This is our website for:

Domestic

To help us arrive at your destination on schedule, you must be checked-in for your flight on time. To make the process as simple and convenient as possible, we now offer a range of check-in options. For domestic flights, check-in before you arrive at the airport by using our web check-in or auto web check-in service, printing your boarding pass and bringing it to the airport. If you’d rather check-in at the airport, use our state-of-the-art kiosks and avoid the queues, or visit one of our Jetstar check-in counters.

Jetstar (JQ) and Jetstar Japan (GK) domestic flights departing from domestic terminals

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Jetstar (JQ) domestic flights departing from international terminals on an A330 and 787** aircraft

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Jetstar (JQ) domestic flights departing from international terminals on an A320 and A321 aircraft

 


Jetstar Pacific (BL) domestic flights

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Once check-in has opened no further changes can be made for passengers who purchased a Starter fare with a Plus Bundle
Find the aircraft type in your Jetstar itinerary or at Manage booking

Please don't be late. We can't wait.

If you do not check in or present at the boarding gate before the closed times you won’t be able to board your flight and you may lose your fare in full. We recommend arriving at the airport early to allow enough time to make your way through the airport, taking into consideration clearing airport security.

Ways to check-in for your flight

Auto web check-in

When you book a domestic Australian, New Zealand or Japan flight at Jetstar.com you’ll have the option of registering for our auto check-in service. If you choose this option your boarding pass will be emailed automatically to the address used to make your booking. Passengers on all domestic flights may also be eligible to receive an SMS Boarding pass, which will be sent to the nominated phone number. Both options will send through your Boarding Pass within 48 hours of your departure.

Remember to print the boarding pass out, or bring the nominated mobile phone with you to the airport. See our Web Check-in page and SMS Boarding Pass page for full details.

Please note Auto Check-in is not available if you or anyone in your booking are booked in an Extra Leg Room / Exit Row Seat or an Up Front Seat that is in an exit row. You must check-in at an airport check-in counter.

Web check-in on jetstar.com

Even if you don’t choose the auto check-in at the time of your booking, you can still check-in online for your domestic Australian, New Zealand or Japan flights between 48 hours to 60 minutes before departure by visiting Jetstar.com.

Once you’ve checked-in, you can either print your boarding pass straight away or have it emailed to you. Passengers on all domestic flights may also be eligible to receive an SMS Boarding pass, which will be sent to the nominated phone number. If you have a return flight in your booking that is within seven days, you can even check-in for that flight at the same time. See our Web Check-in page and SMS Boarding Pass page for full details.

Please note Web Check-in is not available if you or anyone in your booking are booked in an Extra Leg Room / Exit Row Seat or an Up Front Seat that is in an exit row. You must check-in at an airport check-in counter.

Airport kiosk check-in

Jetstar kiosks are a great alternative to counter check-in at the airport. Our state-of-the-art kiosks are located near our check-in desks and allow you to print your own boarding pass and skip the queue!

Please note Kiosk Check-in is not available if you or anyone in your booking are booked in an Extra Leg Room / Exit Row Seat or an Up Front Seat that is in an exit row. You must check-in at an airport check-in counter.

Jetstar kiosks are available at the following domestic airports:

Australia and New Zealand:

  • Auckland
  • Christchurch
  • Queenstown
  • Wellington
  • Melbourne – Tullamarine
  • Melbourne – Avalon
  • Sydney
  • Gold Coast
  • Brisbane
  • Newcastle
  • Hobart
  • Cairns
  • Darwin

SMS boarding pass

For eligible customers, if you book your domestic Australia or New Zealand flight online, you can automatically check-in and have an SMS boarding code delivered to your mobile phone 24 hours before departure.

Once at the airport, just go directly to your departure gate and present your mobile phone with the SMS boarding code open for scanning. A paper boarding pass will be printed, so you can switch off your mobile and board the aircraft. See our SMS boarding pass page for more information.

Airport counter check-in

Of course you can check-in at one of our airport counters, where our friendly Customer Service Staff are ready to assist you.

Checking-in at the airport on time helps us to get your flight away on schedule. It’s worth noting that all passengers, including children and infants travelling with an adult, need to provide current and approved identification. We may ask to view this ID if necessary.

Please note that the following flight bookings require passengers to use the airport check-in counter:

  • bookings that contain 7+ passengers
  • domestic flights that depart from an international terminal
  • bookings requesting specific assistance, including passengers who wish to check-in a wheel chair, mobility aid or who are travelling with a service dog.
  • bookings with an infant travelling

Where to check-in at the airport

All our domestic New Zealand and Japan flights operate from a domestic terminal. Most of our domestic Australian flights also depart from domestic terminals with the exceptions listed below. Check your itinerary for your specific flight details.

Flight Number

Departure Port

Departure Terminal

Arrival Port

Arrival Terminal

JQ3

Melbourne Tullamarine

 International Terminal 2

Sydney

International Terminal 1

JQ30

Melbourne Tullamarine

International Terminal 2

Sydney

International Terminal 1

JQ29

Sydney

International Terminal 1

Melbourne Tullamarine

International Terminal 2

JQ35

Sydney

International Terminal 1

Melbourne Tullamarine

International Terminal 2

JQ19

Sydney

International Terminal 1

Gold Coast

International

JQ57

Cairns

International

Darwin

International

JQ58

Darwin

International

Cairns

International

JQ20

Gold Coast

International

Sydney

International Terminal 1

All passengers travelling on the services above will need to bring photographic ID and adhere to the Cabin Baggage LAG (liquids, aerosols & gels) restrictions. Please see our section below for ID requirements and visit the Australian Government’s Travel Secure Website for information regarding LAG restrictions.

 

Baggage

If you’re travelling with carry-on baggage only, once you’ve checked-in online and printed your boarding pass, just take your boarding pass and go straight to your gate at the airport. Or, if you’ve got baggage to check-in, go straight to one of our ‘Bag Drop’ counters.

If you’re travelling with an infant you can check-in their accessories, including prams and portable cots, for free. Just make sure you come and visit one of our check-in counters before your flight.

Forms of identification

Domestic flights within New Zealand and Australia

All passengers, including children and infants travelling with an adult, will need to provide valid identification.
The following forms of current (not expired) photo identification can be used:

Passports, company issued identification, original or certified copy of a birth certificate or citizenship document, student identification or drivers licenses.

Domestic flights within Australia departing from an International Terminal

If you are 18 years or over, travelling domestically and departing from an international terminal, you’ll need to show photographic ID that includes your full name. The following forms of current (not expired) photo identification can be used:

  • Passport
  • A motor vehicle license issued under a law of the Commonwealth of Australia or an Australian State or Territory
  • An aviation security card issued by the operator of the aircraft or the operator of an airport in Australia
  • A document that identifies you, issued by:

o    The Commonwealth of Australia

o    An Australian State or Territory

o    An authority of the Commonwealth of Australia or an Australian State or Territory

If a child or infant is travelling with their parent or guardian, they just need their name recorded on the back of the parent or guardian’s boarding pass and some form of non-photographic ID (as required for domestic flights).

Domestic flights within Japan

All passengers, including children and infants travelling with an adult, will need to provide valid identification. The following forms of current (not expired) photo identification can be used:

  • Juki-card with Photo (Basic Resident Register Card)
  • A valid passport
  • Driver’s license 
  • Student identification

 

** Some Boeing 787 Dreamliner flights are subject to government and regulatory approval. For more information, please click here.

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