Cancellations

Non-refundable. Loss of fare.

Non-refundable. Loss of fare.

No refund if you have upgraded to a JetFlex fare from another fare or if requested after the day of original scheduled departure.

Qantas & Jetstar Any Seat Award bookings are non-refundable.

JetFlex fares are otherwise refundable up to day of departure (including after flight has departed). A refund fee is applicable per passenger, per booking. See below for current fees.

StarClass Promotional fares are non-refundable. No refund if you have upgraded to a StarClass Full fare from a StarClass Promotional fare or another fare or if requested after the day of original scheduled departure.

Qantas & Jetstar Any Seat Award bookings are non-refundable.

StarClass fares are otherwise refundable up to day of departure (including after flight has departed). A refund fee is applicable per passenger, per booking. See below for current fees.

Failure to check in on time

Non-refundable. Loss of fare.

Non-refundable. Loss of fare.

If you wish to cancel your fare, see the information in ‘Cancellations’ above for refund rules.

If you do not wish to cancel your fare, some changes are permitted. Changes must be completed by the end of the day you were originally scheduled to depart (including after the flight has departed)##. See below for flight origin and destination changes, flight date or time changes and passenger name changes.

If you wish to cancel your fare, see the information in ‘Cancellations’ above for refund rules.

If you do not wish to cancel your fare, some changes are permitted. Changes must be completed by the end of the day you were originally scheduled to depart (including after the flight has departed)##. See below for flight origin and destination changes, flight date or time changes and passenger name changes.

Flight Origin or Destination Changes

Not permitted.

Not permitted.

Changes permitted up to the end of the day you were originally scheduled to depart (including after flight has departed) ##. No change fees apply. You must pay any fare difference to rebook*~~. Change permitted through Jetstar Telephone Reservations, GSA or at the Airport. Not permitted on jetstar.com.

Changes permitted up to the end of the day you were originally scheduled to depart (including after flight has departed) ##. No change fees apply. You must pay any fare difference to rebook*~~. Change permitted through Jetstar Telephone Reservations, GSA or at the Airport. Not permitted on jetstar.com.

Flight Date or Time Change through jetstar.com #

Changes permitted up to 24 hours prior to departure. A change fee plus any fare difference to re-book*~~ is applicable per passenger, per flight change. See below for current fees.

Changes permitted up to 24 hours prior to departure. Fare difference is applicable to re-book*~~ and is applicable per passenger, per flight change.

Changes permitted until flight closes for check-in (see below). No change fees apply. You must pay any fare difference to rebook*~~

Changes permitted until flight closes for check-in (see below). No change fees apply. You must pay any fare difference to rebook*~~

Flight Date or Time Change via Telephone Reservations, GDS, GSA or at Airports

Changes permitted up to 24 hours prior to departure. A change fee plus any fare difference to re-book*~~ is applicable per passenger, per flight change. See below for current fees.

Changes permitted up to 24 hours prior to departure. Fare difference is applicable to re-book*~~ and is applicable per passenger, per flight change.

Changes permitted up to day of departure (including after flight has departed) ##. No change fees apply. You must pay any fare difference to rebook*~~.

Changes permitted up to day of departure (including after flight has departed) ##. No change fees apply. You must pay any fare difference to rebook*~~.

Passenger name change

Except as stated below, changes permitted up to 24 hours prior to departure. A change fee plus any fare difference to re-book*~~ is applicable per passenger, per flight change.

Change permitted through Jetstar Telephone Reservations, GSA or at the Airport. Not available on jetstar.com. See below for current fees.

Name changes must be made per passenger, per booking and cannot be made per inbound or outbound flight only.

Name changes are not permitted on Qantas & Jetstar Any Seat Award bookings.

Except as stated below, changes permitted up to 24 hours prior to departure. Fare difference is applicable to re-book*~~ and is applicable per passenger, per flight change. Change permitted through Jetstar Telephone Reservations, GSA or at the Airport. Not available on jetstar.com. See below for current fees. Name changes must be made per passenger, per booking and cannot be made per inbound or outbound flight only.

Except as stated below, changes permitted up to the end of the day you were originally scheduled to depart (including after flight has departed) ##. No change fees or fare difference applies.

Change permitted through Jetstar Telephone Reservations, GSA or at the Airport. Not permitted on jetstar.com.

Name changes must be made per passenger, per booking and cannot be made per inbound or outbound flight only.

Name changes are not permitted on Qantas & Jetstar Any Seat Award bookings.

Except as stated below, changes permitted up to the end of the day you were originally scheduled to depart (including after flight has departed) ##. No change fees or fare difference applies.

Change permitted through Jetstar Telephone Reservations, GSA or at the Airport. Not permitted on jetstar.com.

Name changes must be made per passenger, per booking and cannot be made per inbound or outbound flight only.

Name changes are not permitted on Qantas & Jetstar Any Seat Award bookings.

Qantas Frequent Flyer Points & Status Credit ^

Points and Status Credits are not earned.

Points and Status Credits are not earned.

Points and Status Credits may be earned.

Points and Status Credits are not earned for Jetstar Pacific (BL) flights or for Qantas & Jetstar Any Seat Awards.

Points are earned at the Qantas Economy rate (1 point per mile).

Points and Status Credits may be earned.

Points and Status Credits are not earned for Qantas & Jetstar Any Seat Awards.

Points are earned at the Qantas Business rate (1.25 points per mile).

Qantas & Jetstar Any Seat Awards Booking Conditions (these conditions are applicable in addition to the standard Jetstar fares rules/conditions)

For Any Seat Awards:

Points & Status Credits are not earned on Award flights.

Any Seat Awards are not eligible for Flight Upgrade Awards.

Any additional payments associated with Any Seat Awards, or permitted changes to Any Seat Award bookings (including the addition of ancillary products after your booking is complete), must be paid with money as specified in these Fare Rules; they cannot be paid with Frequent Flyer Points. If you make a change to your Booking, Jetstar will calculate the monetary charge applicable in addition to Points or Points Plus Pay already made. For the purposes of calculating any such payments, the original fare (as referred to in the Fare Rules) of the Any Seat Award will be calculated as the remaining money value of the unused booking determined in accordance with the Fare Rules (and the applicable currency will be the currency of the underlying fare as recorded by Jetstar). An Any Seat Award cannot be changed resulting in the re-credit of points or refund of money.

JetPlus fares are not available for purchase through Qantas and Jetstar Any Seat Awards.

For Any Seat Awards:

Points & Status Credits are not earned on Award flights.

Any Seat Awards are not eligible for Flight Upgrade Awards.

Any additional payments associated with Any Seat Awards, or permitted changes to Any Seat Award bookings (including the addition of ancillary products after your booking is complete), must be paid with money as specified in these Fare Rules; they cannot be paid with Frequent Flyer Points. If you make a change to your Booking, Jetstar will calculate the monetary charge applicable in addition to Points or Points Plus Pay already made. For the purposes of calculating any such payments, the original fare (as referred to in the Fare Rules) of the Any Seat Award will be calculated as the remaining money value of the unused booking determined in accordance with the Fare Rules (and the applicable currency will be the currency of the underlying fare as recorded by Jetstar). An Any Seat Award cannot be changed resulting in the re-credit of points or refund of money.

For Any Seat Awards:

Points & Status Credits are not earned on Award flights.

Any additional payments associated with Any Seat Awards, or permitted changes to Any Seat Award bookings (including the addition of ancillary products after your booking is complete), must be paid with money as specified in these Fare Rules; they cannot be paid with Frequent Flyer Points. If you make a change to your Booking, Jetstar will calculate the monetary charge applicable in addition to Points or Points Plus Pay already made. For the purposes of calculating any such payments, the original fare (as referred to in the Fare Rules) of the Any Seat Award will be calculated as the remaining money value of the unused booking determined in accordance with the Fare Rules (and the applicable currency will be the currency of the underlying fare as recorded by Jetstar). An Any Seat Award cannot be changed resulting in the re-credit of points or refund of money.

Booking validity

Unlimited, provided permitted changes are made within the applicable time limits. A seat must be held at all times (no open bookings).

Unlimited, provided permitted changes are made within the applicable time limits. A seat must be held at all times (no open bookings).

Unlimited, provided permitted changes are made within the applicable time limits. A seat must be held at all times (no open bookings).

Unlimited, provided permitted changes are made within the applicable time limits. A seat must be held at all times (no open bookings).

Offline bookings fees applicable through Telephone Reservations, GSA or at the Airport

For new bookings and bookings made through jetstar.com but subsequently changed through Telephone Reservations, GSA or at the Airport, booking fees apply per passenger, per flight. See below for current fees.

For new bookings and bookings made through jetstar.com but subsequently changed through Telephone Reservations, GSA or at the Airport, booking fees apply per passenger, per flight. See below for current fees.

For new bookings and bookings made through jetstar.com but subsequently changed through Telephone Reservations, GSA or at the Airport, booking fees apply per passenger, per flight. See below for current fees.

For new bookings and bookings made through jetstar.com but subsequently changed through Telephone Reservations, GSA or at the Airport, booking fees apply per passenger, per flight. See below for current fees.

Fee Type

Australian and New Zealand Domestic

Vietnamese Domestic

Intra Asia

Short Haul International

Long Haul
International

Refund Fee

$30 AUD/NZD*

125,000VND /
8USD*

30SGD/25USD*

30AUD/NZD*

30AUD*

Change fee - (via Jetstar.com)

$40 AUD/NZD*

160,000VND /
10USD*

40SGD*/30USD*

40AUD/NZD*

50AUD*

Change fee - (via Telephone Reservations, GDS, GSA or at Airports)

$50 AUD/NZD*

210,000VND /
13USD*

50SGD/40USD*

50AUD/NZD*

75AUD*

Offline Booking Fee

$15 AUD/NZD*

63,000VND / 3.80USD*

15SGD/10USD*

25AUD/NZD*

25AUD*

At the Airport

Flights operated by Jetstar (JQ) & Jetstar Pacific (BL) departing from a Domestic Australian, New Zealand or Vietnamese terminal

Intra-Asia flights operated by
Jetstar Asia (3K)
or Valuair (VF)

Flights operated by Jetstar (JQ) & Jetstar Pacific (BL) departing from an International terminal

Priority boarding

Only for JetFlex (JQ only)

No

Only for JetFlex and StarClass (JQ only)

Priority Check in

No

No

Only for StarClass

Check in opens

2 hours prior to scheduled departure

2 hours prior to scheduled departure

3 hours prior to scheduled departure

Recommended minimum check in time

60 minutes prior to scheduled departure

60 minutes prior to scheduled departure

90 minutes prior to scheduled departure

Check in closes

30 minutes prior to scheduled departure

40 minutes prior to scheduled departure

60 minutes prior to scheduled departure

Lounge Access included in fare

No

No

Where available and only for StarClass