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Jetstar group

The Jetstar Group is the largest low cost airline in the Asia Pacific by revenue and has flown over 100 million passengers since it launched in 2004.

The Jetstar Group has grown from providing employment to 400 people in 2004 to more than 7,000 across the Asia Pacific today.

Collectively the Jetstar Group offers more than 3,500 flights a week to more than 60 destinations in 16 countries and territories across the Asia Pacific region. The Group operates a fleet of more than 115 aircraft.

Jetstar is a value based, low fares network of airlines operating in the leisure and value based markets.

Jetstar’s mission is to offer all day, every day low fares to enable more people to fly to more places, more often.

Strategy and structure

Jetstar is part of the Qantas Group’s two-brand growth strategy, where Qantas competes at the premium and business market and Jetstar focuses on leisure markets.

The Jetstar Group comprises:

  • Jetstar Airways in Australia and New Zealand (wholly owned by the Qantas Group)
  • Jetstar Asia based in Singapore. The company is managed by Newstar Holdings, majority owned by Singapore company Westbrook Investments (51 per cent), with the Qantas Group holding the remaining 49 per cent
  • Jetstar Pacific based in Vietnam (majority owned by Vietnam Airlines with the Qantas Group holding 30 per cent)
  • Jetstar Japan, a partnership between the Qantas Group, Japan Airlines, Mitsubishi Corporation and Century Tokyo Leasing Corporation
  • Jetstar Hong Kong, a partnership between China Eastern Airlines, Shun Tak Holdings and the Qantas Group (subject to regulatory approval).

Brand

The Jetstar brand design is based on the Southern Cross constellation, with the orange star representing the smallest star of the Cross, Epsilon Crucis. The airline’s colours, orange, silver and black were chosen for their bold and modern feel.

Fleet

Current fleet:

As of February 2014, the Jetstar Group fleet consists of 116 aircraft, including:

  • 99 Airbus A320-200 aircraft, seat-configured for up to 180 passengers
  • Six Airbus A321 aircraft, seat-configured for 220 passengers
  • Eight Airbus A330-200 aircraft, with two cabins (economy and business) for up to 310 passengers
  • Three Boeing 787-8 aircraft, with two cabins (economy and business) for up to 335 passengers

Fleet orders:

Jetstar has 14 787 Dreamliners on order and these will gradually replace its existing A330 wide-body fleet. Jetstar will have an all 787 fleet by the end of 2015. These new-generation aircraft include features such as larger windows, improved cabin pressure to reduce jetlag and fuel consumption about 20 per cent lower than similar-sized aircraft.

In August 2011 the Qantas Group placed an order for 110 Airbus A320s. The Jetstar Group has access to these aircraft to facilitate its growth. This includes 78 A320 NEOs (New Engine Option), which reduce fuel consumption by 15 per cent and will be available for delivery from 2015.

In total, Jetstar has about 150 aircraft on back order.

Network

The Jetstar Group’s network is made up of more than 60 destinations in 16 countries and territories. Check out our interactive route map  to find out exactly where we fly.

Low fares

Jetstar aims to have the lowest fares on all the routes it operates and backs every fare with a Price Beat Guarantee. Should any customer find a lower fare online, on the same day, same route and at a comparable time, Jetstar will beat the fare by 10 per cent.

Customer experience

Jetstar customers only pay for what they need. Customers can choose between two types of fares – Economy or Business (on selected international flights). Once a fare is selected, customers have the option to add on checked baggage between 15 - 40 kilos per passenger and/or a bundle of extras, which can include seat selection, in-flight products, fare flexibility, lounge access and Qantas Frequent Flyer Points.

For domestic flights on Jetstar Australia and New Zealand, passengers may choose to purchase a variety of snacks and beverages. Depending on the length of the flight, hot meals are also made available for purchase.

On Jetstar Asia’s short haul flights, a variety of snacks, beverages, hot meals, comfort items and duty free goods are available for purchase.

On long haul flights (onboard the Airbus A330-200 or Boeing B787-8), economy class passengers can choose to pre-purchase a variety of meals, entertainment, and comfort options to customise their flight experience.

Business class passengers enjoy wide comfy leather seats in a separate cabin and inclusions such as meals, entertainment and comfort packs along with seat selection and additional baggage.

Business passengers who choose a Business Max bundle also benefit from lounge access, Qantas Frequent Flyer Points and Qantas Frequent Status credits.

Interline and codeshare partners

The Jetstar Group has four codeshare partners on select Jetstar routes, being Qantas, Japan Airlines, Emirates and American Airlines.

The Jetstar Group has 35 interline partnerships on select Jetstar routes: American Airlines; Aircalin; Air Canada; Air France; Air Niugini; Air Pacific; Air Tahiti Nui; British Airways; Cathay Pacific; China Eastern; China Southern; Dragonair; Delta; El Al; Emirates; Finnair; Japan Airlines; Jet Airways; KLM; LAN Airlines; LAN Argentina; LAN Chile; LAN Ecuador; LAN Peru; Lufthansa; Malaysian Airlines; Myanmar Airways International; Qantas; Qatar Airways; Shanghai Airlines; Swiss; Turkish; Royal Jordanian, United and Vanuata.

Performance

Jetstar has been profitable every year since its launch in 2004.

The airline delivered a record Underlying EBIT (Earnings Before Interest and Taxes) of AUD$138 million in 2012-13. In the same period, Jetstar grew overall capacity by seven per cent and carried 23 million passengers, a nine per cent increase on the previous financial year.

Awards

Jetstar Airways Awards:

  • Best Low-Cost Airline - Australia/Pacific 2013, 2012 and 2011 (Skytrax)
  • Partner of the Year 2012 – Changi Airline Awards
  • Top 5 Airlines by Absolute Growth in Cargo Carriage 2012 (Changi Airline Awards)
  • Best International Budget Airline 2011 (About.com Readers’ Choice Award)
  • Best Low-Cost Airline - Australasia 2009 (Skytrax)
  • Top 5 Carriers for Passenger Growth 2009 (Changi Airline Awards)
  • Low-Cost Carrier of the Year 2008 and 2007 (CAPA)
  • Best Low-Cost Airline Asia Pacific 2008 (Budgie$)
  • Best Low-Cost Airline - Worldwide 2007 (Skytrax)
  • Best Cabin Crew - Australia and New Zealand 2007 (Skytrax)
  • Operational Excellence 2007 (Airline Business)

Jetstar Asia Awards:

  • Top 10 Airlines by Passenger Carriage - 2012, 2011, 2010, 2009, 2008 and 2007 (Changi Airline Awards)
  • Largest Growth in Passenger Traffic from Singapore 2011 (Changi Airline Awards)
  • AsiaOne People’s Choice Award for Best Budget Airline in 2010
  • Best Brand Experience Low Cost Airline in 2008 (Ad Asia Magazine)
  • Best Asia Low Cost Carrier 2006-2007 (Changi Airline Awards)
  • Best Low Cost Airline -Asia and South East Asia 2006 (Skytrax)
  • Low Cost Airline of the Year 2006 Merit Award (CAPA)
  • Best Budget Airline of the Year 2006 (TTG Travel Awards)

Jetstar Pacific Awards

  • Vietnam’s most popular e-commerce website 2008

Management

The Jetstar Group CEO is Jayne Hrdlicka.

CEOs of the Jetstar network of airlines are: David Hall (Jetstar Australia and New Zealand), Barathan Pasupathi (Jetstar Asia), Miyuki Suzuki (Jetstar Japan) and Le Hong Ha (Jetstar Pacific).

Andrew David will join the Jetstar Group as CEO Long Haul Operations in 2013.

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