Jetstar Group Terms and Conditions
This page displays the Jetstar terms and conditions applicable for Jetstar Group flights. For the purposes of identifying the applicable terms and conditions for your flight, please refer to you flight details and find the carrier code. The carrier code is the two letter designator that is shown at the start of your flight number.
Carrier Code Definitions
JQ: Jetstar Airways Pty Ltd
3K: Jetstar Asia Airways Pte Limited
VF: Valuair Ltd
BL: Jetstar Pacific Airlines Joint Stock Aviation Company
GK: Jetstar Japan Co., Ltd.
Conditions of Carriage
The conditions of carriage are the rules that apply to your travel on Jetstar, including Qantas & Jetstar Any Seat Awards.
Jetstar Group Fare Rules
In addition to the conditions of carriage, these are the rules that apply to the fare that you have booked, including Qantas and Jetstar Any Seat Awards. It sets out the important information regarding your fare, such as the changes permitted.
The fare rules for our current economy Starter fare, Starter fare with Plus bundle, Starter fare with Max bundle, Business fare and Business fare with Max bundle fares can be found on our fare rules page.
Please note that as of 12th December 2012, the change deadline for Starter and Starter with Plus Bundle passengers has been extended up to before the original scheduled flight opens for check-in at the airport. Airport check in opening times are available on your Jetstar itinerary or in checking-in options under Planning and booking.
Please note that deadline to make permitted changes for Starter fare and Starter fare with a Plus Bundle changed on 24/12/2012. For bookings made before 24/12/2012 Jetstar will waive the previous change deadline of 24 hours prior.. As such, those passengers will be able to make permitted changes up to the time the original scheduled flight opens for check-in at the airport. Airport check in opening times are available on your Jetstar itinerary or here.
Jetstar Holiday booking conditions
These Holiday booking conditions apply to each traveller included in bookings for Jetstar Holiday Packages and Land Content. Land content refers to non-airfare components such as activities, hotels and cars.You will be sent the appropriate holiday conditions with your itinerary when you complete your booking.
The holidays conditions apply to you, depend on the country where you made your booking. For example, if you booked a flight whilst you were in Australia on our Australian website, the Holiday conditions for bookings made whilst in Australia are applicable.
Holiday booking conditions (for bookings made whilst in Australia)
Holiday booking conditions (for bookings made whilst in New Zealand)
Holiday booking conditions (for bookings made whilst in Singapore)
If you have made your booking via a Japanese Wholesaler or on
Agent Organized Tour Contract
Arranged Tour Contracts
Special Compensation Rules
Flightplus Activity Conditions
Our Privacy statement explains how Jetstar protects the privacy of your personal information under the National Privacy Principles. It will apply to any personal information you provide to us in the course of your dealings with us.
Further information and details on fees and charges, can be found on our fares page.