Refunds on fare and Jetstar add-ons

  • Non-refundable.

Missed check-in deadline or failure to board within the required time

  • Non-refundable/loss of fare. Check your itinerary for strict check-in and boarding times.

Time/Date change

  • Permitted upon payment of the applicable Change Fee and Fare Difference within Change Deadline.

Origin/Destination changes

  • Not permitted.

Passenger Name changes

  • Permitted upon payment of the applicable Change Fee and Fare Difference within Change Deadline.
  • Name changes can be made for an individual passenger on a booking, but must apply to all flights for that passenger.
  • Name changes are not permitted for Qantas Frequent Flyer Points Plus Pay – Flight bookings on Jetstar or JAL Mileage bookings.
  • For Club Jetstar member exclusive fare bookings, where the Club Jetstar member is the individual passenger subject to a name change, other passengers on that booking (if any) will no longer be eligible for the Club Jetstar exclusive member fare. Change Fee and Fare Difference will apply to the name change from the Club Jetstar member, and Fare Difference will apply to all other passengers on that booking.

Change Deadline and Point of contact

  • Permitted changes must be made before the original scheduled flight opens for check-in at the airport. Airport check in opening times are available on your Jetstar itinerary.
  • Time and Date changes can be made via Jetstar.com if originally booking was made via Jetstar.com or Jetstar Call Centre. All changes can be made via Jetstar Call Centre or Jetstar counter at the airport and additional service fees apply if your booking was not originally made via the Jetstar Call Centre or Jetstar counter at the airport.
  • Fees are subject to change and are applied at the rate current at time of change. For current fees see Fees and charges.

Change Fees and Fare Difference

  • Change Fees apply per passenger, per flight. Fees are subject to change and are applied at the rate current at time of change. For current fees see Fees and charges.
  • Fare Difference applies per passenger, per flight. Your new fare will be at least the amount of the fare you originally booked and may be more. You cannot change to a lower fare. No refund will be applicable if a lower fare is available. 
  • Fare Difference for permitted changes to Club Jetstar member exclusive fare bookings is the difference between the Club Jetstar member exclusive fare or fare with bundle originally booked and an available non-member fare or non-member fare with bundle on the date of change which is at least the same fare or, if the same fare is not available, the next available higher fare. The Fare Difference may be substantial.
  • Fare Difference for changes to other bookings is the difference (if any) between the fare or fare with bundle originally booked and an available fare or fare with bundle on the date of change which is at least the same fare or, if the same fare is not available, the next available higher fare. The Fare Difference may be substantial.

Permitted fare/bundle changes

  • Subject to payment of Change Fee and Fare Difference applicable at time of change, Starter fares can be changed to an available Starter, Starter fare with Plus bundle, Starter fare with Max bundle, Business Class fare or Business Class fare with Max bundle.
  • Club Jetstar member exclusive fare Starter fare bookings can be changed only to an available non-member Starter fare, Starter fare with Plus bundle, Starter fare with Max bundle, Business Class fare or Business Class fare with Max bundle.

Re-booking

  • You must re-book onto an available Jetstar flight. Jetstar does not hold open-dated bookings.

Currency

  • All money amounts will be charged in the currency you made your original booking.

Earning Qantas Points and Status Credits, JAL Mileage , Emirates Skywards Miles and Lotusmiles Miles

  • Qantas Points and Status Credits are not earned on Starter fares - except for Starter fares on New Zealand domestic flights. These bookings will earn Qantas Points at the Discount Economy rate. Status Credits cannot be earned on Starter fares. If you are travelling on a on a Jetstar New Zealand domestic flight that connects to an international Jetstar flight, you won’t earn Qantas Points or Status Credits unless you purchase a Starter Plus, Starter Max or Business Max bundle.
  • Starter fares are not eligible to earn JAL Mileage , Emirates Skywards Miles or Lotusmiles Miles.

Qantas Frequent Flyer Classic Upgrade Rewards

  • Starter fare is not eligible for Qantas Frequent Flyer Classic Upgrade Rewards.

Qantas Frequent Flyer Points Plus Pay – Flights on Jetstar and JAL Mileage - Additional Payments

  • All changes or additions to your booking must be paid for with money and cannot be redeemed with Qantas Points.
  • The amounts payable for changes or additions will be calculated by using the original monetary value of the fare (as determined by Jetstar) and as per the conditions listed in the Change Fee and Fare Difference section of these fare rules.