Important: Jetstar Insurance emergency assistance calls, claims enquiries and general enquiries, are handled using the contacts below. Make sure you use the correct contacts for the country where you purchased your policy.

For Jetstar Travel Insurance policies purchased in Indonesia:

Emergency medical assistance
+62 21 570 7657 Monday to Sunday, 24 hours
General Jetstar Travel Insurance enquiries
+62 21 5291 4800 Monday to Friday, 8:30am to 5.00pm
+001 803 61 691 Monday to Sunday, 24 hours
Claims enquiries
idjetstarinsurance@aig.com
Download a Notice of Claim form

For Jetstar Travel Insurance policies purchased in Singapore:

Emergency medical assistance
+65 6733 2552 Monday to Sunday, 24 hours
General Jetstar Travel Insurance enquiries
jetstarenquiry@aig.com
Claims enquiries
jetstarclaims@aig.com

Download Notice of Claim forms:

For Jetstar Travel Insurance policies purchased in Vietnam

Emergency medical assistance
+848 6299 2185 Monday to Sunday, 24 hour
+603 2772 5688
General Jetstar Travel Insurance enquiries
+1900 1550 Monday to Sunday, 24 hour
Claims enquiries
vnjetstarclaims@aig.com
Download the Notice of Claim form

For Jetstar Travel Insurance policies purchased in New Zealand

Emergency medical assistance
+64 9 359 1645 Monday to Sunday, 24 hours
General Jetstar Travel Insurance enquiries
0800 655 722
toll free
jetstarinsurancenz@aig.com
Claims enquiries
0800 538 252 toll free
+64 9 355 3072
+64 9 355 3088 fax

For Jetstar Travel Insurance policies purchased in Australia

Emergency medical assistance
+603 2772 5593 Monday to Sunday, 24 hour
auassistance@travelguard.com
General Jetstar Travel Insurance enquiries
1800 257 504 toll free, Monday to Friday, 8.00am-6.00pm AEST
To cancel a policy, lodge a claim or make an enquiry by email, fill out this form.

Claims enquiries
1800 257 504  toll free, Monday to Friday, 8am-6pm AEST
austclaims@aig.com