Important: Jetstar Insurance emergency assistance calls, claims enquiries and general enquiries, are handled using the contacts below. Make sure you use the correct contacts for the country where you purchased your policy.

For Jetstar Travel Insurance policies purchased in Indonesia:

Emergency medical assistance 

+62 21 570 7657 Monday to Sunday, 24 hours 

General Jetstar Travel Insurance enquiries 

0800 124 8888 Monday to Friday, 8:30am to 5.00pm
+001 803 61 691 Monday to Sunday, 24 hours 
For more information see Jetstar Travel Insurance Indonesia

Claims enquiries

idjetstarinsurance@aig.com
Download a Notice of Claim form (PDF, 0.2MB)
Jetstar Travel Insurance is underwritten by PT AIG Insurance Indonesia.
PT AIG Insurance Indonesia is an insurance company registered and supervised by The Financial Services Authority (OJK).

For Jetstar Travel Insurance policies purchased in Singapore:

Emergency medical assistance

+65 6733 2552 Monday to Sunday, 24 hours

General Jetstar Travel Insurance enquiries

jetstarenquiry@aig.com
For more information see Jetstar Travel Insurance Singapore.

Claims enquiries

jetstarclaims@aig.com

Download Notice of Claim forms:

Medical Claim (PDF, 0.2MB)
Inconvenience Claim (PDF, 0.4MB)
Medical and Inconvenience Claim (PDF, 0.5MB)
Jetstar Asia Airways Pte. Ltd., is a licensed agent registered with the ARB and an authorized agent of AIG Asia Pacific Insurance Pte. Ltd. 
Jetstar Travel Insurance is underwritten by AIG Asia Pacific Insurance Pte. Ltd.

For Jetstar Travel Insurance policies purchased in Vietnam

Emergency medical assistance 

+848 6299 2185 or +603 2772 5688 Monday to Sunday, 24 hours

General Jetstar Travel Insurance enquiries

+1900 1550 Monday to Sunday, 24 hours
For more information see Jetstar Travel Insurance Vietnam.

Claims enquiries

vnjetstarclaims@aig.com
Download the Notice of Claim form (PDF, 0.1MB)
Jetstar Travel Insurance is underwritten by AIG Vietnam Insurance Company Limited.

For Jetstar Travel Insurance policies purchased in New Zealand

Emergency medical assistance 

+64 9 359 1645 reverse charges from some countries, Monday to Sunday, 24 hours
nzassistance@aig.com

General Jetstar Travel Insurance enquiries 

0800 655 722 toll free
traveladminnz@aig.com
For more information see Jetstar Travel Insurance New Zealand

Claims enquiries

+64 9 355 3072
+64 9 355 3135 fax
nztravelclaims@aig.com
Insurance products and services are provided by AIG Insurance New Zealand Limited ("AIG"). Terms, conditions and exclusions apply. You should read the Policy Wording and Schedule of Benefits in light of your personal circumstances, prior to making any decision to acquire the product.

For Jetstar Travel Insurance policies purchased in Australia

Emergency medical assistance

  +603 2772 5593 reverse charges from some countries, Monday to Sunday, 24 hours
 auassistance@travelguard.com

General Jetstar Travel Insurance enquiries

1800 257 504 toll free, Monday to Friday, 8.00am-6.00pm AEST
To cancel a policy, lodge a claim or make an enquiry by email,  fill out this form.
For more information see Jetstar Travel Insurance Australia.

Claims enquiries

1800 257 504 toll free, Monday to Friday, 8am-6pm AEST
austclaims@aig.com 
Insurance products and services are provided by AIG Australia Limited, ABN 93 004 727 753, AFSL 381686, trading in Australia as AIG.
Jetstar Airways Pty Ltd, ABN 33 069 720 243 (Jetstar), is an authorised distributor of AIG in arranging this insurance.
Jetstar is not authorised to provide any advice, opinion or recommendation regarding insurance or to bind any person on behalf of AIG.
You should read and consider the Product Disclosure Statement and note the limitations and exclusions in the policy, in light of your personal circumstances, prior to making any decision to acquire the product.