Frequently asked questions

We're here to assist you in finding the information you need about Jetstar MasterCard and Jetstar Platinum MasterCard. Choose from the options below or call us anytime on 1300 150 100.

Applying for a card

Who can apply for a Jetstar MasterCard?
How do I apply for a Jetstar MasterCard or Platinum MasterCard?
Can I apply if my previous address is an overseas address?
What is an additional cardholder?
Can I get a card for my partner and children?
I’m a franchisee – what do I put as my employment status?
How long will it take to receive my card?
How is my credit limit determined?
Can I find out my limit before I apply?
Can I apply for a higher credit limit?

Features of the card

What is the annual fee for the card?
How and when will the annual fee be charged?
What is the interest rate?
Will this current interest rate change?
How is interest calculated?
What is the number of interest free days?
What other fees and charges are applicable?
Where can I use my card?
Can I use my card to make purchases online?
Can I use my card at ATMs?
Can I use my card overseas?
What is the relationship between Jetstar and Macquarie Bank?

Card benefits

How do I Fly Interest Free?
How does Fly Interest Free work?
What types of purchases are eligible for Fly Interest Free?
What happens at the end of my interest free period?
Is there any limit to the number of Fly Interest Free purchases I can make?
How do I get 10% off purchases I make on board a Jetstar flight?
For which on-board products can I get a discount?

Contactless technology

What is MasterCard PayPass™ technology?
Are there limits to the size and number of transactions that can be conducted using this contactless technology?
Is there an increased risk of fraud as no signature is required?

Access and PINs

What passwords do I need to access areas of my account?
Can I choose my PIN?
What do I do if I have forgotten my PIN?
What do I do if I have forgotten my password to Jetstar MasterCard Online?

Security

Why is there a chip on my card?
What do I do if my card is lost or stolen?

Balance transfers

What is a balance transfer?
What is the limit for balance transfers?
When can I request a balance transfer?

Account maintenance

How do I get a cash advance?
What is the limit for a cash advance?
How often will I receive a statement?
Can I change my bill due date?
Can I receive my statement by email?
Will my additional cardholder also get a statement?
Does the additional cardholder have the same level of access as the primary cardholder?
How do I pay my account?
What is an outstanding authorisation?
Can I authorise a third party to access information about my account?
How can I order a replacement credit card?

Online maintenance

What is my Access Code?
Can I see details of my credit card account online?
Can I make future dated payments via BPAY?

Additional cardholder

What is an additional cardholder?
Does the additional cardholder have the same level of access as the primary cardholder?
How do I add or remove an additional cardholder from my account?

Insurance

How do I find out more about the Jetstar Platinum MasterCard insurance benefits?

Jetstar Dollars Program

For full details, refer to Jetstar MasterCard Rewards Program Terms and Conditions

How do I accrue Jetstar Dollars?
How do I redeem my Jetstar Dollars as Jetstar Travel Vouchers?
How do I update my email address?
What can I use my Jetstar Travel Vouchers for?
How do I use my Jetstar Travel Vouchers?
Who can use my Jetstar Travel Vouchers?
How long do I have to use my Jetstar Travel Vouchers?
How do I claim missing Jetstar Dollars?
Do my Jetstar Dollars expire?
How do I keep track of my Jetstar Dollars?
Is there a limit to the amount of Jetstar Dollars that I can earn?
When will Jetstar Dollars not be awarded?

Qantas Frequent Flyer Rewards

For full details, refer to Jetstar MasterCard Rewards Program Terms and Conditions

How do I link my card to Qantas Frequent Flyer Rewards?
How do I earn Qantas Points?
Will my Qantas Points expire?
Is there a limit to the amount of Qantas Points that I can earn?
Are there any fees for earning Qantas Points in the Jetstar MasterCard Rewards Program?
How do I redeem Qantas Points?
How can I keep track of my Qantas Points?
When will my Qantas Points be credited to my Qantas Frequent Flyer account?
What happens if I am no longer a Qantas Frequent Flyer member?
How do I switch between reward programs?