Want to provide positive feedback or discuss a complaint? Get in touch with a Jetstar Customer Care team member

All our Customer Care team members are busy on live chat, please submit a Feedback Form

Feedback Form

Some issues require more detailed information from you.
Fill in our Customer Care Feedback form for issues related to:

  • Baggage allowances and restrictions, baggage fees and charges
  • Problems with a changed or cancelled Jetstar booking or holiday package
  • Children travelling alone
  • In-flight health, specific assistance, safety and security
  • Club Jetstar, Qantas Frequent Flyer and other loyalty programs
  • Visas, passports and identification
  • Feedback form