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Boarding

To help get your trip off to a smooth start, take a look through our at the airport section. See where Jetstar is located in the airports and terminals section, including where we have lounge access available. You can also check your boarding times and find out what specific assistance services we offer.

When to be at the boarding gate

Domestic flights
Intra-Asia flights
International flights
Departing domestic terminals Departing international terminals Jetstar Asia (3K)
ValuAir (VF)
Jetstar Airways (JQ) To and from Australia or New Zealand
25 mins before departure

For Jetstar (JQ) flights,
boarding gates close strictly 15 minutes prior to departure.
40 mins before departure

For Jetstar (JQ) flights,
boarding gates close strictly 15 minutes prior to departure.
15 mins before departure

 

40 mins before departure

Boarding gates close strictly 15 minutes prior to departure.
40 mins before departure

For Jetstar (JQ) flights, boarding gates
close strictly 15 minutes prior to departure.

 

Check in, then go to the boarding gate

If your domestic flight departs from a domestic terminal you can check in online, or at the airport counter or kiosk. Take any checked-baggage to the bag drop. 

If your domestic flight departs from an international terminal, check in at the airport counter. Check in for all international flights at the airport counter. 

Once you’ve checked in and dropped bags, go straight to the gate. Be ready to show your printed or SMS boarding pass.

Checking in



Specific assistance

Most Jetstar domestic flights use stairs for boarding. Let us know if you need assistance by contacting customer service.

Airports and terminals

Check your itinerary to see your arrival and departure terminals or see our list of airports and terminals.

Carry-on baggage

Get ready for your flight by understanding restrictions on liquids, gels and aerosols, and preparing the right size and weight carry-on baggage.



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