Customers must check-in 2 hours prior to flights departing from a domestic terminal and 3 hours prior to flights departing from an international terminal.
If required, a Jetstar customer service staff member will escort the customer through security to their boarding gate. If the customer is travelling with a carer/companion who is willing to escort the customer, a Jetstar customer service staff member will organise to meet the customer(s) at the boarding gate.