Below are the common fees and charges that are applicable to Jetstar flights. To find out whether fees apply for your flight, please also refer to our Fare rules.

For baggage related fees, please see: excess baggage charges at the airport.

Note that all amounts must be paid in the currency in which you made (or Jetstar recorded) your original booking. These amounts may differ due to currency conversion.

Fees vary depending on your flight. When checking the table below note that Short haul international flights are operated on an A320 or A321 aircraft. Long haul international flights are operated on a Boeing 787 aircraft.

Payment Fees

No Payment Fee applies for bookings made in Australian Dollars (AUD) using POLi, Jetstar voucher, Jetstar Gift Card, Jetstar MasterCard or Jetstar Platinum MasterCard.

For all other bookings, a Payment Fee applies. See below:

Booking made in Australia (AUD) POLi, Jetstar MasterCard, Jetstar Platinum MasterCard, Jetstar voucher, Jetstar Gift Card Debit or Prepaid Card – MasterCard, Visa PayPal  Credit or charge card – American Express, MasterCard, Visa, Diners Club, UATP
Jetstar Airways (JQ) flight Fee free 0.48% 0.75% 1.06%
Jetstar Asia (3K) flight Fee free AUD $8.50 per passenger, per flight AUD $8.50 per passenger, per flight
AUD $8.50 per passenger, per flight

Note: Your Payment Fee is determined by the first flight on your itinerary.

Refund fee

Applies per passenger per booking

Flight type Fee
Domestic flights in Australia and New Zealand AUD / NZD $50
Domestic flights in Vietnam VND 400,000₫ / USD $18
Domestic flights in Japan JPY ¥3090
Short haul international flights / Flights between Australia and New Zealand AUD / NZD $50
Long haul international flights with Jetstar Airways AUD / NZD $50
International flights with Jetstar Asia SGD $50
International flights with Jetstar Japan JPY ¥4,150
International flights with Jetstar Pacific VND 900,000₫ / SGD $50 / USD $40

Some changes will be made to change fees for domestic flights in Australia and New Zealand and to short haul international flights and flights between Australia and New Zealand from 04 January 2017. The change fee via Jetstar.com and the change fee via Telephone Reservations, Global Distribution System (GDS), General Sales Agent (GSA), or at the airport will be as below:

Change fee via Jetstar.com

Applies per passenger per flight

Flight type Fee – applicable for changes made up to 03 January 2017 (23:59 AEST) Fee – applicable for changes made from 04 January 2017 (00:00 AEST)
Domestic flights in Australia and New Zealand AUD / NZD $50 AUD / NZD $55
Domestic flights in Vietnam VND 360,000₫ / USD $17 VND 360,000₫ / USD $17
Domestic flights in Japan JPY ¥3240
JPY ¥3240
Short haul international flights / Flights between Australia and New Zealand AUD / NZD $50 AUD / NZD $75
Long haul international flights with Jetstar Airways AUD / NZD $75 AUD / NZD $75
International flights with Jetstar Asia SGD $50 / IDR 500,000 Rp SGD $50 / IDR 500,000 Rp
International flights with Jetstar Japan JPY ¥4,150 JPY ¥4,150
International flights with Jetstar Pacific VND 1,000,000₫ / USD $40 VND 1,000,000₫ / USD $40

Change fee via Telephone Reservations, Global Distribution System (GDS), General Sales Agent (GSA), or at the airport

Applies per passenger per flight

Flight type Fee – applicable for changes made up to 03 January 2017 (23:59 AEST) Fee – applicable for changes made from 04 January 2017 (00:00 AEST)
Domestic flights in Australia and New Zealand AUD / NZD $80 AUD / NZD $85
Domestic flights in Vietnam VND 360,000₫ / USD $17 VND 360,000₫ / USD $17
Domestic flights in Japan JPY ¥4320
JPY ¥4320
Short haul international flights / Flights between Australia and New Zealand AUD / NZD $85 AUD / NZD $100
Long haul international flights with Jetstar Airways AUD / NZD $100 AUD / NZD $100
International flights with Jetstar Asia SGD $70 / IDR 700,000 Rp SGD $70 / IDR 700,000 Rp
International flights with Jetstar Japan JPY ¥6,500 JPY ¥6,500
International flights with Jetstar Pacific VND 1,400,000₫ / USD $55 VND 1,400,000₫ / USD $55

Call Centre booking fee

Applies per passenger per flight

Flight type Fee
Domestic flights in Australia and New Zealand AUD / NZD $32
Domestic flights in Vietnam VND 645,000₫ / USD $32
Domestic flights in Japan JPY ¥2780
Short haul international flights / Flights between Australia and New Zealand AUD / NZD $37
Long haul international flights with Jetstar Airways AUD / NZD $42
International flights with Jetstar Asia SGD $22 / IDR 120,000 Rp
International flights with Jetstar Japan JPY ¥3,000
International flights with Jetstar Pacific excluding flights between
Ho Chi Minh City and Singapore
VND 110,000₫ / USD $5
Flights between Ho Chi Minh City and Singapore with Jetstar Pacific VND 440,000₫ / USD $22

Airport booking fee and Jetstar Travel Shop booking fee

Airport booking fee applies per passenger per flight and Jetstar Travel Shop Booking Fee applies per passenger per booking.

Flight type Fee
Domestic flights in Australia and New Zealand AUD / NZD $32
Domestic flights in Vietnam VND 400,000₫ / USD $2
Domestic flights in Japan JPY ¥2780
Short haul international flights / Flights between Australia and New Zealand AUD / NZD $37
Long haul international flights with Jetstar Airways AUD / NZD $42
International flights with Jetstar Asia SGD $22 / IDR 120,000 Rp
International flights with Jetstar Japan JPY ¥3,000
International flights with Jetstar Pacific VND 440,000₫ / USD $22

The Jetstar Travel Shop booking fee applies to bookings made at Jetstar branded Jetstar Travel Shop stores based in Jakarta, Surabaya, Medan and Haikou.