Frequently asked questions (FAQs)

To assist you in finding the information you need about Jetstar Travel Cards, search through a list of the common questions that have been asked about the Card.

About the card

What is a Jetstar Travel Card?
Where can I use my Jetstar Travel Card?
What currencies can I have on my Jetstar Travel Card?
Can I use my Jetstar Travel Card in a country where the currency is not offered on my Card?
What is a foreign currency wallet?
What fees apply to the Jetstar Travel Card?
How long is the Jetstar Travel Card valid for?
How much money can I load on total onto the Jetstar Travel Card?
Which button do I press when using my card?

Getting Started

How do I activate my Jetstar Travel Card?
How do I load money onto my Jetstar Travel Card?
How do I set a PIN?
Why have I been given two cards?

Managing Your Jetstar Travel Card

What is the Jetstar Travel Card customer portal?
Can I use an Apple iPad or MAC to view the customer portal?
How do I convert my money on my Jetstar Travel Card?
What are the two ways in which I can convert currencies?
How often are the exchange rates updated?
How do I create a wallet?
How can I view my transaction history?
What happens when I lock my Card?
How do I lock my Card?
Can I get SMS/Text reminders?
How do I update my details?

Customer Services

What do I do if I lose my Jetstar Travel Card?
What is the automated telephone service?
Do I receive paper statements?
If I call from overseas, will I be charged any fees on my Jetstar Travel Card?

Transactions

How do I make a transaction on my Jetstar Travel Card?
Why was my transaction declined?
How are fees charged to my Jetstar Travel card?
What is the difference between a supported and an unsupported currency?
What if I don't have enough money in my wallet for a transaction?
What if I do not recognise a particular transaction on my statement?
How do I withdraw cash from an ATM and how am I charged for the ATM withdrawal fee?
In what order will money be converted from my other wallets?
Am I able to change the order of wallets from which my money will be converted?