Important: Jetstar Insurance emergency assistance calls, claims enquiries and general enquiries, are handled using the contacts below. Make sure you use the correct contacts for the country where you purchased your policy.

For Jetstar Travel Insurance policies purchased in Indonesia:

Emergency medical assistance
+62 21 570 7657 Monday to Sunday, 24 hours
General Jetstar Travel Insurance enquiries
+62 21 5291 4800 Monday to Friday, 8:30am to 5.00pm
+001 803 61 691 Monday to Sunday, 24 hours
Claims enquiries
idjetstarinsurance@aig.com
Download a Notice of Claim form (PDF, 0.2MB)
Jetstar Travel Insurance is underwritten by PT AIG Insurance Indonesia.
PT AIG Insurance Indonesia is an insurance company registered and supervised by The Financial Services Authority (OJK).

For Jetstar Travel Insurance policies purchased in Singapore:

Emergency medical assistance
+65 6733 2552 Monday to Sunday, 24 hour
General Jetstar Travel Insurance enquiries
jetstarenquiry@aig.com
Claims enquiries
jetstarclaims@aig.com

Download Notice of Claim forms:
Jetstar Asia Airways Pte. Ltd., is a licensed agent registered with the ARB and an authorized agent of AIG Asia Pacific Insurance Pte. Ltd. 
Jetstar Travel Insurance is underwritten by AIG Asia Pacific Insurance Pte. Ltd.

For Jetstar Travel Insurance policies purchased in Vietnam

Emergency medical assistance
+848 6299 2185 Monday to Sunday, 24 hour
+603 2772 5688
General Jetstar Travel Insurance enquiries
+1900 1550 Monday to Sunday, 24 hour
Claims enquiries
vnjetstarclaims@aig.com
Download the Notice of Claim form (PDF, 0.1MB)
JetCover Travel Insurance is underwritten by Chartis Vietnam Insurance Company Limited. All information relating to JetCover travel insurance products contained in this webpage is provided directly by and under the direct management of AIG Vietnam Insurance Company Limited.

For Jetstar Travel Insurance policies purchased in New Zealand

Emergency medical assistance
+64 9 359 1645 Monday to Sunday, 24 hours
General Jetstar Travel Insurance enquiries
0800 655 722
toll free
jetstarinsurancenz@aig.com
Claims enquiries
0800 538 252 toll free
+64 9 355 3072
+64 9 355 3088 fax
Insurance products and services are provided by AIG Insurance New Zealand Limited, incorporated with limited liability in the United States, trading as AIG in New Zealand. You should read the Policy Wording and Schedule of Benefits and consider these in light of your personal circumstances, prior to making any decision to acquire the product.

For Jetstar Travel Insurance policies purchased in Australia

Emergency medical assistance
+603 2772 5593 Monday to Sunday, 24 hour
auassistance@travelguard.com
General Jetstar Travel Insurance enquiries
1800 257 504 toll free, Monday to Friday, 8.00am-6.00pm AEST
To cancel a policy, lodge a claim or make an enquiry by email, fill out this form.

Claims enquiries
1800 257 504  toll free, Monday to Friday, 8am-6pm AEST
austclaims@aig.com
Insurance products and services are provided by AIG Australia Limited, ABN 93 004 727 753, AFSL 381686, trading in Australia as AIG.
Jetstar Airways Pty Ltd, ABN 33 069 720 243 (Jetstar), is an authorised distributor of AIG in arranging this insurance.
Jetstar is not authorised to provide any advice, opinion or recommendation regarding insurance or to bind any person on behalf of AIG.
You should read and consider the Product Disclosure Statement and note the limitations and exclusions in the policy, in light of your personal circumstances, prior to making any decision to acquire the product.