Singapore Airport information

Check-in

Which terminal to go to?

• Singapore Changi Airport - Terminal 1
• Bangkok Suvarnabhumi Airport
• Denpasar, Bali - Ngurah Rai Airport
• Jakarta - Soekarno-Hatta Jakarta International Airport Terminal 2
• Manila Ninoy Aquino International Airport - Terminal 1
• Phnom Penh International Airport - Internation Terminal
• Siem Reap International Airport - Internation Terminal
• Surabaya - Juanda International Airport
• Tan Son Nhat International Airport - International Terminal
• Taipei Chiang Kai Shek Airport - Terminal 1
• Yangon International Airport - Internation Terminal

Arrive on time

To reach your destination on time, the plane must leave on schedule. So our check-in opens 2 hours prior to departure and closes 40 minutes before take-off. Do allow sufficient time to travel to the airport and check in. To be on the safe side, we recommend you get to the airport at least 2 hours before departure. After all, we do not want you to miss your flight.

In the unlikely event that you arrive after the check-in has closed, you will not be able to board the plane and will automatically forfeit the cost of the fare. No refunds or transfers are available, so please be on time.

Don't forget your passport or visa

At all times it is the responsibility of the passenger to ensure they travel with correct and appropriate documentation. In addition, all children and infants travelling with an adult require their own passport or should be registered in either of their parent's passport. You must ensure you have applicable visas and all other necessary travel documents.

As a guideline it is suggested that passport validity extends pass 6 months. Prove of onward or return travel at time of checkin and where required a valid visa is obtained for the country of stay prior to checking.

Assigned seats

When you fly with Jetstar Asia or Valuair, there is no need to jostle for your seats. Seats will be assigned upon check-in so you can be assured of a hassle-free flight.

Special notice for Manila Airport

• Passengers should arrive at the airport at least 3 hours prior to departure.
• Passengers must have a printed itinerary to get into the terminal.
• A Terminal Fee of PHP 550 has to be paid in cash before proceeding to the Immigration departure counter.
• Philippine passport holders and expatriates have to pay a Philippine Travel Tax of PHP 1620 prior to check-in. (Exemptions may apply. Click here for more details.)
• For Philippine passport holders, if only one parent is exiting Manila with children under 18 years-old, a completed Social Department Welfare form has to be presented at time of check-in.
• Visitors who are non-residents of the Philippines must hold return/onward tickets.

Baggage

Check-in up to 20kg of luggage, FREE

Each passenger (except infants not occupying an aircraft seat) is entitled to check in up to 20kg of baggage (30kg only for Yangon flights) for carriage in the aircraft hold at no charge. At Jetstar Asia's and sister airline Valuair's discretion, excess baggage (i.e. above the 20kg or 30kg allowance) may be accepted at rates shown below. No single item may exceed 32kg in weight. Jetstar Asia and Valuair may refuse to carry any piece of Baggage that does not comply with the Jetstar Asia and Valuair policy.

Please take into consideration that bulky items like golf clubs, bicycles and prams could be included as part of your baggage allowance. Please make sure all items are packed correctly before being presented at the check-in counter.

Golf bags up to 25kg will be accepted without additional charge for *Yangon flights.

We recommend that you do not pack any of the following items in your checked luggage:

• Fragile, delicate or perishable items
• Medicine
• Computers
• Items of value - money, jewellery and other precious metals
• Negotiable papers, share certificates, securities or valuable documents
• Expensive camera equipment
• Personal electronic equipment, including compact discs
• Commercial goods or business documents
• Passports and other travel documents
• Important personal items - house keys

What you can bring on board

Each passenger is permitted 1 item of Cabin baggage and 1 other small item (e.g. Laptop, handbag etc). Dimensions of the main item must not exceed 48cm (Width) x 34 cm (Height) and 23cm (depth).

If the small item is a suit-pack, it must be non-rigid and unfolded, and the dimensions must not exceed 60cm (width) x 114cm (height) x 11cm (depth).

The total weight of all cabin baggage must not exceed 7kg.

All hand luggage has to be checked by the check-in staff.

Hand luggage that doesn't meet these requirements must be checked-in.

For the safety and comfort of other passengers we unfortunately have to strictly adhere to the above rules.

Restriction of liquid, aerosols and gels (LAGS)

Please click on the links below for important information on cabin baggage restrictions:

Passengers travelling from Singapore
Passengers traveling from Vietnam

For Domestic Australian flights operated by Jetstar (JQ) and Intra-Asia flights operated by Jetstar Asia (3K) and Valuair (VF):
One small item such as a handbag, coat, small camera, umbrella, laptop or suit pack. If you are carrying a suit pack, it must not exceed thickness 11cm, width 60cm and length 114cm when it is unfolded.

If you have luggage that does not meet these requirements it must be checked in.

Limited special assistance

Some people require extra or special attention. Generally we recommend that they travel with someone accompanying them, unless of course they can travel independently.

An accompanying passenger is someone who can travel alone and can attend to the needs of another person. There are few exceptions to this rule so please contact our call centre for further information.

Although we do not have the staff or facilities to care for passengers needing special assistance, we provide limited assistance if you are hearing impaired or use a wheelchair. Please be advised that additional charges may be applied. For further information on the services provided please direct all enquiries to our call center. We also cater to those people who need more than one seat to themselves. If you need any of these services, please make your booking through our call centre.

More information?

For more information please refer to Conditions of Carriage.