Travel Alerts

Bali flights operating as normal

Last Updated: 29/09/2016 11:07 AM

Flights to and from Bali are operating as normal after ash cloud from the Mount Rinjani volcano in Indonesia affected flights for several airlines including Jetstar earlier this week.

To help customers on cancelled flights get moving, we arranged two additional flights on Wednesday. As it is school holidays our whole network is extremely busy, so it may take some time to get everyone on their way.

If they choose to, customers who were booked on flights to or from Bali on 27 and 28 September will be able to get a credit voucher for their flights or move their flights to/from Bali within the next 28 days without paying a booking change fee or fare difference.

The latest flight details can be found on the flight status page on Jetstar.com.

We have communicated directly with customers on cancelled flights via SMS and email. We encourage customers to ensure their contact details are up to date by logging into the Manage Booking page on Jetstar.com.

We'll continue to monitor Mount Rinjani with the Volcanic Ash Advisory Centre and provide updates should conditions change. We will always put safety before schedule and will only operate flights when it is safe to do so.

Thank you for your patience.

CONTACT DETAILS

If you need to discuss your booking please contact our Customer Care team:

  • Free Skype call: JetstarAirways (search for this Skype ID)
  • Australia: 131 538
  • Singapore: (65) 6499 9702
  • Indonesia: +62 803 852 9779 (Charges apply, in English, Monday to Sunday, 24 hours). Using an Indonesian (local) SIM card.
  • Indonesia: 001 803 852 9779
  • Indonesia: 001 803 852 9779 (Charges apply, in English, Monday to Sunday, 24 hours). Using a non-Indonesian SIM card in Indonesia (ie global roaming). You must manually connect to the Indosat mobile network.

 

Potential delays at Customs in Australia

Last Updated: 25/09/2016 11:51 AM

If you are travelling internationally from Australia between Monday, 26 September (12:01 AM) and Sunday, 9 October (11:59 PM) please arrive at the airport 3 hours before your scheduled flight time and proceed straight to Customs after checking in.

Employees from the Australian Government Department of Immigration and Border Protection (DIBP) will be taking industrial action across Australian airports during this period. This means you may experience some delays when departing from international airports across Australia. There may also be some delays through Customs for passengers flying in to Australia.

DIBP will be putting contingency measures in place to limit disruption to normal operations. However, we recommend you arrive at the airport early to allow enough time for Customs processing before your flight.

For more information on the industrial strike action visit the DIBP website.

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