We're here to assist you in finding the information you need about Jetstar MasterCard and Jetstar Platinum MasterCard. Choose from the options below or call us anytime on 1300 150 100.
You’re eligible to apply if you are;
You can find out more and apply via jetstar.com/cards.
Your current residential address must be an Australian address. Please provide details of this overseas address in the previous residential address fields on your Application Form.
An additional cardholder is any other person you authorise to make transactions on your account. They will be issued with their own card and all transactions will be charged to your account. Jetstar MasterCard cardholders can have up to four additional cardholders for an annual fee of $9 each. Jetstar Platinum MasterCard cardholders can have up to four additional cardholders for an annual fee of $39 each.
If they are 18 years of age or over, your partner or child may be eligible to apply for their own card.
Alternatively, you can authorise your partner or a child of 16 years of age or over to be an additional cardholder on your account. Please provide Card Services with their details on the ’Additional Cardholder’ section of your Application Form or complete an Additional Cardholder Request Form.
Please select ’self-employed’.
We make every effort to process applications within 10 working days. To assist Card Services in processing your application quickly, please complete your Application Form in full.
Your credit limit is determined by the information provided on the Application Form and in accordance with our credit policy. You will be notified of your credit limit if your application is approved.
No. You will be notified of this limit if your application is approved.
After 6 months you can apply to have your credit limit increased. Additionally, Card Services might contact you if you may be eligible for an increase in your credit limit. Any credit limit increase will be subject to our lending policies and our standard assessment procedures regarding creditworthiness and the suitability of the proposed credit limit increase.
The primary cardholder annual fee for the Jetstar MasterCard is $59 until 23 October 2016, $69 thereafter.
The primary cardholder annual fee for the Jetstar Platinum MasterCard with Jetstar Dollars is $149 until 23 October 2016, $169 thereafter.
The annual fee is charged when you activate your card, then annually on the anniversary of the opening of your account.
14.99% p.a. for purchases and 21.99% p.a. for cash advances.
Jetstar Platinum MasterCard
19.99% p.a. for purchases and 21.99% p.a. for cash advances.
Macquarie Bank reserves the right to change interest rates. You will be notified in advance via your statement and national newspapers.
Interest is calculated based on the balance you have outstanding on each day of the statement cycle. The interest rate, also known as the ‘Annual Percentage Rate’ (APR) is included on the front page of every statement you receive. Interest is calculated based on the daily rate of interest, that is the APR divided by the number of days per year. This rate is also included on each monthly statement and is effective for interest calculations in that statement period. Download our guide to understanding interest (PDF).
Up to 55 days interest free on purchases.
The fees and charges* applicable to the Jetstar MasterCard and Jetstar Platinum MasterCard are:
*All fees and charges are subject to change
APR % Rate – Purchases
APR % Rate – Cash Advances
Standard Introductory Rate
2.99% p.a. on balance transfers for 9 months
Annual fee (primary cardholder)
Annual fee (additional cardholder)
$9 (up to four)
$39 (up to four)
Minimum credit line
Maximum credit line
Daily limit on ATM cash advances
(subject to available credit)
(subject to available credit)
Daily limit on Over the Counter cash advances
(subject to available credit)
(subject to available credit)
Minimum payment due
2% or $50 (whichever is greater)
2.5% or $50 (whichever is greater)
Interest free period
Up to 55 days (on purchases only)
Late payment fee
$35 per statement period
Over limit fee
$30 per statement period
$10 each time a payment to the account is dishonoured
Cash advance fee
A service fee of 3% or $5 (whichever is greater) per cash advance
A service fee or 3% of $5 (whichever is greater) per cash advance
Paper Statement fee (electronic option is default)
$2.50 per statement
Voucher Request fee
(not charged if dispute is in customers favour)
International transaction fee
3% of the total amount of the transaction, applies for transactions made or processed outside of Australia (including where the transaction was in Australia but the merchant is not in Australia)
Over the Counter transaction fee
(Fee applies for each payment made at Australia Post outlets by cash, cheque or EFTPOS)
Information request fee for written information, including duplicate statement
Rewards switching administration fee
Qantas Frequent Flyer Rewards opt-in fee
You can use your card wherever MasterCard is accepted. MasterCard cards are accepted worldwide at millions of locations in 210 countries.
Yes, your card can be used to make purchases online. As an added feature, both cards come with MasterCard’s Zero Liability promise on all unauthorised or fraudulent internet purchases. See mastercard.com.au for further details.
Yes, by entering your ATM PIN you can withdraw cash at any ATM where the MasterCard, Maestro or Cirrus symbol is displayed at millions of ATMs worldwide.
Yes, you can use your card overseas wherever MasterCard is accepted.
Card Services is a division of Macquarie Bank Limited (ABN 46 008 583 542, ACL number 237502) which provides and administers credit and is the issuer of the Jetstar MasterCard and Jetstar Platinum MasterCard.
Jetstar Airways Pty Limited ABN 33 069 720 243 is the sole redemption partner under the Jetstar Dollars Program within the Jetstar MasterCard Rewards Program. Qantas Airways Limited ABN 16 009 661 901 is the sole redemption partner under the Qantas Frequent Flyer Rewards Program within the Jetstar MasterCard Rewards Program.
Spend $300 or more in a single transaction on flights or hotels with your card at jetstar.com or through the Jetstar call centre. Eligible transactions will automatically qualify for 6 months interest free.
When you make an eligible transaction with your card, your purchase will be charged no interest for the duration of the 6 month promotional term. Minimum monthly repayments are required and you can make additional payments at any time.
Any single $300 transaction that includes a Jetstar flight or hotel booking made on your Jetstar MasterCard or Jetstar Platinum MasterCard through jetstar.com or the Jetstar call centre will qualify for 6 months interest free.
Any Fly Interest Free balance remaining at the end of the 6 months interest free period will revert to the standard interest rate for purchases until it is repaid.
No, travellers will benefit from Fly Interest Free each time they make an eligible transaction with their card.
Simply purchase of any food or drink items on board a Jetstar (JQ) operated flight with your card, and you’ll receive 10% off the total transaction amount.
The 10% off discount applies to any food and drink items available for purchase on board. The discount does not apply to food or drink items that are added to your booking at jetstar.com prior to departure.
Contactless payment technology removes the need for a signature, PIN or loose change when you make a payment, which means less hassle and less time at the checkout. You can use your card anywhere you see the MasterCard PayPass symbol.
The maximum limits may change between different merchants. Generally, a signature or PIN will be required if the transaction value is over $35. This limit may be subject to change.
Contactless payment technology offers you greater security as the card never leaves your hands when making a transaction, which reduces the opportunity for your card details to be copied or compromised.
Access Code and your temporary password - used to access Jetstar MasterCard Online.
Retail or ATM PIN - used to verify point-of-sale purchases or to get a cash advance from an ATM.
Yes, you can select your PIN by logging into Jetstar MasterCard Online, select Manage Account then Card PIN and follow the instructions.
You can select a new PIN by logging into Jetstar MasterCard Online, select Manage Account then Card PIN and follow the instructions.
You can reset your password online. Simply follow the ‘Forgot your password link?’ on the Jetstar MasterCard Online login page and follow the instructions.
Your card features an embedded security microchip. This technology makes adds an extra layer of security, making it difficult to copy your card details and giving you peace of mind.
If your card is lost or stolen, please contact Card Services immediately on 1300 150 100. We’re available 24 hours a day, 7 days a week. If you are overseas, please call +61 2 8232 4677.
This is a request to transfer part or all of your outstanding balance from another credit card to your Jetstar MasterCard or Jetstar Platinum MasterCard account. When you request a balance transfer we will BPAY funds to your nominated card account and debit this to your Jetstar card account. Please allow up to 5 business days for balance transfer requests to be processed.
The limit on balance transfers is equal to the credit limit on your card, less $500. We will transfer the balances specified by you to your Account, in full or in part, subject to $500 remaining in your available credit limit. If you have multiple BT requests, we will transfer these in the order they appear in your request.
You can request a balance transfer when you apply for a card, or anytime after by completing a balance transfer request online through Jetstar MasterCard Online or by completing a Balance Transfer Request Form.
You can get a cash advance at any ATM that accepts MasterCard by using your card and your ATM PIN. Alternatively, you can also request a cash advance over the counter at any bank that accepts MasterCard using your card and providing your signature and photo identification.
The daily limit for cash advances is $1,000 via an ATM and $5,000 over the counter at a bank.
You will receive a credit card statement each month if you have transactions during that period.
Yes, you can nominate the date that your monthly bill is due by contacting Card Services on 1300 150 100. Please select a date between the first and twenty-eighth of the month.
Yes, please log in to Jetstar MasterCard Online or contact Card Services on 1300 150 100 to request email statements. You’ll save you the monthly $2.50 fee for paper statements.
No, only the primary cardholder receives a monthly statement. This statement will contain details of any transactions made by the primary cardholder and any additional cardholders.
Any additional cardholders have the same access to information about your account. However, they are restricted from making any changes (such as change of address) to your account.
Direct Debit- Automatically pay your card account every month by the due date, from the bank account of your choice. With this flexible option you can choose to pay any amount equal to, or greater than the minimum payment due. Download the Direct Debit Request Form.
BPAY- This can be done through phone or internet banking (directly from your bank). Your reference number is your 16-digit card number (which is the same as the account number printed on your statement) and the biller code is 423343.
Post- Enclose your completed payment slip from your monthly statement and mail with your cheque (no notes or coins accepted) and mail to GPO Box 4690 Sydney NSW 2001. Please make the cheque payable to Card Services and include your account number.
Post Office - For payment made at any other Australia Post office using cash or EFTPOS, please allow 48 hours for the payment to reach your account. When paying by cheque at any Australia Post office please allow six business days for the cheque to clear. However, funds will be considered received the day the cheque is deposited. A $2 over the counter transaction fee is applicable to all cash, EFTPOS or cheque payments made at Australia Post.
This is when the estimated value of a purchase; for example, a hotel stay, that has been held for a period of days to allow the merchant to process the transaction. An outstanding authorisation reduces the cardholder’s available credit, but not the balance owing on the card.
Yes, you can authorise a third party to access information about your account by completing an Authorised Representative Request Form. This form can be downloaded via Jetstar MasterCard Online.
If your card is damaged for any reason, please call Card Services on 1300 150 100 and we will arrange for a replacement card to be sent to you within 7 business days.
Your Access Code that identifies you as a Card Services customer and is used to access Jetstar MasterCard Online.
You can view your balance, transaction history, payment information, request electronic statements and more by logging into Jetstar MasterCard Online.
Unfortunately, you are currently unable to make future payments using internet or telephone banking.
An additional cardholder is any other person you authorise to make transactions on your account. They will be issued with their own card and all transactions will be charged to your account. Jetstar MasterCard holders can have up to four additional cardholders for an annual fee of $9 each. Jetstar Platinum MasterCard holders can have up to four additional cardholders for an annual fee of $39 each.
Any additional cardholder has the same access to information about your account. However, they are restricted from making any changes (such as change of address) to your account.
You are able to add an additional cardholder to your account by logging into Jetstar MasterCard Online. To remove an additional cardholder on your account, please call Card Services on 1300 150 100.
Overseas Travel Insurance, Interstate Flight Inconvenience Insurance, Transport Accident Insurance, Purchase Security Insurance, Extended Warranty Insurance and Global Hire Car Excess Waiver are underwritten by ACE Insurance Limited (ABN 23 001 642 020, AFSL No. 239687) (ACE) and are subject to the terms, conditions and exclusions contained in the Jetstar Platinum MasterCard policy of insurance between Macquarie Bank Limited (ABN 46 008 583 542 AFSL No. 237502) (MBL) and ACE. This brochure does not take into account your objectives, financial situation or needs. It is important for you to read Jetstar Platinum Credit Card MasterCard Insurances Terms and Conditions and consider the appropriateness of that insurance in relation to your individual requirements.
For full details, refer to Jetstar MasterCard Rewards Program Terms and Conditions
You will accrue 1 Jetstar Dollar for every $100 you spend on eligible purchases using your Jetstar MasterCard.
You will accrue 1 Jetstar Dollar for every $50 you spend on eligible purchases until 23 October 2016. From 24 October 2016, you will accrue 1 Jetstar Dollar per $50 spent on eligible purchases for the first $2,500 spent per statement period, then 1 Jetstar Dollar per $100 spent for the remainder of that statement period.
Jetstar Dollars are not accrued on:
If you are a Jetstar MasterCard cardholder, you will automatically qualify for a $100 Jetstar Travel Voucher when your Jetstar Dollar balance reaches 100 Jetstar Dollars.
If you are a Jetstar Platinum MasterCard cardholder, you will automatically qualify for a $200 Jetstar Travel Voucher when your Jetstar Dollars balance reaches 200 Jetstar Dollars.
Jetstar will email you your voucher once you have qualified for a $100 Jetstar Travel Voucher for Jetstar MasterCard holders or a $200 Jetstar Travel Voucher for Jetstar Platinum MasterCard holders. Your Jetstar Travel Vouchers will be emailed to the last email address you provided to Card Services. Please ensure that you provide a valid email address at all times.
You may also request an early redemption of your Jetstar Dollars in increments of 25 Jetstar Dollars by calling 1300 150 100. Your Jetstar Dollars balance at the time of request must be at least 25 Jetstar Dollars. You cannot redeem your Jetstar Dollars where your balance is less than 25 Jetstar Dollars. Jetstar Dollars cannot be deferred for the purpose of gaining a higher value to use at a later date. Please allow up to five working days to process your Jetstar Travel Voucher.
You can update your email address in accordance with clause 3 of the Conditions of Use, by:
You must have a valid email address, to redeem your Jetstar Dollars.
Jetstar Travel Vouchers are redeemable up to the value stated for Jetstar flights and holiday products only, which includes packages, accommodation, activities, transfers, parking, insurance, taxes, fees and other charges associated with normal jetstar.com or Jetstar call centre bookings.
Simply go to jetstar.com to search and select your flights and holiday products. When you reach the payment section click on the ’Voucher’ tab and complete the details. If the amount due is greater than the voucher value, you will be required to pay the difference by either credit card (a credit card fee applies unless you use your Jetstar MasterCard or Jetstar Platinum MasterCard) or direct deposit. Jetstar Travel Vouchers must be used in a single transaction. If the total booking amount due is less than the travel voucher value, you will forfeit the balance of the voucher and a credit will not be issued. Jetstar Travel Vouchers can be used for flights booked through the Jetstar call centre on 131 538.
All travel is subject to availability at the time of booking, the fares quoted at the time of booking and Jetstar’s Conditions of Carriage. The standard fare rules apply according to the fare type you selected when booking. Unless otherwise stated, airfares are non-refundable and name changes are not permitted. See jetstar.com for further details.
Jetstar Travel Vouchers will be issued in your name, which means only you may use your Jetstar Travel Voucher to book flights. You do not have to be one of the passengers travelling, but you must be named as the contact in the booking and the passenger must be related to you. A person ’related to you’ means any person you can demonstrate, to our reasonable satisfaction, as being related to you in any of the ways described below:
Travel must be booked or purchased within 6 months from the date your Jetstar Travel Voucher is issued. The issue date appears on the top right hand corner of the voucher. Booking dates and travel dates will be strictly applied.
For matters regarding missing Jetstar Dollars, call Card Services on 1300 150 100. Disputes regarding missing Jetstar Dollars will not be accepted more than three months after the date of the relevant transaction.
Jetstar Dollars do not expire provided your account remains open. If you close your account, your participation in Jetstar Dollars is automatically cancelled and all Jetstar Dollars accrued are forfeited. Your Jetstar Dollars may not be transferred to another person for any reason.
We may discontinue Jetstar Dollars at any time within our discretion. We will notify you as soon as practicable of the termination and you will have 30 days from the date of termination to redeem your Jetstar Dollars.
You can view your Jetstar Dollar balance by logging into Jetstar MasterCard Online.
We may adjust your total Jetstar Dollars (backdating the adjustment if necessary) if Jetstar Dollars have been incorrectly credited or debited for any reason.
Jetstar Dollars can be earned up to a maximum spend of:
If we are aware that you are in breach of the Conditions of Use or your account is suspended or cancelled, your available Jetstar Dollars balance will show as zero. You will continue to accrue Jetstar Dollars on your account during this period.
We reserve the right to suspend or exclude you from Jetstar Dollars if:
If you are an existing Qantas Frequent Flyer Program member and want to link your Jetstar MasterCard or Jetstar Platinum MasterCard to Qantas Frequent Flyer Rewards, simply call Card Services on 1300 150 100 and provide your Qantas Frequent Flyer membership number when you activate your card or at any time you wish to switch from Jetstar Dollars and start earning Qantas Points. A $30 per annum opt-in fee applies for the Jetstar MasterCard.
If you are not already a Qantas Frequent Flyer Program member, you can still opt-in to Qantas Frequent Flyer Rewards. Join the Qantas Frequent Flyer Program at qantas.com/jetstarjoin and provide Card Services with your membership number. Jetstar MasterCard and Jetstar Platinum MasterCard cardholders who opt-in to Qantas Frequent Flyer Rewards are offered complimentary membership to the Qantas Frequent Flyer Program (a saving of $89.50).
Before any Qantas Points can be credited to your Qantas Frequent Flyer account, you must supply Card Services with a valid Qantas Frequent Flyer membership number. The name on your Qantas Frequent Flyer account must match the name on your Jetstar MasterCard or Jetstar Platinum MasterCard. Card Services will request your Qantas Frequent Flyer membership number when you choose to earn Qantas Points (i.e. when you elect to link your account to Qantas Frequent Flyer Rewards).
It is your obligation to ensure that Card Services have the correct Qantas Frequent Flyer membership number on file for you and that the name on your Qantas Frequent Flyer Account matches the name on your card account. Please contact Card Services if your personal information changes, if we do not have your correct Qantas Frequent Flyer membership number or if your Qantas Points are not being credited to your Qantas Frequent Flyer account.
If you elect to link your card to Qantas Frequent Flyer Rewards, you will earn Qantas Points as set out below:
Qantas Points earned on eligible purchases made on your account by additional cardholders may only be credited to your Qantas Frequent Flyer account and not the Qantas Frequent Flyer account of any additional cardholders.
When Qantas Points are credited to your Qantas Frequent Flyer account, the Qantas Frequent Flyer Program Terms and Conditions will govern when those Qantas Points will expire.
All eligible purchases will earn Qantas Points, up to an annual maximum of:
during each year that you elect to earn Qantas Points in the Jetstar MasterCard Rewards Program.
The limit will be reset on the anniversary of your enrolment to earn Qantas Points in the Jetstar MasterCard Rewards Program.
There is no annual enrolment fee for Jetstar Platinum MasterCard cardholders who have opted in to the Qantas Frequent Flyer Rewards option. A $30 per annum opt-in fee applies for Jetstar MasterCard cardholders.
Qantas Points can only be redeemed once they have been credited to your Qantas Frequent Flyer account. Qantas Points can only be redeemed through the Qantas Frequent Flyer Program and only in accordance with the Qantas Frequent Flyer Program Terms and Conditions. Find out more on redeeming your Qantas Points.
The Qantas Points that you earn using your Jetstar MasterCard or Jetstar Platinum MasterCard in the statement period will appear on your monthly card statement, or you can view the current statement period balance when you log in to Jetstar MasterCard Online.
To view the total number of Qantas Points you have earned using your card, log in to your Qantas Frequent Flyer account.
If we have not received your valid Qantas Frequent Flyer membership number, we will attempt to credit your accrued Qantas Points to your Qantas Frequent Flyer account each month for up to 12 months. At the end of each statement period, we will notify Qantas of the number of Qantas Points accumulated on your account. When we notify Qantas of your accumulated Qantas Points, the number of Qantas Points accumulated on your account will show zero. If Qantas cannot credit your accumulated Qantas Points to a valid Qantas Frequent Flyer account, Qantas will notify Card Services that they do not hold a Qantas Frequent Flyer account matching your details. The points will be credited back to your account and the number of Qantas Points accumulated on your account and not credited will again be displayed.
Qantas Points earned during a statement period will be notified to Qantas who will add these to your Qantas Frequent Flyer account, usually within 5 business days of the end of that statement period.
If you cease to be a Qantas Frequent Flyer Program member, it is your responsibility to contact Card Services on 1300 150 100 to request a rewards switch to the Jetstar Dollars Program. As we notify Qantas of any accumulated Qantas Points at the end of each statement period, any Qantas Points accumulated on your account at the time you cease to be a Qantas Frequent Flyer member will be forfeited at the time of the rewards switch is requested.
On termination or cancellation of your Qantas Frequent Flyer account, your Qantas Points will be dealt with in accordance with the Qantas Frequent Flyer Program Terms and Conditions.
You may switch between accruing Jetstar Dollars and Qantas Frequent Flyer Points (or vice versa) by contacting Card Services on 1300 150 100 and requesting a rewards switch from the Jetstar Dollars Program to Qantas Frequent Flyer Rewards (or vice versa). A maximum of one rewards switch per account may be requested in each 12 month period following the issue of your card and your enrolment in the Jetstar MasterCard Rewards Program.
A fee will be applied to your account for each rewards switch request. The fee applicable to a rewards switch will be set out in the Offer document sent to you with your card, or you can call Card Services on 1300 150 100 for further detail.
Jetstar Dollars and Qantas Points are not convertible into cash, and cannot be converted from one form into the other.
Card conditions of use | Credit Guide
Card Services is a division of Macquarie Bank Limited (ABN 46 008 583 542, Australian Credit Licence 237502) which provides and administers credit and is the issuer of the Jetstar MasterCard and Jetstar Platinum MasterCard.
Jetstar Airways Pty Ltd ABN 33 069 720 243 is the sole redemption partner under the Jetstar Dollars Program within the Jetstar MasterCard Rewards Program. Qantas Airways Limited (ABN 16 009 661 901) is the sole redemption partner under the Qantas Frequent Flyer Rewards program within the Jetstar MasterCard Rewards Program.
MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated.