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Fare Rules

Once you’ve chosen your Starter or Business fare you can begin to customise your flight. Depending on which fare you choose you’ll have a range of options so you can make sure your flight best fits all of your travel requirements. Certain options are only available on selected fares, so check out the fare rules below to make sure you purchase the right fare for you.

Inclusions such as food and beverages, refundable fares and changes to origins and destinations are only available on some fare types. Click on your chosen fare below to find out the rules that apply to each fare.

Starter Fare Rules
Refunds on fare and Jetstar add-ons Non-refundable.
Miss check-in deadline or fail to board within the required time Non-refundable/loss of fare. Check your itinerary for strict check-in and boarding times.
Time/Date Change Permitted upon payment of the applicable Change Fee and Fare Difference within Change Deadline.
Origin/Destination Changes Not Permitted.
Passenger Name Changes Permitted upon payment of the applicable Change Fee and Fare Difference within Change Deadline.
Name changes can be made for an individual passenger on a booking, but must apply to all flights for that passenger.
Name changes are not permitted for Qantas Frequent Flyer, Qantas & Jetstar Any Seat Award bookings or JAL Mileage Bank bookings.
Change Deadline and point of contact
Permitted changes must be made before the original scheduled flight opens for check-in at the airport. Airport check in opening times are available on your Jetstar itinerary or here.
Time and date changes can be made via Jetstar.com if originally booking was made via Jetstar.com or Jetstar Call Centre. All changes can be made via Jetstar Call Centre or Jetstar counter at the airport and additional service fees apply if your booking was not originally made via the Jetstar Call Centre or Jetstar counter at the airport.
Fees are subject to change and are applied at the rate current at time of change. For current fees see Jetstar.com - planning and booking – fare information.
Change Fees and Fare Difference
Change Fee applies per passenger, per flight. Fees are subject to change and are applied at the rate current at time of change. For current fees see Jetstar.com - planning and booking – fare information
Fare Difference applies per passenger, per flight. Your new fare will be at least the amount of the fare you originally booked and may be more. You cannot change to a lower fare. No refund will be applicable if a lower fare is available.
Fare Difference is the difference (if any) between the fare or fare with bundle originally booked and an available fare or fare with bundle on the date of change which is at least the same fare or, if the same fare is not available, the next available higher fare. The Fare Difference may be substantial.
Fare/Bundle Changes
Subject to payment of Change Fee and Fare Difference applicable at time of change, Starter fares can be changed to an available Starter, Starter Fare with Plus Bundle, Starter Fare with Max Bundle, Business Fare or Business Fare with Max Bundle.
Rebooking
You must rebook onto an available Jetstar flight. Jetstar does not hold open dated bookings.
Currency
All money amounts will be charged in the currency you made your original booking.
Earning Qantas Points and Status Credits, and JAL Mileage Bank Miles

Starter Fare is not eligible to earn Qantas Points and Status Credits, and JAL Mileage Bank mileage

Qantas Frequent Flyer Flight Upgrade Awards
Starter Fare is not eligible for Qantas Frequent Flyer Flight Upgrade Awards
Qantas Frequent Flyer, Qantas & Jetstar Any Seat Awards and JAL Mileage Bank - Additional Payments

All changes or additions to your booking must be paid for with money and cannot be paid with points. 
The amounts payable for Changes or additions will be calculated by using the original monetary value of the fare (as determined by Jetstar) and as per the conditions listed in the change fee and fare difference section of these fare rules.

Starter Fare with Plus Bundle Fare Rules

Please note: JAL Mileage Bank miles are only able to be earned on Jetstar Japan operated flights.

Refunds on fare and Jetstar add-ons Non-refundable.
Miss check-in deadline or fail to board within the required time Non-refundable/loss of fare. Check your itinerary for strict check-in and boarding times.
Time/Date Change Permitted upon payment of the applicable Fare Difference within Change Deadline.
Origin/Destination Changes Not Permitted.
Passenger Name Changes Permitted upon payment of the applicable Fare Difference within the Change Deadline.
Name changes can be made for an individual passenger on a booking, but must apply to all flights for that passenger.
Name changes are not permitted for Qantas Frequent Flyer, Qantas & Jetstar Any Seat Award bookings or JAL Mileage Bank bookings.
Change Deadline and point of contact
Permitted changes must be made before the original scheduled flight opens for check-in at the airport. Airport check in opening times are available on your Jetstar itinerary or here.
Time and date changes can be made via Jetstar.com if originally booking was made via Jetstar.com or Jetstar Call Centre. All changes can be made via Jetstar Call Centre or Jetstar counter at the airport and additional service fees apply if your booking was not originally made via the Jetstar Call Centre or Jetstar counter at the airport.
Fees are subject to change and are applied at the rate current at time of change. For current fees see Jetstar.com - planning and booking – fare information.
Change Fees and Fare Difference
Change Fees do not apply for permitted changes to a Starter Fare with Plus Bundle.
Fare Difference applies per passenger, per flight. Your new fare will be at least the amount of the fare you originally booked and may be more. You cannot change to a lower fare. No refund will be applicable if a lower fare is available.
Fare Difference is the difference (if any) between the fare or fare with bundle originally booked and an available fare or fare with bundle on the date of change which is at least the same fare or, if not available, the next available higher fare. The Fare Difference may be substantial.
Permitted Fare/Bundle Changes
Subject to payment of Fare Difference applicable at time of change, Starter Fares with Plus Bundle s can be changed to an available Starter Fare with Plus Bundle, Starter Fare with Max Bundle, Business Fare or Business Fare with Max Bundle.
Starter Fares with Plus Bundle cannot be changed to a Starter fare
Rebooking
You must rebook onto an available Jetstar flight. Jetstar does not hold open dated bookings.
Currency
All amounts will be charged in the currency you made your original booking.
Earning Qantas Points and Status Credits and JAL Mileage Bank Miles. (Note: JAL Mileage Bank earn is only available on Jetstar Japan flights)

Starter Fare with Plus Bundle is eligible to earn Qantas Points and Status Credits, subject to the Qantas Frequent Flyer Terms and Conditions.

 

Passengers travelling on Jetstar Japan flights may opt to earn JAL Mileage Bank Mileage at a 25% accumulation rate, subject to the JAL Mileage Bank Terms and Conditions (Jetstar Japan flights booked after October 9th 2013 only) or Qantas Points and Status Credits, subject to the Qantas Frequent Flyer Terms and Conditions.

Qantas Points and Status Credits are not earned on flights operated by Jetstar Pacific (BL).

 

For travel up to 30 June 2014 Qantas Points and Status Credits are earned at the Qantas Discount Economy Rate.

 

For travel on and from 01 July 2014 Qantas Points and Status Credits are earned at the Qantas Economy Rate.

 

Qantas Frequent Flyer Flight Upgrade Awards
Starter Fare with Plus Bundle is not eligible to earn Qantas Frequent Flyer Flight Upgrade Awards.
Qantas Frequent Flyer, Qantas & Jetstar Any Seat Awards and JAL Mileage Bank - Additional Payments
All changes or additions to your booking must be paid with money and cannot be paid with points. 
Changes or additions will be calculated by using the original monetary value and currency of the fare (as determined by Jetstar) and as per the conditions listed in the Change Fee and Fare difference section of these fare rules.
Plus Protect (JPY ¥10,000)
Plus Protect 10,000JPY for certain delays/cancellations. Conditions apply. Click here for detail
Starter Fare with Max Bundle Fare Rules

Please note: JAL Mileage Bank miles are only able to be earned on Jetstar Japan operated flights.

Refunds on fare and Jetstar add-ons (excluding Hotels, activities, insurance and car hire) Refundable for a fee per passenger, per booking if your original booking was a Starter Fare with Max Bundle.
Fees are subject to change and are applied at the rate current at time of change. For current fees see Jetstar.com - planning and booking – fare information.
Refunds must be requested before the end of the day of your original scheduled departure.
Your fare is non-refundable if you have changed to a Starter Fare with Max Bundle after making your original booking or if you request a refund after the end of the day of the scheduled departure. 
Add ons (excluding hotels, activities, insurance and car hire) can only be refunded when requested as part of a refund of the applicable flight. For Jetstar Holidays hotels, activities and car hire bookings see Holidays Terms and Conditions.
For refunds of Qantas & Jetstar Any Seat Award bookings under Max fare rules, payment of the refund fee must be with money (not points). Qantas Points will be re-credited back to the redeeming Member’s account and any money payments will be refunded to the original form of payment used.
Miss check-in deadline or fail to board within the required time Permitted changes or refund can be made only if requested before the end of the day of your original scheduled departure and upon payment of any applicable Fare Difference or fee.
Time/Date Change Permitted upon payment of the applicable Fare Difference within the Change Deadline.
Origin/Destination Changes Permitted upon payment of the applicable Fare Difference within the Change Deadline.
Passenger Name Changes Free within the Change Deadline.
Name changes can be made for an individual passenger on a booking, but must apply to all flights for that passenger.
Name changes are not permitted for Qantas Frequent Flyer, Qantas & Jetstar Any Seat Award bookings or JAL Mileage Bank bookings.
Change Deadline and point of contact
Permitted changes must be made before the end of the day of your original scheduled departure.
Time and date changes can be made via Jetstar.com before check-in closes if original booking was made via Jetstar.com or Jetstar Call Centre. All changes can be made via Jetstar call centre or Jetstar counter at the airport and additional service fees apply if your booking was not originally made via the Jetstar Call Centre or Jetstar counter at the airport.
Fees are subject to change and are applied at the rate current at time of change. For current fees see Jetstar.com - planning and booking – fare information.
Change Fees and Fare Difference
Change Fees do not apply for permitted changes for a Starter Fare with Max Bundle.
Fare Difference applies per passenger, per flight. Your new fare will be at least the amount of the fare you originally booked and may be more. You cannot change to a lower fare. No refund will be applicable if a lower fare is available.
Fare Difference is the difference (if any) between the fare or fare with bundle originally booked and an available fare or fare with bundle on the date of change which is at least the same fare or, if not available, the next available higher fare. The Fare Difference may be substantial.
Fare/Bundle Changes
Subject to payment of Fare Difference applicable at time of change, Starter Fares with Max Bundle can be changed to an available Starter Fare with Max Bundle, Business Fare or Business Fare with Max Bundle.
Starter Fares with Max Bundle cannot be changed to a Starter fare or Starter Fare with Plus Bundle.
Rebooking
You must rebook onto an available Jetstar flight. Jetstar does not hold open dated bookings.
Currency
All amounts will be charged in the currency you made your original booking.
Earning Qantas Points and Status Credits and JAL Mileage Bank Miles. (Note: JAL Mileage Bank earn is only available on Jetstar Japan flights)

Starter Fare with Max Bundle is eligible to earn Qantas Points and Status Credits, subject to the Qantas Frequent Flyer Terms and Conditions.

 

Passengers travelling on Jetstar Japan flights may opt to earn JAL Mileage Bank Mileage at a 25% accumulation rate, subject to the JAL Mileage Bank Terms and Conditions (Jetstar Japan flights booked after October 9th 2013 only) or Qantas Points and Status Credits, subject to the Qantas Frequent Flyer Terms and Conditions.

Qantas Points and Status Credits are not earned on flights operated by Jetstar Pacific (BL).

 

For travel up to 30 June 2014 Qantas Points and Status Credits are earned at the Qantas Economy Rate.

 

For travel on and from 01 July 2014 Qantas Points and Status Credits are earned at the Qantas Flexible Economy Rate.

 

Qantas Frequent Flyer Flight Upgrade Awards
Starter Fare with Max Bundle fare is not eligible to earn Qantas Frequent Flyer Flight Upgrade Awards.
Qantas Frequent Flyer, Qantas & Jetstar Any Seat Awards and JAL Mileage Bank - Additional Payments
All changes or additions to your booking must be paid with money and cannot be paid with points. 
Changes or additions will be calculated by using the original monetary value and currency of the fare (as determined by Jetstar) and as per the conditions listed in the Change Fee and Fare Difference section of these fare rules.
Max Protect (JPY ¥20,000)
Max Protect 20,000JPY for certain delays/cancellations. Conditions apply. Click here for detail
Business Fare Rule
Refunds on fare and Jetstar add-ons Non-refundable.
Miss check-in deadline or fail to board within the required time Permitted changes can be made only if requested before the end of the day of your original scheduled departure and upon payment of any applicable Fare Difference.
Time/Date Change Permitted upon payment of the applicable Fare Difference within the Change Deadline.
Origin/Destination Changes Permitted upon payment of the applicable Fare Difference within the Change Deadline.
Passenger Name Changes Free within the change deadline.
Name changes can be made for an individual passenger on a booking, but must apply to all flights for that passenger.
Name changes not permitted for Qantas Frequent Flyer Qantas & Jetstar Any Seat Award bookings.
Change Deadline and point of contact
Permitted changes must be made before the end of the day of your original scheduled departure.
Time and date changes can be made via Jetstar.com before check-in closes if original booking was made via Jetstar.com or Jetstar Call Centre. All changes can be made via Jetstar Call Centre or Jetstar counter at the airport and additional service fees apply if your booking was not originally made via the Jetstar Call Centre or Jetstar counter at the airport.
Fees are subject to change and are applied at the rate current at time of change. For current fees see Jetstar.com - planning and booking – fare information.
Change Fees and Fare Difference
Change fees do not apply for permitted changes on the Business Starter fare.
Fare difference applies per passenger, per flight.
Your new fare will be at least the amount of the fare you originally booked and may be more. No refund of fare difference will be applicable if a lower fare is available.
Fare difference is the difference (if any) between the fare originally booked and an available fare on the date of change which is at least the same fare or, if not available, the next available higher fare. The fare difference may be substantial.
Fare/Bundle Changes
Subject to payment of Fare Difference applicable at time of change, Business fares can be changed to an available Business or Business Fare with Max Bundle.
Business Fares cannot be changed to economy Starter Fare, Starter Fare with Plus Bundle or Starter Fare with Max Bundle.
Rebooking
You must rebook onto an available Jetstar flight. Jetstar does not hold open dated bookings.
Currency
All amounts will be charged in the currency you made your original booking.
Earning Frequent Flyer Points and Status Credits, and JAL Mileage Bank Miles
Business Fare is not eligible to earn Qantas Frequent Flyer Points and Status Credits, JAL Mileage Bank mileage.
Flight Upgrade Awards
Business Fare is not eligible to earn Flight Upgrade Awards.
Any Seat Awards - Additional Payments
All changes or additions to your booking must be paid with money and cannot be paid with points.
Changes or additions will be calculated by using the original monetary value and currency of the fare (as determined by Jetstar) and as per the conditions listed in the Change Fee and Fare Difference section of these fare rules.
Business Fare with Max Bundle Fare Rules
Refunds on fare and Jetstar add-ons (excluding Hotels, activities, insurance and car hire) Refundable for a fee per passenger, per booking if your original booking was a Business Fare with Max Bundle.
Fees are subject to change and are applied at the rate current at time of change. For current fees see Jetstar.com - planning and booking – fare information.
Refunds must be requested before the end of the day of your original scheduled departure.
Your fare is non-refundable if you have changed to Business Fare with Max Bundle after making your original booking or if you request a refund after the end of the day of the scheduled departure.
Add ons (excluding hotels, activities, insurance and car hire) can only be refunded when requested as part of a refund of the applicable flight. For Jetstar Holidays hotels, activities and car hire bookings see Holidays Terms and Conditions.
For Any Seat Award bookings, payment of the refund fee must be with money (not points). Frequent flyer points will be re-credited back to the Member’s account and any money payments will be refunded to the original form of payment used.
Miss check-in deadline or fail to board within the required time Permitted changes or refund can be made if requested before the end of the day of your original scheduled departure and upon payment of any applicable Fare Difference or fee.
Time/Date Change Permitted upon payment of the applicable Fare Difference within the Change Deadline.
Origin/Destination Changes Permitted upon payment of the applicable Fare Difference within the Change Deadline.
Passenger Name Changes Free within change deadline.
Name changes can be made for an individual passenger on a booking, but must apply to all flights for that passenger.
Name changes not permitted for Any Seat Frequent Flyer Redemptions.
Change Deadline and point of contact
Permitted changes must be made before the end of the day of your original scheduled departure.
Time and date changes can be made via Jetstar.com before check-in closes if original booking was made via Jetstar.com or Jetstar Call Centre. All changes can be made via Jetstar Call Centre or Jetstar counter at the airport and additional service fees apply if your booking was not originally made via the Jetstar Call Centre or Jetstar counter at the airport.
Fees are subject to change and are applied at the rate current at time of change. For current fees see Jetstar.com - planning and booking – fare information.
Change Fees and Fare Difference
Change Fees do not apply for permitted changes to the Business Max fare.
Fare Difference applies per passenger, per flight.
Your new fare will be at least the amount of the fare you originally booked and may be more. No refund of fare difference will be applicable if a lower fare is available.
Fare Difference is the difference between the fare or fare with bundle originally booked and an available fare or fare with bundle on the date of change which is at least the same fare or, if not available, the next available higher fare. The Fare Difference may be substantial.
Fare/Bundle Changes
Subject to payment of Fare Difference, Business Fares with Max Bundle can be changed to an available Business Fare with Max Bundle.
Business Fares with Max Bundle may not be changed to economy Starter Fare, Starter with Plus Bundle or Starter with Max Bundle, or Business fares.
Rebooking
You must rebook onto an available Jetstar flight. Jetstar does not hold open dated bookings.
Currency
All amounts will be charged in the currency you made your original booking.
Earning Qantas Points and Status Credits and JAL Mileage Bank Miles. (Note: JAL Mileage Bank earn is only available on Jetstar Japan flights)

Starter Fare with Plus Bundle is eligible to earn Qantas Points and Status Credits, subject to the Qantas Frequent Flyer Terms and Conditions.

 

Passengers travelling on Jetstar Japan flights may opt to earn JAL Mileage Bank Mileage at a 25% accumulation rate, subject to the JAL Mileage Bank Terms and Conditions (Jetstar Japan flights booked after October 9th 2013 only) or Qantas Points and Status Credits, subject to the Qantas Frequent Flyer Terms and Conditions.

Qantas Points and Status Credits are not earned on flights operated by Jetstar Pacific (BL).

 

For travel up to 30 June 2014 Qantas Points and Status Credits are earned at the Qantas Business Rate.

 

For travel on and from 01 July 2014 Qantas Points and Status Credits are earned at the Qantas Business Rate.

 

Flight Upgrade Awards
Business Fare with Max Bundle is not eligible to earn Flight Upgrade Awards.
Any Seat Frequent Awards - Additional Payments
All changes or additions to your booking must be paid with money and cannot be paid with points.
Changes or additions will be calculated by using the original monetary value and currency of the fare (as determined by Jetstar) and as per the conditions listed in the change fee and fare difference section of these fare rules.
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