Contact us
At Jetstar we value our customers’ feedback. If you would like to make a reservation by phone, or have an enquiry regarding an existing reservation, please call Jetstar Telephone Reservations or one of our GSAs on the numbers below.
If you have any feedback relating to our customer services or web site please forward them in writing to the applicable address.
| NEW ZEALAND | |
| Telephone Number | + 0800 800 995 (+61 3 8341 4901) |
| Monday to Sunday | 24 hours (AEST) |
| AUSTRALIA | |
| Telephone Number | 131 538 (039092 6401) |
| Monday to Sunday | 24 hours (AEST) |
| Address | GPO Box 4713 Melbourne 3001 |
| CAMBODIA | |
| Phnom Penh | |
| Telephone Number | + 855 23 220-909 |
| Monday to Saturday | 8.00am to 6.00pm (local time) |
| Siem Reap (Angkor Wat) | |
| Telephone Number | + 855 63 964-388 |
| Monday to Saturday | 8.00am to 6.00pm (local time) |
| HONG KONG | |
| Telephone Number | + 852 2918 1771 |
| Monday to Friday | 9.00am to 6.00pm (local time) |
| Saturday, Sunday and public holidays | 8.00am to 5.00pm (local time) |
| INDONESIA | |
| Telephone Number | + 21 385 2288 |
| Monday to Friday | 8.00am to 6.00pm (local time) |
| Saturday | 8.00am to 1.00pm (local time) |
| Sunday and public holidays | Closed |
| 24 hour assistance | + 001 803 61 691 |
| JAPAN | |
| Call Centre | + 0120 934 787 (toll free) |
| Trade | + 0120 934 788 (toll free) |
| MALAYSIA | |
| Telephone Number | 1800 81 3090 |
| Monday to Sunday | 24 hours |
| MYANMAR | |
| Telephone Number | + 951 252 007 / 252 440 |
| Monday to Friday | 9.30am to 5.30pm (local time) |
| Saturday | 9.30am to 1pm (local time) |
| PHILIPPINES | |
| Telephone Number | + 63 2900 3051 |
| Monday to Friday | 9.00am to 6.00pm (local time) |
| Saturday, Sunday and public holidays | Closed |
| SINGAPORE | |
| Telephone Number | + 800 6161 977 |
| Monday to Friday | 9.00am to 6.00pm (local time) |
| Saturday, Sunday and public holidays | 8.00am to 5.00pm (local time) |
| 24 hour assistance | + 800 6161 977 |
| TAIWAN | |
| Telephone Number | + 886 (2) 8176 2288 |
| Monday to Friday | 9.00am to 6.00pm (local time) |
| Saturday, Sunday and public holidays | 8.00am to 5.00pm (local time) |
| THAILAND | |
| Telephone Number | + 66 2267 5125 |
| Monday to Friday | 8.30am to 5.30pm (local time) |
| Saturday | 8.30am to 12.30pm (local time) |
| 24 hour assistance | + 001 800 61 1 2957 |
| USA | |
| Call Centre | + 1866 397 8170 (24 hours) |
| Trade | + 1866 397 8172 (24 hours) |
| Groups | + 1866 397 8171 (Monday - Friday, 8.00am-6.00pm AEST) |
| VIETNAM | |
| Ho Chi Minh City/Hanoi Telephone Number |
+84 8 9550 550 |
| Monday to Sunday | 24 hours |
| Danang Telephone Number |
+84 512 583 583 |
| Monday to Sunday | 24 hours |
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