In the air

In the air

The Jetstar (JQ) Fleet

Jetstar launched its first Australian Domestic services in May 2004 operating a fleet of 14 Boeing 717-200 aircraft. The airline received the first of its A320-200 aircraft in June 2004 from the Airbus factory in Toulouse, France. Since then it has progressively taken delivery of an additional 26 Airbus A320s and has phased out the B717 aircraft. The A320 offers the widest cabin of any single-aisle aircraft and is fitted with 177 leather seats in a single class configuration. Today, Jetstar's fleet has grown and now operates three different Airbus aircrafts across its Domestic and International operations. This is made up of 27 Airbus A320s, 1 Airbus A321 and 6 Airbus A330s.

International Fleet

Airbus A330-200

Jetstar's international long-haul services are operated by a fleet of Airbus A330-200 aircraft. Configured into two cabins, StarClass and Economy, the aircraft has a total capacity of 303 passengers. The cabin interiors have been refurbished to reflect the Jetstar colour scheme and comfort levels, including all seats being upholstered with charcoal leather.

The StarClass cabin on the A330-200

The StarClass cabin offers 38 leather covered seats, offering more personal space and comfort than Economy class. Each seat is equipped with in seat power allowing passengers to plug in a laptop or recharge personal music players. The seats also have adjustable lumbar support and headrests with wings on the side of the head rest to ensure you can rest comfortably.

The Economy class cabin on the A330 - 200

The Economy class cabin will offer 265 leather covered seats each with a 31 inch seat pitch. Each seat has adjustable wings in the headrest. There is a water fountain in the economy class cabin with cups.

Seating

The seat pitch on Jetstar's Airbus A320 is 30 inches. The new Airbus A320s feature all leather slim-line seats with 1 inch of extra width providing additional space and comfort. The seat pitch on the Airbus A330 aircraft is 38 inches in StarClass and 31 inches in Economy class.

Exit Row Seating Requirements

In order to sit in an Exit Row seat, you must satisfy the following general criteria:

Be at least 15 years or older
Be able to understand and carry out instructions
Not be travelling with someone that requires your assistance in an emergency
Not have any permanent or temporary impairment (e.g. deaf, hearing impaired, blind, vision impaired, any strength or mobility limitation, intellectual impairment or travelling with a service dog)
Be able to check outside conditions and react to crew commands
Be able to reach, open, lift and throw out the 15kg (approx 33lbs) exit door in an emergency
Acknowledge the exit row briefing given by Cabin Crew once onboard the aircraft
Be willing to assist in the unlikely event of an emergency
Not be seated with an infant
Not require the use of an extension seat belt
Not be elderly

Extra Leg Room Seats

Jetstar offers JetSaver Light and JetSaver passengers the ability to purchase Extra Leg Room seating in selected exit row seats on single sector bookings (excluding flights from Japan). In order to qualify to sit in these seats, you must meet the exit row seating requirements listed above.

JetFlex passengers are able to request any exit row seat for no extra charge, subject to availability. JetFlex passengers requesting an exit row seat must also meet the requirements above.

How much more Extra Leg Room do I get?

On A320 and A321 aircraft, you will gain an Extra 8 inches of seat pitch and on an A330 aircraft, an Extra 15 inches of seat pitch.

Terms and Conditions - Extra Leg Room Seats

Extra Leg Room Seats are non transferable and non refundable.

Jetstar has the sole discretion at check-in, or boarding, to determine whether a passenger meets the requirements to sit in an exit row seat (which may include an Extra Leg Room Seat). If the passenger does not meet the requirements, the passenger will be assigned a regular economy seat and Jetstar will not provide a refund of the additional amount paid to sit in an Extra Leg Room seat.

If between the date of purchasing the seat and 24 hours before travel, you become unable to fulfil the requirements to sit in an exit row, you should notify Jetstar immediately. You will be transferred to a regular economy seat, and Jetstar may refund you the additional amount paid to sit in an Extra Leg Room seat.

In the event of a flight disruption, Jetstar will attempt to seat you in an Extra Leg Room seat, but cannot guarantee that such a seat will be available on your new flight.

If, in accordance with the JetSaver or JetSaver Light fare rules, you choose to move to a different flight, you will be allocated an Extra Leg Room seat if available at the time the change is made. However, if an Extra Leg Room seat is unavailable, Jetstar will not provide a refund of the additional amount paid to sit in an Extra Leg Room seat.

Inflight Refreshments

StarClass - for extra comfort

StarClass passengers will have an unlimited beverage and snack bar, as well as all meals, included as part of the StarClass personalised service. For each meal, StarClass passengers will be able to select from three meal choices, one of which will be vegetarian. The number of meal services will differ depending on the length of your flight. Beverages will include water, juices, soft drinks, tea, coffee and a range of alcoholic drinks.

Economy class - it's all about choice

On international services operated by A330 aircraft and limited international services operated by A320 and A321 aircraft , economy class passengers can pre-select and pay for the option of having their meals included during their flight when they make their booking. Or alternatively, they can purchase from a range of food and beverage items once on board the aircraft. When pre-selecting the option of having meals, passengers can indicate if they would like vegetarian meals. Pre-purchased meals will include unlimited non-alcoholic drinks. This includes beverages such as water, juices, soft drinks, tea and coffee. Additional snacks and alcoholic beverages will be available for purchase inflight.

Economy class passengers who do not pre-select and pay for their meals will be able to purchase a meal during meal services. Please note that without pre-purchase, we can not guarantee your preferred choice of meal will be available.

Passengers are also welcome to bring their own food on board however please note that there will be no refrigeration facilities or any heating facilities on board and crew will not provide cutlery, napkins or cups for food brought on board by passengers. Please click here for important information on cabin baggage restrictions for International flights to and from Australia.

All Economy class passengers will be given a complimentary bottle of water at the beginning of their flight. There will also be a water fountain and disposable cups in the economy class cabin. All other beverages, including additional bottled water is available for purchase.

The range of beverages available for purchase will include water, juices, soft drinks, tea, coffee and a range of alcoholic drinks. Please note that only alcohol that has been provided by cabin crew is permitted to be consumed on board.

On domestic services and services to and from New Zealand, passengers who would like a drink or snack inflight can purchase refreshments on board. Our selection includes fresh sandwiches, snacks, confectionery, soft drinks, fruit juices, beer, wine and spirits. Tea and coffee can also be purchased.

Please note that only alcohol, which has been purchased from the cabin crew, is permitted to be consumed on board. Product range may differ between flights, depending on flight length and time of departure.

For flights operated by Jetstar Asia (3K) or Valuair (VF), unless you have special medical or dietary needs, please note that only food and drinks purchased from the cabin crew can be consumed onboard flights.

View a PDF sample of our inflight offerings on services operated by Jetstar (JQ). For current prices and products please check our inflight magazine on board.

Entertainment

International services operated by A330 aircraft

After take off, each StarClass passenger will be offered a Video on Demand Unit and headsets. Each unit is programmed with a range of movies, TV programs, music videos and children's programs. StarClass passengers can also plug headsets into their seat to enjoy a range of audio programs.

For Economy class passengers, there will be a limited quantity of Video on Demand units available for hire. Passengers can reserve and pay for a unit at the time they make their booking or once on board. Passengers will be asked to provide identification to hire a Video on Demand unit.

In the Economy cabin, there will also be several screens along the aisles which will show films and TV programs. Passengers can purchase a set of reusable headsets once on board to tune into these programs or the range of audio programs which will also be available.

Children's activity kits will be available for purchase in the StarClass and Economy class cabins.

Domestic services and flights to and from New Zealand

On selected Jetstar services, you can now watch movies, TV shows, cartoons, music videos or listen to the latest music. Simply rent one of our portable Video on Demand units from the cabin crew during your flight. Jetstar is proud to offer this Australian first in in-flight entertainment! Passengers will be asked to provide identification to hire a Video on Demand unit.

Jetstar's inflight audio entertainment, available on all services, offers passengers a choice of 8 programs which will entertain you during your journey. New age, re-usable headsets are available for purchase on board. Jetstar also offers an inflight magazine which will keep you entertained while providing great travel tips.

Amenities

StarClass passengers will have a comfort pack available on their flights. The kit includes a blanket and pillow, plus an amenity kit containing eye shades, a tooth brush and toothpaste. Comfort packs will be available for purchase in the economy class cabin.

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