Below are the common fees and charges that are applicable to Jetstar flights. To find out whether fees apply for your flight, please also refer to our Fare rules.

For baggage related fees, please see: excess baggage charges at the airport.

Note that all amounts must be paid in the currency in which you made (or Jetstar recorded) your original booking. These amounts may differ due to currency conversion.

Fees vary depending on your flight. When checking the table below note that Short haul international flights are operated on an A320 or A321 aircraft. Long haul international flights are operated on a Boeing 787 aircraft.

Refund fee

Applies per passenger per booking

Flight type Fee
Domestic flights in Australia and New Zealand AUD / NZD $50
Domestic flights in Vietnam VND 400,000₫ / USD $18
Domestic flights in Japan JPY ¥3090
Short haul international flights /
Flights between Australia and New Zealand
AUD / NZD $50
Long haul international flights with Jetstar Airways AUD / NZD $50
International flights with Jetstar Asia SGD $50
International flights with Jetstar Japan JPY ¥4,150
International flights with Jetstar Pacific VND 900,000₫ / SGD $50 / USD $40


Change fee via Jetstar.com

Applies per passenger per flight

Flight type Fee 
Domestic flights in Australia and New Zealand AUD / NZD $55
Domestic flights in Vietnam VND 360,000₫ / USD $17
Domestic flights in Japan JPY ¥3240
Short haul international flights /
Flights between Australia and New Zealand
AUD / NZD $75
Long haul international flights with Jetstar Airways AUD / NZD $75
International flights with Jetstar Asia SGD $50 / IDR 500,000 Rp
International flights with Jetstar Japan JPY ¥4,150
International flights with Jetstar Pacific VND 1,000,000₫ / USD $40

Some changes will be made to the change fee via Jetstar.com for international flights with Jetstar Asia from 14 April 2017. Changes made to flights from 14 April 2017 will be charged the following change fee:

Applies per passenger per flight

Flight type Fee 
International flights with Jetstar Asia SGD $60 / IDR 565,000 Rp

Change fee via Telephone Reservations, Global Distribution System (GDS), General Sales Agent (GSA), or at the airport

Applies per passenger per flight

Flight type Fee 
Domestic flights in Australia and New Zealand AUD / NZD $85
Domestic flights in Vietnam VND 360,000₫ / USD $17
Domestic flights in Japan JPY ¥4320
Short haul international flights /
Flights between Australia and New Zealand
AUD / NZD $100
Long haul international flights with Jetstar Airways AUD / NZD $100
International flights with Jetstar Asia SGD $70 / IDR 700,000 Rp
International flights with Jetstar Japan JPY ¥6,500
International flights with Jetstar Pacific VND 1,400,000₫ / USD $55

Some changes will be made to the change fee via Telephone Reservations, Global Distribution System (GDS), General Sales Agent (GSA), or at the airport for international flights with Jetstar Asia from 14 April 2017. Changes made to flights from 14 April 2017 will be charged the following change fee:

Applies per passenger per flight

Flight type Fee
International flights with Jetstar Asia SGD $80 / IDR 750,000 Rp

Call Centre booking fee

Applies per passenger per flight

Flight type Fee
Domestic flights in Australia and New Zealand AUD / NZD $32
Domestic flights in Vietnam VND 645,000₫ / USD $32
Domestic flights in Japan JPY ¥2780
Short haul international flights /
Flights between Australia and New Zealand
AUD / NZD $37
Long haul international flights with Jetstar Airways AUD / NZD $42
International flights with Jetstar Asia SGD $22 / IDR 120,000 Rp
International flights with Jetstar Japan JPY ¥3,000
International flights with Jetstar Pacific excluding flights between
Ho Chi Minh City and Singapore
VND 110,000₫ / USD $5
Flights between Ho Chi Minh City and Singapore with Jetstar Pacific VND 440,000₫ / USD $22

From 14 April 2017, some changes will be made to the Call Centre booking fee. Any new booking made through the call centre from 14 April 2017 will be charged the new fee.

The booking fee will be as below for the following flight types:

Applies per passenger per flight

Flight type Fee
Domestic flights in Australia and New Zealand AUD / NZD $35
Domestic flights in Vietnam VND 790,000₫ / USD $35
Short haul international flights /
Flights between Australia and New Zealand
AUD / NZD $40
Long haul international flights with Jetstar Airways AUD / NZD $45
International flights with Jetstar Asia SGD $25 / IDR 235,000 Rp
International flights with Jetstar Pacific excluding flights between
Ho Chi Minh City and Singapore
VND 110,000₫ / USD $5
Flights between Ho Chi Minh City and Singapore with Jetstar Pacific VND 440,000₫ / USD $22

Call Centre Ancillary Fee

From 14 April 2017, a fee will come into effect for adding baggage, seats, bundles, comfort packs and in-flight entertainment to a booking via the Call Centre.

Applies per passenger per additional in-flight item (baggage, seats, bundles, comfort packs, inflight entertainment)

Flight type Fee
Domestic flights in Australia and New Zealand AUD $5 / NZD $5
Domestic flights in Vietnam N/A
Domestic flights in Japan JPY ¥450
Short haul international flights /
Flights between Australia and New Zealand
AUD $5 / NZD $5
Long Haul International flights with Jetstar Airways AUD $5 / NZD $5
International flights with Jetstar Asia SGD $5 / IDR 50,000 Rp
International flights with Jetstar Japan JPY ¥450
International flights with Jetstar Pacific N/A

Airport booking fee and Jetstar Travel Shop booking fee

Airport booking fee applies per passenger per flight and Jetstar Travel Shop Booking Fee applies per passenger per booking.

Flight type Fee
Domestic flights in Australia and New Zealand AUD / NZD $32
Domestic flights in Vietnam VND 400,000₫ / USD $2
Domestic flights in Japan JPY ¥2780
Short haul international flights /
Flights between Australia and New Zealand
AUD / NZD $37
Long haul international flights with Jetstar Airways AUD / NZD $42
International flights with Jetstar Asia SGD $22 / IDR 120,000 Rp
International flights with Jetstar Japan JPY ¥3,000
International flights with Jetstar Pacific VND 440,000₫ / USD $22

The Jetstar Travel Shop booking fee applies to bookings made at Jetstar branded Jetstar Travel Shop stores based in Jakarta, Surabaya, Medan and Haikou.

Some changes will be made to the airport booking fee and Jetstar Travel Shop booking fee for international flights with Jetstar Asia from 14 April 2017. The booking fee will be as below:

Applies per passenger per flight

Flight type Fee
International flights with Jetstar Asia SGD $30 / IDR 300,000 Rp