Frequently asked questions (FAQs)

What are greenhouse gases?
Most greenhouse gases naturally exist in the earth's atmosphere, helping to keep the planet within a comfortable temperature range. However, by burning fossil fuels such as coal and oil, people have increased the concentration of these gases in the atmosphere.

What is global warming?
Greenhouse gases trap the heat of the sun in the earth's atmosphere. Many prominent scientific groups have concluded that global warming is occurring because of the increase in production of these gases by human activity, and that this is contributing significantly to climate change.

What is carbon offsetting?
Carbon offsetting allows individuals and businesses to account for the amount of greenhouse gas they are responsible for emitting into the atmosphere by either preventing other greenhouse gas from entering the atmosphere or removing an equivalent volume of greenhouse gas from the atmosphere. Typically offsetting is achieved by contributing to projects that prevent greenhouse gas production or remove greenhouse gas from the atmosphere. Carbon offsetting projects can include tree planting, energy efficiency measures and renewable energy projects.

Is carbon offsetting a compulsory tax on my flight?
No. Carbon offsetting your flight with Jetstar is an entirely voluntary contribution.

Can I contribute more towards offsetting than what has been calculated?
Not at this stage. Currently you can only pay to offset the particular flight you are booked on.

Can I offset some flights in my booking but not others?
No. If you choose to offset your flights in a multiple sector booking, you must offset all of the individual flight sectors booked in that transaction.

Can I get a receipt for my contribution?
Yes, when you purchase a carbon offset, your flight itinerary will include a receipt for the carbon offset component of your flights(s).

Is there a credit card transaction fee associated with my contribution?
No. Because the purchase of carbon offsets takes place within the flight booking process, there are no additional transaction fees associated with offsetting your emissions with Jetstar.