Travel Alerts

Flight Cancellation Information (6 May)

Last Updated: 06/05/2016 11:26 PM

Due to the aircraft maintenance, the flight detailed below has been cancelled.

Flight Cancelled

Date

Flight

Route

Departure

Arrival

6 May

GK93

NGO-TPE

2245

0045

Passengers whose travel plans have been impacted by these cancellations will receive an email advising of alternative options.

Thank you for choosing to fly with Jetstar Japan and we sincerely apologise for any inconvenience caused.

(Last updated: 6 May 2016 at 22:20)

Information on flights affected by the Kumamoto Earthquake and on ticket changes and refunds (Last updated on April 26)

Last Updated: 27/04/2016 02:47 PM

As employees of Jetstar Japan, our heartfelt condolences go out to those affected by the Kumamoto Earthquake.

Jetstar Japan has had to cancel flights since April 16 due to the closure of the Kumamoto Airport Terminal Building, but partial operations restarted from April 19 and currently Jetstar Japan is operate all of its regular flight schedules for Tokyo (Narita) = Kumamoto route as below.

Tokyo (Narita) Kumamoto

Flight

Route

Departure

Arrival

GK611*

NRT-KMJ

0855

1050

GK615

NRT-KMJ

1630

1830

* Operates on specific day

Kumamoto Tokyo (Narita)

Flight

Route

Departure

Arrival

GK612*

KMJ-NRT

1120

1310

GK618

KMJ-NRT

1900

2050

* Operates on specific day

Jetstar Japan flights to/from destinations in the Kyushu region other than Kumamoto are operating as scheduled (as of 12:00, April 24). However, there is a possibility that aftershocks may have an impact on our operations. In addition, there has been an impact on transportation to airports. Please check the status of roads and other transportation beforehand, and leave enough time to get to the airport.

We have special measures in place for customers flying in/out of the following airports, so please see the relevant section below.

<Kumamoto Airport>

Flight period: By May 15

Refund: Yes

Change of flight date:

  • If customers change the date of flights to May 15 or earlier, Jetstar will not charge flight change handling fees or flight fare difference.

  • Handling fees will not be charged for customers postponing these flights until after May 16. However, differences in flight fare will be charged.

Change of route: No / Refund and create new booking

< Oita Airport>

Flight period: By May 8

Refund: Yes

Change of flight date:

  • If customers change the date of flights to May 8 or earlier, Jetstar will not charge flight change handling fees or flight fare difference.

  • Handling fees will not be charged for customers postponing these flights until after May 9. However, differences in flight fare will be charged.

Change of route: No / Refund and create new booking

< Fukuoka and Kagoshima Airport >

Flight period: By April 28

Refund: Yes

Change of flight date:

  • If customers change the date of flights to May 6 or earlier, Jetstar will not charge flight change handling fees or flight fare difference.

  • Handling fees and differences in flight fare will be charged for customers postponing these flights after May 7.

Change of route: No / Refund and create new booking

Flight period: From April 29 to May 8

Refund: No

Change of flight date:

  • If customers change the date of flights to May 15 or earlier, Jetstar will not charge flight change handling fees and flight fare difference.

Change of route: No

< Matsuyama Airport >

Flight period: From April 15 to 28

Refund: No

Change of flight date:

  • If customers change the date of flights to May 6 or earlier, Jetstar will not charge flight change handling fees and flight fare difference

Change of route: No / Refund and create new booking

For more information, please contact our call centre.

Depending on the time of day, it may take longer than usual to connect to our call centre. If so, please wait a short while and try again, or send us an inquiry through our website form.

Jetstar will keep providing low fares to our customers, and will do our best to contribute to people affected by the earthquake.

(Last updated April 26, 2016, 11:30)

Information on flights affected by the Kumamoto Earthquake and on changes and refunds for ticket

Last Updated: 17/04/2016 07:23 PM

As employees of Jetstar Japan, our heartfelt condolences go out to those affected by the Kumamoto Earthquake.

Kumamoto Airport terminal building is closed due the earthquake and all Jetstar flights in/out of Kumamoto airport are cancelled from 17 to 18 of April as below.

Flights Cancelled

Flight

Route

Departure

Arrival

GK611

NRT-KMJ

0855

1050

GK612

KMJ-NRT

1120

1310

GK615

NRT-KMJ

1630

1830

GK618

KMJ-NRT

1900

2050

Jetstar Japan’s Kyushu region flights other than Kumamoto will be operated as scheduled (as of 17th 17:00). However, there is a possibility that aftershocks may have an impact on our operations. For the latest operational situation, please check our website here.

There has been an impact on transportations to airports. Please check the status of roads and other transportation beforehand, and leave enough time to get to the airport.

In light of the situation and to help affected customers, customers flying in/out of below airports, please see below.

<Kumamoto / Fukuoka / Oita / Kagoshima Airport>
Customers flying in/out of Kumamoto / Fukuoka / Oita / Kagoshima by flights departing up to April 22
- Can cancel flights with no handling charge
- If customers change the date of these flights to 28 April or earlier, Jetstar will not charge flight change handling fees or flight fare difference.

<Matsuyama Airport>
Customers flying in/out of Matsuyama by flights departing up to April 22
- If customers change the date of flights in / out of Matsuyama airport to 28 April or earlier, Jetstar will not charge flight change handling fees or flight fare difference.
- Customers postponing these flights until after April 29, can change without handling fees. However, differences in flight fare will be charged.

For more information, please contact our call centre.

Depending on the certain time of a day, it may take longer to connect to the call centre. If so, please redial after waiting for a while or please send us an inquiry through our website form.

Jetstar will keep providing low fares to our customers, and will do our best to contribute to people affected by the earthquake.

(Updated 17 April, 2016, 18:15)

Notice to Passengers on Jetstar Japan Flights from Hong Kong International Airport

Last Updated: 18/02/2016 07:21 PM

From 23rd Feb, our international flights depart from Midfield Concourse which locates beyond the terminal 1 via airport shuttle.

We kindly request all passengers please proceed through check-in as early as possible and clear security checks and immigration, to ensure arrival at the boarding gate in time.

Thank you for choosing to fly with Jetstar Japan and we are looking forward to seeing you on board.

(Last updated: 18 February 2016 at 17:00)

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