Auto web check-in
When you book a domestic Australian, New Zealand or Japan flight at Jetstar.com you’ll have the option of registering for our auto check-in service. If you choose this option your boarding pass will be emailed automatically to the address used to make your booking, within 48 hours of your flight’s departure. Remember to print the boarding pass out and bring it the airport. See our Web Check-in page for full details.
Please note Auto Check-in is not available if you or anyone in your booking are booked in an Extra Leg Room / Exit Row Seat or an Up Front Seat that is in an exit row. You must check-in at an airport check-in counter.
Web check-in on jetstar.com
Even if you don’t choose the auto check-in at the time of your booking, you can still check-in online for your domestic Australian, New Zealand or Japan flights between 48 hours to 60 minutes before departure, by visiting Jetstar.com.
Once you’ve checked-in, you can either print your boarding pass straight away, or have it emailed to you. If you have a return flight in your booking that is within seven days, you can even check-in for that flight at the same time. See our Web Check-in page for full details.
Please note Web Check-in is not available if you or anyone in your booking are booked in an Extra Leg Room / Exit Row Seat or an Up Front Seat that is in an exit row. You must check-in at an airport check-in counter.
Airport kiosk check-in
Jetstar kiosks are a great alternative to counter check-in at the airport. Our state-of-the-art kiosks are located near our check-in desks and allow you to print your own boarding pass and skip the queue!
Please note Kiosk Check-in is not available if you or anyone in your booking are booked in an Extra Leg Room / Exit Row Seat or an Up Front Seat that is in an exit row. You must check-in at an airport check-in counter.
Jetstar kiosks are available at the following domestic airports:
Australia and New Zealand:
- Melbourne – Tullamarine
- Melbourne – Avalon
- Gold Coast
SMS boarding pass
For eligible customers, if you book your domestic Australia or New Zealand flight online, you can automatically check-in and have an SMS boarding code delivered to your mobile phone 24 hours before departure.
Once at the airport, just go directly to your departure gate and present your mobile phone with the SMS boarding code open for scanning. A paper boarding pass will be printed, so you can switch off your mobile and board the aircraft. See our SMS boarding pass page for more information.
Airport counter check-in
Of course you can check-in at one of our airport counters, where our friendly Customer Service Staff are ready to assist you.
Checking-in at the airport on time helps us to get your flight away on schedule. It’s worth noting that all passengers, including children and infants travelling with an adult, need to provide current and approved identification. We may ask to view this ID if necessary.
Please note that the following flight bookings require passengers to use the airport check-in counter:
- bookings that contain 7+ passengers
- domestic flights that depart from an international terminal
- bookings requesting specific assistance, including passengers who wish to check-in a wheel chair, mobility aid or who are travelling with a service dog.
- bookings with an infant travelling