Duty Free - Jetshop & Pre-Order
Our Jetshop & Pre-Order Duty Free service is offered on selected international sectors. We offer an extensive range of products including jewelry, watches, cosmetics, fragrances, sunglasses, technology accessories, gifts and a range of exclusive products at very competitive prices.
Our Jetshop services are available on the below flights:
- All international Jetstar Asia (3K) flights
- All international Jetstar Japan (GK) flights
Due to responsible service of alcohol requirements please note that alcohol purchased from our duty free range is unable to be consumed on board. Also note duty free allowances and security requirements differ between countries – for more information refer to the information pages of our onboard catalogue or ask a crew member on your flight.
Our Jetstar Duty free Pre-order service is available on the below flights:
- All international Jetstar Airways (JQ) flights operated on A330 or 787 aircraft^
^ Pre-order of items is available to order at least 2 working days prior to outbound and inbound Jetstar-operated international flights departing Sydney, Melbourne, Cairns, Gold Coast (Coolangatta) and Brisbane (excluding flights between Cairns & Denpasar (Bali), between Australia & New Zealand, and between Australia & Fiji).
View our current duty free range below for flights operated by Jetstar Airways (JQ)
View our current duty free range below for flights operated by Jetstar Asia (3K)
View our current duty free range below for flights operated by Jetstar Japan (GK)
For current prices and products please always check our duty free catalogue on board.
Duty Free Providers
For product enquiries, returns, exchanges or other queries please contact our Duty Free suppliers below:
Jetshop on Jetstar Airways (JQ) services is provided by Alpha Flight Services Pty Ltd ABN 89 064 142 418. For product enquiries, returns or exchanges, please contact:
PO Box 1006
Mascot NSW 2020
Phone : 1800 013 639 within Australia
Fax : +61 2 9669 2182
Email : firstname.lastname@example.org
Jetshop on Jetstar Asia (3K) services is provided by DFASS (Singapore) Pte Ltd. For product enquiries, returns or exchanges, please contact:
Phone : +65 6542 3208
Fax : +65 6542 9623
Jetshop on Jetstar Japan (GK) services is provided by King Power Traveler Company Ltd. For product enquiries, returns or exchanges, please contact:
36/F Enterprise Square Two
3 Sheung Yuet Road, Kowloon Bay
Kowloon, Hong Kong
For product enquiries, please contact us via e-form (available in Japanese only).
** Some Boeing 787 Dreamliner flights are subject to government and regulatory approval. For more information, please click here.