If your Jetstar flight number is from JQ1 to JQ224 or JQ300 to JQ349, your flight will depart from an international terminal.

Don’t know your flight number? Check your itinerary or go to Manage booking.

Identification requirements

If you’re departing from an international terminal, you’ll need to show photo identification. It must be valid and include your full name.

Accepted ID types are:

  • Passport (non-Australian passengers must show a passport as ID)
  • A driver’s licence issued by the Commonwealth of Australia or an Australian State or Territory
  • An aviation security card issued by the operator of the aircraft or the operator of an airport in Australia
  • A document that identifies you, issued by:
    • The Commonwealth of Australia
    • An Australian State or Territory
    • An authority of the Commonwealth of Australia or an Australian State or Territory

Non-photo ID will only be accepted for infants travelling with an adult who presents photo ID. In this case a birth certificate is acceptable.

Check-in and boarding timelines

You’ll need to get to the airport earlier so please make sure you arrive with plenty of time to check in, get your boarding pass before check-in closes and clear security.

Remember, if you’re not at the boarding gate on time, you won’t be able to board your flight and you may lose your fare in full.

Jetstar (JQ) and domestic flights departing from
international terminals on  Boeing 787 aircraft

3 hours before departure: check-in and bag drop opened
60 min before departure: check-in and bag drop closed
40 min before departure: be at your boarding gate
15 min before departure: boarding gate closed

Jetstar (JQ) and domestic flights departing from
international terminals on A320 and A321 aircraft

3 hours before departure: check-in and bag drop opened
45 min before departure: check-in and bag drop closed
40 min before departure: be at your boarding gate
15 min before departure: boarding gate closed

We also recommend that you check your flight’s carry-on baggage limits for liquids, aerosols or gels before you get to the airport.