Contact us

At Jetstar we value communication with our customers.

We have several different contact options available depending on the information you require. Please click on the link below that is most relevant to you.

 

Contact Centre

Call our Contact Centre via one of the numbers provided below.

Please only call the number of the country you are dialing from (e.g. (613) 9645 5999 from Australia):

SKYPE (Jetstar.australia)

 

Skype Me™!
Free skype call from anywhere

 

AUSTRALIA

Telephone Number

(613) 9645 5999
131 538

Monday to Sunday

24 hours

NEW ZEALAND

Telephone Number

(64) 9975 9426
0800 800 995
(613) 9645 5999

Monday to Sunday

24 hours

CAMBODIA

Phnom Penh

Telephone Number

855 23 220-909

Monday to Saturday

8.00am to 6.00pm (local time)

24 hour assistance

(613) 9645 5999

Siem Reap (Anqkor Wat)

Telephone Number

855 63 964-388

Monday to Saturday

8.00am to 6.00pm (local time)

24 hour assistance

(613) 9645 5999

CHINA

Telephone Number

4001 201 260
(613) 9645 5999

Monday to Sunday

24 hours

FIJI

Telephone Number

800 2171
(613) 9645 5999

Monday to Sunday

24 hours

HONGKONG

Telephone Number

(852) 3192 7451
(613) 9645 5999

Monday to Sunday

24 hours

INDONESIA

Telephone Number

001 803 852 9779
(613) 9645 5999

Monday to Sunday

24 hours

JAPAN

Call Center

0570-550-538* (toll)
Please press "2" for English.
Contact number when calling from PHS device:
050-3163-8538 (toll)

Monday to Sunday

9.00am to 9.00pm (local time)

MALAYSIA

Telephone Number

1800 81 3090
(613) 9645 5999

Monday to Sunday

24 hours

MYANMAR

Telephone Number

+95 9 42111 6662
+95 9 42111 6663

Monday to Friday

9.00am to 5.00pm (local time)

PHILIPPINES

Telephone Number

1800 1611 0280
(613) 9645 5999

Monday to Sunday

24 hours

SINGAPORE

Telephone Number

 

(65) 6499 9702
(613) 9645 5999

Monday to Sunday

24 hours

THAILAND

Telephone Number

66 2267 5125

Monday to Friday

8.30am to 5.30pm (local time)

Saturday

8.30am to 12.30pm (local time)

24 hour assistance

001 800 61 1 2957
(613) 9645 5999

TAIWAN

 

Telephone Number

00801 852 015
(613) 9645 5999

Monday to Sunday

24 hours

USA

Call Centre

1866 397 8170
(613) 9645 5999

Monday to Sunday

24 hours

VIETNAM

Ho Chi Minh City or Hanoi

Telephone Number

1900 1550
+84 8 35473550
+84 8 62878550

Monday to Sunday

24 hours

Danang

Telephone Number

84 511 3583 583
(613) 9645 5999

Monday to Sunday

24 hours

OTHER COUNTRIES

Telephone Number

(613) 9645 5999

Monday to Sunday

24 hours


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Baggage Services

Please contact Baggage Services on the relevant number below

Australia

1800 687 374

China

Toll Free Number 4001 201 451

Indonesia

Toll Free Number 001 803 852 9778 / 001 803 61332

Japan (8am to 10pm)

0570 550 538 (toll)
Please press "2" for English.
Contact number when calling from PHS device:
050-3163-8538 (toll)

New Zealand

0800 700 730

Singapore

Toll Free Number 800 852 3632

Taiwan

Toll Free Number 00801 856 694

Thailand

001800 611 2961 (calling from Thailand only)

USA ( including Hawaii)

Toll Free Number 1 866 562 4240

For all other queries please contact Jetstar Reservations

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Jetstar MasterCard & Jetstar Platinum MasterCard

For 24 hour customer service please contact Card Services on the relevant number below:

Australia:

1300 150 100

Overseas:

(+61) 2 8232 4677

For Qantas Frequent Flyer Information please call the relevant number below:

Australia:

13 11 31

Overseas:

(+61) 3 9658 5302

Or visit Qantas.com/frequentflyer

If your Card is lost or stolen, please contact us immediately (24 hours a day, 7 days a week) on:

Australia:

1300 150 100

Overseas:

(+61) 2 8232 4677

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Jetstar Travel Card

For all Jetstar Travel Card enquiries please contact us on the relevant number below (24 hours a day, 7 days a week):

Australia:

1300 013 800

Overseas:

(+61) 2 8209 4190

If your Card is lost or stolen, please contact us immediately (24 hours a day, 7 days a week) on:

Australia:

1300 013 800

Overseas:

(+61) 2 8209 4190

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Customer Feedback

In order to properly investigate and respond to your feedback, we ask that you write to us. We may not have all the information available at our fingertips and we would prefer to get it in writing to make sure that there have been no misunderstandings.

Once we receive your written feedback we will respond back to you, please allow at least 15 business days for this to occur. If you do not require a response, we also welcome any feedback and suggestions on how we might improve our services.

Please submit your feedback using our online Customer Care Feedback Form.

If you are unable to access the above form please mail a typed letter with a detailed description of your case to one of the addresses listed below. To assist us with our investigation of your experience, please ensure that you include as much as you can from the following information in your description:

  • Booking reference number (displayed in the upper right corner of your itinerary)
  • Full name, address and contact phone number(s).
  • Flight origin and destination.
  • Flight date and time.

 

AUSTRALIA

Jetstar Customer
Care

GPO Box 635
SUNSHINE VIC 3020

NEW ZEALAND

Customer Care

PO Box 14081
CHRISTCHURCH NEW ZEALAND 8030

JAPAN

Customer Care
(Japanese only)

Osaka, Kokusai Bldg 13F
3-13 Azuchimachi 2-chome
Chuo-ku, Osaka 541-0052

SINGAPORE

Customer Care

Singapore Changi Airport T1
PO Box 323
Singapore 918144

VIETNAM

Customer Care

112 Hong Ha
Ward 12
Tan Binh Dist,
Ho Chi Minh City, Vietnam

ALL OTHER COUNTRIES

Customer Care

GPO Box 635
SUNSHINE VIC 3020
Australia

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Compassionate Requests

If you or a passenger you are travelling with is unable to travel due to the passing away or illness of a passenger or immediate family member, you may wish to make a compassionate request.

Unless otherwise stated, bookings are non-refundable and limited changes are permitted, charges apply. However, at our discretion we may be able to offer you some additional options for your booking.

For more information and to submit a request online please use our Compassionate Request Form.

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Corporate Addresses

JETSTAR AIRWAYS(AUSTRALIA)

Address

GPO Box 4713
MELBOURNE VIC 3001

JETSTAR ASIA(SINGAPORE)

Address

Singapore Changi Airport T1
PO Box 323
Singapore 918144

JETSTAR PACIFIC(VIETNAM)

Address

112 Hong Ha
Ward 12
Tan Binh Dist.
Ho Chi Minh City, Vietnam

JETSTAR JAPAN

Address

Narita Operation Centre 3F
Narita International Airport
Narita, Chiba, 282-0004, Japan

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