Travel Alerts

Total Carriage Ban - Samsung Galaxy Note 7

Last Updated: 15/10/2016 09:17 PM

Qantas and Jetstar customers are advised that the carriage of Samsung Galaxy Note 7 devices on-board is prohibited on ALL FLIGHTS effective 12:01am (AEDT) Sunday 16 October 2016 (02:01am NZDT).

This is due to concerns regarding potential fire risk from the device's battery after a number of incidents worldwide, and follows a ban put in place by regulators overseas. The ban applies to devices being carried onto the aircraft, in carry on baggage as well as check-in luggage. Other Samsung devices are not affected. 

Note: This is updated advice from the previous Qantas Group policy, which allowed carriage of the Samsung Galaxy Note 7 provided it was turned off. This restriction has now been broadened to a total ban.  


Travel Alert - Thailand

Last Updated: 14/10/2016 09:50 AM

Thailand has entered a period of mourning following the death of the King of Thailand.

Our flights to Bangkok and Phuket continue to operate as normal.

The Australian Government has issued updated advice to people travelling to, or currently in, Thailand. It is expected there may be some disruption of normal commercial and public services in the country during the mourning period. Travel advice can be found here:

We will provide further updates to this travel alert should the situation change.