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Intra Asia

Check in for your intra-Asia flight at the airport. Departure terminals and check in times vary so it’s important to know where and when you should be at the airport, check your itinerary for details. You must travel with identification and may need to prepare other travel documents too.

To help us get you to your destination on time we must get your flight away on schedule. You must check-in, bag drop any checked baggage and be at the boarding gate within the following time frames before the scheduled departure:

Jetstar (JQ) international flights on an A330 and 787** aircraft

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Jetstar (JQ) international flights on an A320 and A321 aircraft

 

Jetstar Asia (3K), Jetstar Pacific (BL) international flight

Once check-in has opened no further changes can be made for passengers who purchased a Starter fare with a Plus Bundle
Please refer to your flight itinerary, pre-departure email or Jetstar.com for confirmation of the operating aircraft type

Please don’t be late. We can’t wait.

Check in and be at the boarding gate within the required times or you won’t be able to board the flight and may lose your fare in full. Passing through airport security may take time, it is your responsibility to get to the boarding gate when required.

Travel documentation

All passengers on intra-Asia flights, including children and infants, need to show their passport at check-in. It is your responsibility to make sure you have all documents necessary to travel.

For some journeys you’ll need to arrange more documentation such as visas, proof of onward journey or contact details. Your passport may also have a required validity period.

Understand what documents you’ll need passports and visas.

Checking in at the airport counter 

Checking-in at the airport on time, helps us to get your flight away on schedule. Check in times vary depending on your aircraft type, find yours on your itinerary, pre-departure email or at manage booking.

Jetstar Asia (3K), Jetstar Pacific (BL) operated by an A320/A321 aircraft

Check in opens two hours before your scheduled departure time. Check in closes strictly 45 minutes before the scheduled departure time. Once you’ve checked-in, be at the boarding gate at least 40 minutes before the scheduled departure time.

Jetstar (JQ) flight operated by an A320/A321 aircraft

Check in opens three hours before your scheduled departure time. Check in closes strictly 45 minutes before the scheduled departure time. Once you’ve checked-in, be at the boarding gate at least 40 minutes before the scheduled departure time. For Jetstar (JQ) flights the boarding gates close 15 minutes prior to departure.

Jetstar (JQ) flight operated by an A330/787 aircraft

Check in opens three hours before your scheduled departure time. Check in closes strictly 60 minutes before the scheduled departure time. Once you’ve checked-in, be at the boarding gate at least 40 minutes before the scheduled departure time. For Jetstar (JQ) flights the boarding gates close 15 minutes prior to departure.

** Some Boeing 787 Dreamliner flights are subject to government and regulatory approval. For more information, please click here.

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