International

Check in for your international flight at the airport. Departure terminals and check in times vary so it’s important to know where and when you should be at the airport. You must travel with identification and may need to prepare other travel documents too.

International flights within Asia have different check in rules to other international flights, see Intra-Asia check in

Jetstar (JQ) international flights on an A330 and 787** aircraft

jq-int

Jetstar (JQ) international flights on an A320 and A321 aircraft

 

Jetstar Asia (3K), Jetstar Pacific (BL) international flight

 

Once check-in has opened no further changes can be made for passengers who purchased a Starter fare with a Plus Bundle.
Find your aircraft type on your flight itinerary, pre-departure email or at manage booking

Please don't be late. We can't wait.

Check in and be at the boarding gate within the required times or you won’t be able to board the flight and may lose your fare in full. Passing through airport security may take time, it is your responsibility to get to the boarding gate when required.

Travel documentation

All passengers on international flights, including children and infants, need to show their passport at check-in. It is your responsibility to make sure you have all documents necessary to travel.

For some international journeys you’ll need to arrange more documentation such as visas, proof of onward journey or contact details. Your passport may also have a required validity period.

Understand what documents you’ll need: Passports and visas

Airport counter check-in

Checking-in at the airport on time helps get your flight away on schedule. Different aircraft have different check in times, find your aircraft type on your itinerary, pre-departure email or at manage booking.

If you have a flight leaving from an international terminal you may only check-in at the airport counter.

Jetstar Asia (3K), Jetstar Pacific (BL) operated by an A320/A321 aircraft

Check in opens two hours before your scheduled departure time. Check in closes strictly 45 minutes before the scheduled departure time. Once you’ve checked-in, be at the boarding gate at least 40 minutes before the scheduled departure time.

Jetstar (JQ) flight operated by an A320/A321 aircraft

Check in opens three hours before your scheduled departure time. Check in closes strictly 45 minutes before the scheduled departure time. Once you’ve checked-in, be at the boarding gate at least 40 minutes before the scheduled departure time. For Jetstar (JQ) flights the boarding gates close 15 minutes prior to departure.

Jetstar (JQ) flight operated by an A330/787** aircraft

Check in opens three hours before your scheduled departure time. Check in closes strictly 60 minutes before the scheduled departure time. Once checked in please be at the boarding gate at least 40 minutes before the scheduled departure time. For Jetstar (JQ) flights the boarding gates close 15 minutes prior to departure.

Where to check-in for international flights

Use the airport counter to check in for all international flights.

All Jetstar international flights depart from international terminals apart from the following exceptions:

Flight Number

Departure Port

Departure Terminal

Via/
Stop over

Arrival Port

Arrival Terminal

JQ61

Melbourne - Tullamarine

Domestic Terminal 1

Darwin

Singapore

International

JQ81

Brisbane

Domestic

Darwin

Denpasar (Bali)

International

 

Travelling to the US

If you’re travelling to the US, there are specific requirements that apply. These include providing details for the Secure Flight Program and could also include applying for authorisation to travel under the Visa Waiver Program.

See travelling to the United States for more information on these requirements and to read about the US Department of Transportation ruling on Non-discrimination on the basis of disability in air travel.

Increased security measure for all flights to the USA

The United States Department of Transport Security Administration has increased security measures for flights entering the United States. If you’re travelling to the US details of these increased measures will be provided when you check-in, as well as during your flight.

** Some Boeing 787 Dreamliner flights are subject to government and regulatory approval. For more information, please click here.

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