Frequently asked questions

We're here to assist you in finding the information you need about Jetstar Credit Cards. You can choose one of the options below or for general enquiries call us anytime on 1300 150 100.

Applying for a Card

Who can apply for a Jetstar MasterCard®?
How do I apply for a Jetstar MasterCard or Platinum MasterCard®?
Can I apply if my previous address is an overseas address?
What is an ’additional cardholder’?
Can I get a Card for my partner and children?
I’m a franchisee – what do I put as my employment status?
How long does it take before I get my Card?
How is my credit limit determined?
Can I find out my limit before I apply?
Can I apply for a higher credit limit?

Features of the Card

What is the annual fee for the Card?
How and when will the annual fee be charged?
What is the interest rate?
Will this current interest rate change?
How is interest calculated?
What is the number of interest free days?
What other Fees and Charges are applicable?
Where can I use my Jetstar MasterCard or Jetstar Platinum MasterCard?
Can I use my Card to make purchases online?
Can I use my Jetstar MasterCard at ATMs?
Can I use my Card overseas?
What is the relationship between Jetstar and Macquarie Bank?

Contactless Technology

What is MasterCard PayPass™ technology?
How much faster is a PayPass transaction?
Are there limits to the size and number of transactions that can be conducted using this contactless technology?
Is there an increased risk of fraud as no signature is required?

Access / Pins

What passwords do I need to access areas of my account?
Can I choose my PIN?
What do I do if I have forgotten my PIN?
I have forgotten my password to MyCards.

Security

What is the chip on my Card?
What if my Card is lost or stolen?

Balance Transfers

What is a balance transfer?
What is the limit for balance transfers?
When can I request a balance transfer?

Account Maintenance

How do I get a cash advance?
What is the limit for a cash advance?
How often will I receive a statement?
Can I change my bill due date?
Can I receive my statement by email?
Will my additional cardholder also get a statement?
Does the additional cardholder have the same level of access as the primary cardholder?
How do I pay my account?
What is an outstanding authorisation?
Can I authorise a third party to access information about my account?
How can I order a replacement credit card?

Online Maintenance

What is my Access Code?
Can I see details of my credit card account online?
Can I make future dated payments via BPAY®?

Additional Cardholder

What is an ‘additional cardholder’?
Does the additional cardholder have the same level of access as the primary cardholder?
How do I add or remove an additional cardholder from my account?

Insurance

How do I find out more about the Jetstar Platinum MasterCard insurance benefits?*

Jetstar Dollars Program

Please refer to to Jetstar MasterCard Rewards Program Terms and Conditions at Jetstar.com/cards

How do I accrue Jetstar Dollars?
How do I redeem my Jetstar Dollars as Jetstar Flight Vouchers?
How do I update my email address?
What can I use my Jetstar Flight Vouchers for?
How do I use my Jetstar Flight Vouchers?
Who can use my Jetstar flight vouchers?
How long do I have to use my Jetstar Flight Vouchers?
How do I claim missing Jetstar Dollars?
Do my Jetstar Dollars expire?
How do I keep track of my Jetstar Dollars?
Is there a limit to the amount of Jetstar Dollars that I can earn?
When will Jetstar Dollars not be awarded?

Qantas Frequent Flyer Rewards

Please refer to to Jetstar MasterCard Rewards Program Terms and Conditions at Jetstar.com/cards

How do I link my card to Qantas Frequent Flyer Rewards?
How do I accrue Qantas Frequent Flyer Points?
Do my Qantas Frequent Flyer Points expire?
Is there a limit to the amount of Qantas Frequent Flyer Points that I can accrue?
Are there any fees payable for electing to accrue Qantas Frequent Flyer Points in the Jetstar MasterCard Rewards Program?
How do I redeem Qantas Frequent Flyer Points?
How do I keep track of my Qantas Frequent Flyer Points?
When will my Qantas Frequent Flyer Points be credited to my Qantas Frequent Flyer Account?
What happens if you cease to be a Qantas Frequent Flyer Member?
How do I switch between reward programs?