schedule of excess baggage fees:
| Domestic Australian flights operated by Jetstar (JQ) | AUD 10 (includes GST) per kilo |
*If you have purchased a connecting fare comprising one Domestic Australian flight and one International flight, you will be charged the international excess baggage rate applicable at your point of departure, per kilo for every kg of baggage carried between 20 and 40kg for your whole journey. See below for the international excess baggage rates.
If you are travelling with an infant, the infant's baby accessories such as a pram and portable cot will be checked in free of charge.
For JetSaver Light passengers: You are not entitled to check in any baggage for carriage in the aircraft hold. Subject to space availability, passengers travelling on JetSaver Light fares may be allowed to check in up to 20kg of baggage for an additional charge. Passengers wishing to check in baggage can contact the Jetstar reservations centre up to 24hours before departure to change to a JetSaver Fare. Alternatively, you may change at the airport for a fee.
International Excess Baggage Rates* per Kilogram on Jetstar (JQ) operated flights
For every kg of Checked Baggage above the allowance specified above, you will be charged a fee per kilo. The fees per kilo will vary by country. Please refer to the table below for the schedule of excess baggage fees listed by country of departure:
| Excess baggage rates* per kilogram (kg) | |
|---|---|
| International flights operated by Jetstar (JQ) | |
| Australia | AUD 20 |
| New Zealand | NZ 20 |
| Singapore | SGD 20 |
| Malaysia | MYR 60 |
| Thailand | THB 600 |
| Japan | JPY 1800 |
| Vietnam | USD 18 |
| Indonesia | USD 18 |
Honolulu (HNL) passengers
For every piece of baggage above the Checked Baggage Allowance specified above for passengers to or from the United States, you will be charged AUD 96 per piece (departing from Australian airports) or USD 72 per piece (departing from Honolulu).
Restrictions on cabin baggage
Please click on the links below for important information on cabin baggage restrictions, including restrictions on liquids, aerosols and gels:
- Passengers travelling from Singapore
- Passengers traveling from Vietnam
- Passengers travelling to and from Australia
- Passengers travelling to/from USA
- Passengers travelling from Japan
- Passengers travelling from New Zealand
You must not include in Cabin Baggage knives, sharp objects or cutting implements of any kind and any length, whether of metal or other material, knitting needles, or sporting goods. These items must be packed in your Checked Baggage. They cannot be carried in your Cabin Baggage or on your person. If they are, the articles will be removed and not returned.
Passengers carrying hypodermic needles will need to declare them at the screening point. Where possible documentation or identification to confirm the Passenger's medical condition should be produced. Medication should have a professionally printed label identifying the medication or a manufacturer's name or pharmaceutical label affixed. Please contact Jetstar should you have a question.
Any additional restrictions imposed by government or airport authorities will also apply. Please check before departure for any restrictions applicable to your specific flights.
Restrictions on checked baggage
You must not include in your Checked Baggage:
- fragile, delicate or perishable items
- computers
- items with a special value, such as money, jewellery, precious metals, silverware
- negotiable papers, share certificates, securities or other valuable documents
- cameras
- electronic equipment
- commercial goods or business documents
- passports and other travel documents
- firearms unless special approval has been granted by the airline in writing.
The airline will not be liable for any inconvenience or Damage you suffer if you have ignored our requirements and included these item/s as Checked Baggage.
Bulky items
Bulky items (maximum 2 meters for Jetstar (JQ) flights operated by an A320 and 2.77 meters for Jetstar (JQ) flights operated by an A330, click here to see the aircraft type by route) including but not limited to bicycles, surfboards, skis, golf clubs, snow boards, may be included within the 20kg allowance, subject to space availability. Please ensure that all bulky items are packed appropriately before being presented at check in. Further information on bulky items. Passengers who anticipate having bulky items or excess baggage should arrive at the airport to check in:
- 2 hours prior to the scheduled departure time for flights operated by Jetstar (JQ) departing from a domestic terminal and Intra-Asia flights operated by Jetstar Asia (3K) and Valuair (VF)
- 3 hours prior to the scheduled departure time for flights operated by Jetstar (JQ) departing from an international terminal
Qantas Club access
All StarClass passengers will have access to the Qantas Club, where one is available at the airport from which they are departing. Economy class passengers travelling on Jetstar (JQ) with:
- valid Qantas Club membership, or
- Qantas Frequent Flyer Gold or Platinum status
will have access to the Qantas Club, where one is available at the airport from which they are departing. Passengers travelling on Intra-Asia flights operated by Jetstar Asia (3K) or Valuair (VF) do not have access to the Qantas Clubs.
Boarding on flights operated by Jetstar (JQ)
Boarding for all Jetstar international flights commences 40 minutes before the departure of the flight. StarClass and JetFlex passengers will be invited to board in the first boarding call or they can board at their leisure. JetSaver passengers will be called to board based on their assigned zone. Lower-mobility passengers will be offered priority boarding.
Baggage services
We try to ensure that passengers' baggage is delivered on time and in the condition received.
In the unlikely event that your bag is lost or damaged, please contact your arrival airport as soon as possible.
For flights operated by Jetstar Asia (3K) and Valuair (VF):
Any claim for loss of or damage to Checked Baggage or Cabin Baggage must be made in writing within the following timeframes:
- in the case of damage to your Baggage, as soon as you discover the damage after you have received the Baggage, and at the latest within 24 hours; or
- in the case of delay, within 3 days from when the Baggage has been made available to you.
For flights operated by Jetstar (JQ):
The Jetstar Conditions of Carriage require you to report damage to or destruction of part of an item of checked baggage within 3 days of your travel for Domestic flights or 7 days for International flights.
The bag must be presented to Jetstar staff at the arrival airport to assess the damage.
Baggage Services contact details (JQ)
Freight
Qantas Freight manages Jetstar's international freight capacity. Contact Qantas Freight at www.qantasfreight.com.
Flight connections, baggage transfers and recommended connection times
Unless otherwise advised, Jetstar does not provide flight connections, baggage transfer or check-in for multiple flights. If a chosen itinerary includes multiple flights, it is the passenger's responsibility when making bookings to allow sufficient time between the first flight's arrival and next flight's departure. This time between flights is known as Recommended Connection Time and will differ depending on the flight details..
Jetstar does provide limited baggage connectivity between selected flights, where the connection is within acceptable Recommended Connection Times. It remains the passenger's responsibility to ensure that Recommended Connection Times are allowed for within their schedule.
Pets
Jetstar does not accept reservations for the carriage of Pets on any of its aircraft.
Seating on Jetstar flights
Allocated seating
Passengers will be allocated a seat for all Jetstar flights. Seat preferences may be selected (subject to availability) at time of booking. However, the airline cannot guarantee you any particular seat. Final confirmation of your seat will be made at the airport.
Independent traveller requirement - Children
For Intra-Asia flights operated by Jetstar Asia (3K) or Valuair (VF), passengers below the age of 15 must be accompanied by a passenger who is 15 years of age or older, at the time of travel. The airline regrets that it is unable to accept carriage for unaccompanied minors.
The airline generally requires that passengers are able to travel independently. The airline does not have the systems, staff or facilities required to assume responsibility for assistance and supervision of passengers. Children requiring supervision will not be regarded as able to travel independently on the basis that they may cause a disruption or endanger themselves or others if travelling unaccompanied.
As a guide for Domestic Australian and International flights to/from Australia operated by Jetstar (JQ), children who are not yet attending secondary school will be regarded as unable to travel independently and will not be eligible to travel unless they are accompanied by an appropriate Accompanying Passenger*. Jetstar may require proof that children are currently attending secondary school at check-in. Despite these guidelines, if a child is attending secondary school but their parent or guardian considers that the child is not sufficiently independent to travel unaccompanied using the service provided by Jetstar, they must notify Jetstar. Jetstar is not able to carry such passengers unaccompanied.
*Accompanying Passenger means a paying passenger who, in our reasonable opinion, can travel independently and is able to and will provide the appropriate assistance, supervision, or both, as is required for the particular customer they are accompanying. As a guide, Jetstar generally will not consider a passenger to be an appropriate Accompanying Passenger for a child unless the passenger is at least 15 years old. Jetstar generally requires that passengers are able to travel independently. We do not have the systems, staff or facilities required to assume responsibility for assistance and supervision of passengers. Children requiring supervision will not be regarded as able to travel independently on the basis that they may cause a disruption or endanger themselves or others if travelling unaccompanied.
Passports, Visas and entry requirements
It is your responsibility to comply with all requirements of the authorities in the country to which you travel. Some countries require your contact details (including your accommodation arrangements) at your destination and some will take your fingerprints and/or photograph before allowing you to enter.
You will need to find out from relevant embassies or consulates whether you need a passport, visa or other travel document, health document or evidence of onward travel or accommodation for the countries you enter. It is your responsibility to obtain a visa before you travel if required. For more information please see:
Destination - Passenger enquiries
If you are travelling overseas, you should enquire about any local issues and conditions at your destination(s) prior to commencing travel. We make no representations as to the safety, conditions or other issues that may exist at any destination.
Travel advice can be obtained from various sources, including local governments, local consular offices and the website of the Australian Department of Foreign Affairs and Trade (www.smartraveller.gov.au), the New Zealand Ministry of Foreign Affairs and Trade (www.mfat.govt.nz), and the United States Department of State (travel.state.gov).
Limited special assistance
Generally the airline will not allow a person to travel without an Accompanying Passenger* unless the person can travel independently and safely without assistance, supervision or both. There are limited exceptions to this and you must contact Jetstar Reservations for further information. We do not have the systems, staff or facilities required to assume responsibility for such assistance and supervision. However, we do provide limited special assistance services to accommodate customers who need to travel with a guide dog, hearing or mobility dog (only available for flights operated by Jetstar (JQ)). Customers who require special services, such as those who require a wheelchair, who are blind or vision impaired, deaf or hearing impaired and customers who require two seats for themselves must contact Jetstar Reservations. Those who have made special arrangements through Jetstar Reservations will be boarded first.
*Accompanying Passenger means a paying passenger who, in our reasonable opinion, can travel independently and is able to and will provide the appropriate assistance, supervision, or both, as is required for the particular customer they are accompanying. As a guide, the airline generally will not consider a passenger to be an appropriate Accompanying Passenger for a child unless the passenger is at least 15 years old.
If you have been advised by your doctor that you require a medical clearance to travel, or have a medical condition which you feel may require a travel clearance, will need to download the Travel Clearance forms and discuss your condition with your doctor.
For flights operated by Jetstar Asia (3K) and Valuair (VF)
Travellers requiring extra or special attention, generally, we recommend that they travel with someone accompanying them, unless they can travel independently.
Please note that if you do require special assistance when travelling with Jetstar Asia (3K/VF), you must book via Jetstar Asia call centre at least three days before your scheduled departure or the necessary service may not be available on arrival at the airport. Passengers who do not inform Jetstar Asia of their special requirements may be denied carriage.
Some services may be obtained from a third party and are therefore chargeable. Certain services may not be available on all routes Jetstar Asia flies to due to local airport limitations. Please contactJetstar Asia call centre for more information.
More information?
For more information please refer to Conditions of Carriage.