To assist you in finding the information you need about Jetstar Travel Cards, search through a list of the common questions that have been asked about the Card.
The Jetstar Travel Card is a reloadable prepaid Card. You can only spend up to the amount that you have loaded onto the Card.
The Card is a multi-currency Card which can hold up to nine different currencies on the one Card and allows you to convert money between your different currency wallets.
You can use this Card wherever MasterCard is accepted electronically at over 29 million locations worldwide including in-store purchases, ATM withdrawals, telephone banking and internet purchases.
You can choose from and load the following currencies on to your Jetstar Travel Card:
You can use this Card wherever MasterCard is accepted electronically at over 29 million locations worldwide. You do not have to hold the currency that is offered.
A currency conversion fee will be charged if you transact in a currency that is not offered on our Card. For the full list of applicable fees and how they will be debited from your Card balance, please refer to the Product Disclosure Statement.
A foreign currency wallet holds the funds for the corresponding foreign currency. For example, your US Dollar wallet will only hold USD. A foreign currency wallet will need to be created for a currency before the Card can hold funds in that currency, but you only need to create a wallet for that particular currency once.
For the full list of applicable fees and how they will be debited from your Card balance, please refer to the Product Disclosure Statement.
The Card is valid for 3 years. This allows you to reload and reuse the Card every time you travel.
The minimum load amount is $100 with a maximum of up to $25,000. All loads must be in Australian dollars.
When using your Card in stores or at an ATM, you need to select the 'Credit' option.
The Card can be activated by clicking on the Activate My Card page link and following the prompts to activate your card.
Ensure that you have allowed pop ups to appear with your internet browser settings.
When the pop up appears:
Remember your username and password as they will allow you to log into the customer portal. You need to follow these steps to activate both cards and when you receive replacement cards. Please keep your username and password confidential.
You can load money onto your Card using BPAY®. All loads have to be in Australian Dollars. The BPAY® details are (these details are also on the back of your Card):
Biller Code: 667 220
Customer Reference Number: 16 digit Card number on your Jetstar Travel Card
You should allow up to two business days for the funds to be reflected on your Card balance. Once the funds are on your Card, you can begin converting money or transacting on the Card. Please ensure that you are registered with BPAY® with your financial institution.
You will need a PIN to authorise transactions at retailers and ATMs. You need to set this PIN before you can transact on your Card.
To set your 4-digit PIN:
Please select a PIN that you will remember (for security reasons your date of birth is not recommended) and do not disclose your PIN to anyone else.
The second Card serves as a backup Card should you lose your first one while travelling. This allows you to avoid the hassle of waiting for your replacement Card to be delivered to you when you are overseas. You must not give either of your Cards to any other person for their use.
The Jetstar Travel Card customer portal allows you to manage your Card Account online.
To access the customer portal:
Once you have logged in, you will be able to:
*Transfers only between Jetstar Travel Cards
You can use either an iPad or MAC to access the cutomer portal, however you must have pop-ups allowed to use the site. If you are having trouble viewing the customer portal, change your settings to allow pop-ups. You should then refresh the screen and the login page will open in a separate window.
To allow pop-ups for iPads, follow the steps below:
You can convert money through the customer portal. Once you have loaded funds onto your Card:
Please ensure that you have created the foreign currency wallet for the relevant currency before converting money into that foreign currency.
There are two ways in which you can convert currencies:
You are converting Australian Dollars to US Dollars and have entered 100 into the Transfer Amount.
The first option is a forward conversion in which you can convert 100 Australian Dollars to US Dollars.
The second option is a backward conversion in which you want to receive 100 US Dollars. The amount in Australian Dollars that needs to be converted for you to receive 100 US Dollars is calculated.
The exchange rates are updated several times every hour to ensure that you get current and competitive rates.
You need to create a foreign currency wallet for the relevant currency before you can convert to that currency. To credit a foreign currency wallet:
Please note that the wallets cannot be deleted once they have been created.
This can be done through the customer portal:
You can also access your transaction history through the automated telephone service when you call 1300 013 800 or +61 2 8209 4190 (if calling from overseas). Please note that if you request to speak with a customer service representative you will incur a fee. For the full list of applicable fees and how they will be debited from your Card balance, please refer to the Product Disclosure Statement.
Locking your Card allows you to temporarily suspend your Card. This will prevent the Card from being used for transactions or purchases.
The locking function is provided to you in the event that you need to temporarily suspend your Card. This can be done through the following methods:
Automated Telephone Service
' to +61 417 853 308. For example 'unlock 12345678'
You can set SMS/text alert reminders to be sent to your mobile. There are two types of SMS/text messages; automated SMS/texts and one-off SMS/texts.
These SMS/text messages are sent to your phone automatically on a regular basis once you have set up the reminders. You can choose to have these SMS/text messages sent to you on a daily, weekly, monthly or per transaction basis.
You also have the option to receive a balance reminder, an SMS/text message indicating when money has been loaded onto your Card or a reminder when you fall below a certain balance.
These can be set through the customer portal.
*In the case wallets other than the Australian Dollar one, the only type of reminder which is available is a low balance reminder.
All SMS/text messages will be sent to your mobile phone at 1:00pm AEST. Ensure that the mobile you want the SMS/text messages sent to is registered as your mobile number under the 'Update Customer Details' option.
These are one-off SMS/text messages that are sent to you upon request. To request these SMS/text messages to be sent to you, the following outlines the SMS/text message you need to send to trigger the corresponding SMS/text message to be sent to you:
*Transfers only between Macquarie Bank-issued prepaid Cards
Ensure that the commands are correct before you send them to +61 417 853 308.
All SMS alerts will incur a fee. For the full list of applicable fees and how they will be debited from your Card balance, please refer to the Product Disclosure Statement.
You are required to update your details when they change. You can update your details through the customer portal.
Name changes need to be emailed with a scanned copy of your name change certificate, to email@example.com.
If either Card is lost/stolen, you need to call us on 1300 013 800 or +61 2 8209 4190 (if calling from overseas) and the lost Card will be cancelled, preventing any unauthorised access to your available balance. We provide you with a second Card which serves as a backup Card if you lose your first one. Just activate it when you go to www.jetstar.com/travelcard.
Replacement Cards may be arranged to be delivered to you upon your request. A replacement Card fee will be charged. For the full list of applicable fees and how they will be debited from your Card balance, please refer to the Product Disclosure Statement.
The automated telephone service is a free service which allows you to perform the following tasks over the phone:
You need to log into the telephone service by calling 1300 013 800 or +61 2 8209 4190 (if calling from overseas). You will be asked to key in your 16-digit Card number and 4-digit PIN to log into and begin using the automated telephone service.
Normal telephone charges will apply when making the phone call.
No, you are not issued paper statements for your Card. You can view your full transaction history online when you log into the customer portal.
You will not be charged any additional fees from us. However if you call from overseas, you may incur overseas telephone call rates. This will depend on your phone carrier, so it is best to discuss the call rates with them before making any calls from overseas.
Whenever you use your Card in-store or at an ATM, you will be asked to confirm the type of transaction. Always select 'Credit' and proceed to enter your 4-digit PIN. If done correctly, your transaction will be approved.
You may be able to sign for a transaction if it is made outside of Australia.
A transaction may have been declined because of the following:
Fees will be debited from your available balance and be listed in your transaction history. For the full list of applicable fees and how they will be debited from your Card balance, please refer to the Product Disclosure Statement.
A supported currency is one of the nine currencies offered on the Card (see 'What currencies can I have on my Jetstar Travel Card?')
An unsupported currency is one that is not offered on the Card such as Thai Baht or South African Rand.
You can still use your Card for making transactions in an unsupported currency. A currency conversion fee will be charged. For the full list of applicable fees and how they will be debited from your Card balance, please refer to the Product Disclosure Statement.
If you do not have sufficient funds in a particular wallet to cover a transaction in a particular currency, the equivalent available funds in any of your other wallets will be used to pay for your transaction.
The funds will be converted at the retail exchange rate from the wallet in which you have sufficient funds to the wallet in which the transaction will be carried out in. The conversion will happen automatically as part of the transaction.
You have 100CAD, 1USD and 10AUD and you make a purchase for 20AUD. Assuming a conversion rate of 1AUD = 1CAD.
You do not have enough in the Australian Dollar wallet so we will look to see what the equivalent of 20AUD is in your other wallets. In this case, you have enough money in your Canadian Dollar wallet to pay for the transaction, so we will convert Canadian Dollars to Australian Dollars to pay for the purchase. In the end, your balance will be 80CAD, 1USD and 10AUD.
Note the full transaction amount needs to be converted from one wallet only. This means the transaction will be declined if you do not have enough in any one single wallet to cover the transaction, even if the combined total balance of all your wallets is enough to cover the transaction.
This applies for both supported and unsupported currency transactions.
The order in which each wallet will be assessed to determine if sufficient funds are held is set as follows:
You can check the full details of the transaction through the customer portal by viewing your Transaction History.
Some stores have a different name for processing your transaction.
If you are still unsure, you can either call the call centre on 1300 013 800 or +61 2 8209 4190 (if overseas) to obtain more information or you can log into the customer portal to download and fill out a 'Letter of Dispute' form.
Send that form to the address provided on the form and your transaction will be investigated. Should your dispute be successful, the transaction will be refunded to you in US Dollar (USD). The funds will be credited to your USD wallet. If you do not have a USD wallet, one will be created for you at this time.
To withdraw cash from an ATM, you need to select the 'Credit' option before you enter your 4-digit PIN.
In order for the transaction to be processed successfully, you need to have enough in one wallet to cover the withdrawal amount, the ATM withdrawal fee and any other fees you may be charged by the local ATM.
I have 100CAD, 1USD and 10AUD and I withdraw 20AUD from an Australian ATM. Assuming a conversion rate of 1AUD = 1CAD and the Australian local ATM fee of 2AUD.
The amount that I need to have in my wallet is 20AUD + 3.95AUD + 2AUD = 25.95AUD to cover the transaction. In this case, 25.95CAD will be converted to AUD to cover the transaction.
If you do not have enough to cover the full transaction amount, then the transaction will fail.
For the full list of applicable fees and how the ATM withdrawal fee will be debited from your Card balance, please refer to the Product Disclosure Statement.
If you do not have sufficient funds in a particular wallet to cover a transaction in that associated currency, the equivalent available funds in any of your other wallets will be used to pay for your transaction.
Note the full transaction amount needs to be converted from one wallet only. See 'What if I do not have enough money in my wallet for a transaction?'
No, the order is set.
The Jetstar Travel Card (Card) is issued by Macquarie Bank Limited ABN 46 008 583 542, AFSL No. 237502 (MBL). This information is for general information purposes. It does not take into account any of your potential personal objectives, financial situation or needs. Before acting on this information, you must consider its appropriateness having regard to your own objectives, financial situation and needs and obtain your own independent advice about whether to obtain or continue to hold a Card. You should read and consider the current Product Disclosure Statement ("PDS") available at jetstar.com/travelcard (which you agree to be provided by accessing this link) before making any decision about whether to acquire or continue to hold a Card. Full terms and conditions are set out in the PDS. Fees and charges may apply if you obtain or continue to hold a Card. Jetstar Airways Pty Ltd ABN 33 069 720 243 (Jetstar) is an Authorised Representative of MBL for the purposes of arranging for the issue of the Card and providing general advice relating to the Card. Jetstar’s Financial Services Guide is available at jetstar.com/travelcard and you agree to its provision to you by accessing that link.
MasterCard® and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated.
Jetstar and the Jetstar logo are trademarks of Qantas Group and used under licence by Macquarie Bank Limited.