Customers who have mobility limitations will be given priority when boarding the aircraft and will be provided with an individual safety briefing.
On board all of our aircraft there is one aisle wheelchair that can be used to access the aircraft aisle. Jetstar staff will assist customers to transfer to and from the aisle wheelchair using Jetstar's approved transfer method of slide boards and slide cloths.
Jetstar staff will use the aisle wheelchair to assist customers between the aircraft door and the aircraft seat when boarding and disembarking and/or to assist a customer to and from the bathroom during flight.
Due to aviation safety regulations, customers with mobility limitations will not be allocated an exit row seat.