For most bookings, you can check in online - it's easy, fast and free.
There are some exceptions to online check-in. If the following applies to your booking, you’ll need to check in at the airport:
- You’re travelling with an infant
- You're travelling from the US
- You're travelling on a Jetstar Pacific Airlines (BL) flight
- You made your booking through Jetstar Group bookings
- You need assistance (eg, wheelchairs, extra seats, visual or hearing impairments, service dogs, children travelling alone)
- Your booking has an outstanding balance
You’ll need your booking reference number to check in online – you’ll find it on your itinerary or at Manage booking - and your passport if you’re flying internationally. There are different options for getting your boarding pass.
Online check-in for domestic flights
You can check in online from two days before your flight, to up to two hours before your flight.
If you don’t have checked baggage, you can check in online and go straight to the boarding gate.
If you have checked baggage, drop your bags at the Jetstar bag drop no later than 30 minutes before scheduled departure.
If you’re flying domestically from an international terminal , you can check in online but you’ll need to visit the check-in counter to present identification - please check your itinerary to see which airport and terminal your flight will depart from. You will need to be at the airport earlier if your flight departs from an international terminal.
Remember, even if you have checked in online you must drop your bags and be at the boarding gate on time. If you’re not at the boarding gate on time, you won’t be able to board the flight and you may lose your fare in full. Please see: When to get to the airport for domestic flights?
Online check-in for international flights
In most cases you’ll still need to visit the check-in counter at the airport to present identification.
On our Straight to Gate flights (selected 3K-coded international flights within Asia), if you don’t have any visa or other entry requirements you may be able to check in online and go straight to the boarding gate.
You can check in online for international flights between two days and up to three hours before your flight.
Remember, even if you have checked in online you must still drop your bags and be at the boarding gate on time. If you don't check in or get to the boarding gate when it closes, you won’t be able to board your flight and you may lose your fare in full. Please see: When to get to the airport for international flights?