SMS boarding pass

When you use web check-in you may be able to have your boarding pass sent as an SMS to your mobile phone. With the SMS there’s no need to print your boarding pass and you won’t have to visit the airport counter, simply print tags for any checked-baggage, drop them off and head straight to the boarding gate. Remember, checked-baggage must be dropped before check-in closes.

The SMS boarding pass is available to most passengers on a domestic flight within Australia, New Zealand or Japan. SMS boarding pass is available for groups of up to 10 passengers.

How to get your SMS boarding pass

Check in online between 48 hours and 60 minutes before scheduled flight departure and choose to receive an SMS boarding pass.

We’ll send your boarding pass within 48 hours of your scheduled flight departure. If you haven’t got your boarding pass 12 hours before your flight, contact customer service

What does an SMS boarding pass mean for you?

  • There’s no need to print your boarding pass before you arrive at the airport, simply arrive with your mobile phone
  • The SMS boarding pass works on every phone, not just smart phones
  • It’s the fast, simple and convenient way for you to travel

Option 1
Group SMS for all the passengers

We’ll send one SMS boarding pass for the group. Nominate the mobile phone when you book or check in.

Option 2
SMS boarding pass for each passenger

We’ll send an SMS boarding pass for each passenger. If you have a group booking simply give each passenger’s mobile number when you book or check in.

Using your SMS boarding pass at the airport

Once you’ve received your SMS boarding pass, you’re ready to head to the airport.

When you get to the airport, if you have only carry-on baggage, go straight to the boarding gate. As you board, scan your SMS boarding pass in the scanner and print a boarding pass for each passenger.

Make sure that your carry-on baggage complies with our size and weight limits – if it exceeds them, additional charges may apply at the gate.

Bags to check-in/Checked baggage

Travelling with checked-baggage?

  1. Arrive at the airport two hours before your scheduled departure. Check-in and bag drop closes strictly 30 minutes before your scheduled departure
  2. Go to the Jetstar kiosk and scan your SMS boarding pass
  3. When your details appear, select the passengers and bags you want to check in
  4. The kiosk will then print boarding passes and bag tags. Attach the tags and take your bags to the Jetstar bag drop 
  5. Go to the boarding gate
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