Apology and notification for the Wellnet overcharging
Last Updated: 25/09/2013 4:26 PM
you for flying with Jetstar.
we discovered that passengers who booked online and paid using Wellnet from
15th September to 19th September were overcharged.
Due to a
system issue, which has now been rectified, customers were charged JPY1,000 for
the payment handling fee instead of JPY300 (Japan domestic flight GK Jetstar
Japan) and JPY650 (Short haul international flight JQ Jetstar Airways and 3K
Jetstar Asia). Jetstar is sincerely
apologetic for the inconvenience caused.
who have booked during the above period, are kindly requested to please
re-check their itinerary and payment record. In order to quickly refund
affected passengers, we have established special form below. If you believe you
have been overcharged, please enter any necessary information into the form and
we will process a refund.
further enquires, please contact us through our customer service eform, or
alternatively through our call centre.
again apologizes for the inconvenience caused. The system issue has been
rectified and measures are in place to prevent this occurring again in the future.
on 25 September)