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Intra Asia

Check in for your intra-Asia flight at the airport. Departure terminals and check in times vary so it’s important to know where and when you should be at the airport, check your itinerary for details. You must travel with identification and may need to prepare other travel documents too. 

To help us get you to your destination on time we must get your flight away on schedule. You must check-in, bag drop any checked baggage and be at the boarding gate within the following time frames before the scheduled departure:

Jetstar (JQ) international flights on an A330 and 787** aircraft

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Jetstar (JQ) international flights on an A320 and A321 aircraft

 

Jetstar Asia (3K), Jetstar Pacific (BL) and Valuair (VF) international flight

Once check-in has opened no further changes can be made for passengers who purchased a Starter fare with a Plus Bundle
Please refer to your flight itinerary, pre-departure email or Jetstar.com for confirmation of the operating aircraft type

Please don't be late. We can't wait.

Check in and be at the boarding gate within the required times or you won’t be able to board the flight and may lose your fare in full. Passing through airport security may take time, it is your responsibility to get to the boarding gate when required.

Travel documentation

All passengers on intra-Asia flights, including children and infants, need to show their passport at check-in. It is your responsibility to make sure you have all documents necessary to travel.

For some journeys you’ll need to arrange more documentation such as visas, proof of onward journey or contact details. Your passport may also have a required validity period.

Understand what documents you’ll need passports and visas.

Checking in at the airport counter 

Checking-in at the airport on time, helps us to get your flight away on schedule. Check in times vary depending on your aircraft type, find yours on your itinerary, pre-departure email or at manage booking.

Jetstar Asia (3K), Jetstar Pacific (BL) and Valuair (VF) operated by an A320/A321 aircraft

Check in opens two hours before your scheduled departure time. Check in closes strictly 45 minutes before the scheduled departure time. Once you’ve checked-in, be at the boarding gate at least 40 minutes before the scheduled departure time.

Jetstar (JQ) flight operated by an A320/A321 aircraft

Check in opens three hours before your scheduled departure time. Check in closes strictly 45 minutes before the scheduled departure time. Once you’ve checked-in, be at the boarding gate at least 40 minutes before the scheduled departure time. For Jetstar (JQ) flights the boarding gates close 15 minutes prior to departure.

Jetstar (JQ) flight operated by an A330/787 aircraft

Check in opens three hours before your scheduled departure time. Check in closes strictly 60 minutes before the scheduled departure time. Once you’ve checked-in, be at the boarding gate at least 40 minutes before the scheduled departure time. For Jetstar (JQ) flights the boarding gates close 15 minutes prior to departure.


Jetstar Straight To Gate

Straight to Gate allows passengers travelling on selected Jetstar Asia (3K/VF) and Jetstar Australia (JQ) International flights to check-in online via our web check in at jetstar.com from the comfort of the home or office and proceed to the boarding gate on arrival at the airport. This is available for passengers travelling with carry-on baggage only and without visa or other entry requirements. You can choose your own seat and simply download and print your Straight to Gate boarding pass and proceed directly to immigration for a faster experience through the airport.

boarding-pass

Passengers with visa / other entry requirements and carry-on baggage only

For Jetstar Asia (3K/VF) Passengers:

Passengers travelling with carry-on baggage only, who require a visa or other entry documentation, may use the online web check-in service however will be required to proceed to the Jetstar document check desk in the check-in hall for a quick document and visa verification check. Please note that the document check must be completed by the flight check-in deadline.

For Jetstar Australia (JQ) Passengers:

Passengers travelling with carry-on baggage only, who require a visa or other entry documentation, will not be able to use the online web check-in service. Please proceed to the check in counters at the airport to complete check-in.

Passengers with checked baggage

For Jetstar Asia (3K/VF) Passengers:

Passengers travelling with checked baggage may use the online web check-in service. Please proceed to the Jetstar bag drop desks in the check-in hall for quick and easy baggage processing. Please note that bag drop must be completed by the flight check-in deadline.

For Jetstar Australia (JQ) Passengers:

Passengers travelling with checked baggage will not be able to use the online web check-in service. Please proceed to the Jetstar counters in the check-in hall to be checked-in for the flight. Please note that check-in must be completed by the flight check-in deadline.

Straight to Gate available for:

Straight to Gate is not available for:

Selected Jetstar Asia (3K/VF) and Jetstar Australia (JQ) 
 flights listed below, available between 48 hours and 120 minutes before your flight’s scheduled departure 

Passengers with visa requirements

Individuals, or group bookings with 7 passengers or less

Passengers with checked baggage

Passengers with carry-on baggage only

Bookings that include infants or special service requests (such as passengers requesting wheelchair assistance, extra seats and visual or hearing impairments)

Passengers with no visa or other entry requirements (e.g. proof of return or onward travel)

Staff travel bookings

   

Bookings with an outstanding amount owing

   

All Jetstar Asia/Valuair (3K/VF) and Jetstar Australia (JQ) flights not disclosed below

Straight to Gate available routes:

Straight to gate is available on the following Jetstar Asia / Valuair flights with a 3K/VF flight code:

  • Singapore-Kuala Lumpur
  • Singapore-Bangkok
  • Singapore-Phuket
  • Singapore-Hong Kong
  • Singapore-Yangon
  • Singapore-Siem Reap
  • Singapore-Penang
  • Singapore-Ho Chi Minh City
  • Singapore-Phnom Penh
  • Singapore-Jakarta
  • Singapore-Hangzhou
  • Singapore-Denpasar
  • Singapore-Surabaya
  • Singapore-Medan
  • Singapore-Shantou
  • Singapore-Guangzhou
  • Singapore-Taipei
  • Singapore-Haikou
  • Hong Kong-Singapore
  • Kuala Lumpur-Singapore
  • Penang-Singapore
  • Bangkok-Singapore
  • Jakarta-Singapore
  • Denpasar-Singapore
  • Subaraya-Singapore

Straight to gate is available on the following Jetstar Australia flights with a JQ flight code:

  • Melbourne-Phuket (Departing Melbourne only)
  • Melbourne-Bangkok (Departing Melbourne only)

** Some Boeing 787 Dreamliner flights are subject to government and regulatory approval. For more information, please click here.

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