Jetstar (JQ) international flights on an A330 and 787** aircraft
Jetstar (JQ) international flights on an A320 and A321 aircraft
Jetstar Asia/Valuair (3K/VF) international flights
Once check-in has opened no further changes can be made for passengers who purchased a Starter fare with a Plus Bundle
Please refer to your flight itinerary, pre-departure email or Jetstar.com for confirmation of the operating aircraft type
Please don’t be late. We can’t wait.
Unfortunately, if you do not check-in or present at the boarding gate before the closed times you won’t be able to board your flight and you may lose your fare in full. We recommend arriving at the airport early to allow enough time to make your way through the airport, taking into consideration clearing airport security.
All passengers travelling on flights within Asia operated by Jetstar Asia (3K), Valuair (VF) and Jetstar (JQ) must present their passport (with required validity period) for verification at the airport. Verification will be completed at either the Jetstar check-in counter or the Jetstar document check desk. For eligible straight to gate passenger’s passport verification checks will be completed at the boarding gate. Remember that you must carry appropriate travel documentation and entry permits such as visas at all times. Some countries may require proof of onward or return travel. All children and infants travelling with an adult require their own passport, or should be registered in either of their parent’s passports.
Airport counter check-in
Checking-in at the airport on time, helps us to get your flight away on schedule. Please refer to your flight itinerary, pre-departure email or Jetstar.com for confirmation of the operating aircraft type.
Jetstar Asia (3K) and Valuair (VF) operated by an A320/A321 aircraft
Check-in opens two hours before your scheduled departure time. Check in closes strictly 45 minutes before the scheduled departure time. Once checked in please be at the boarding gate at least 40 minutes before the scheduled departure time.
Jetstar (JQ) flight operated by an A320/A321 aircraft
Check-in opens three hours before your scheduled departure time. Check in closes strictly 45 minutes before the scheduled departure time. Once checked in please be at the boarding gate at least 40 minutes before the scheduled departure time. For Jetstar (JQ) flights the boarding gates close 15 minutes prior to departure.
Jetstar (JQ) flight operated by an A330/787 aircraft
Check-in opens three hours before your scheduled departure time. Check in closes strictly 60 minutes before the scheduled departure time. Once checked in please be at the boarding gate at least 40 minutes before the scheduled departure time. For Jetstar (JQ) flights the boarding gates close 15 minutes prior to departure.
Jetstar Asia (3K/VF) Straight To Gate
Straight to Gate allows passengers travelling on selected Jetstar Asia (3K/VF) flights to check-in online via our web check in at jetstar.com from the comfort of the home or office and proceed to the boarding gate on arrival at the airport. This is available for passengers travelling with carry on baggage only and without visa or other entry requirements. You can choose your own seat and simply download and print your Straight to Gate boarding pass and proceed directly to Immigration for a faster experience through the airport.
Passengers with visa / other entry requirements and carry-on baggage only
Passengers travelling with carry-on baggage only, who require a visa or other entry documentation, may use the online web check-in service however will be required to proceed to the Jetstar document check desk in the check-in hall for a quick document and visa verification check. Please note that the document check must be completed by the flight check-in deadline.
Passengers with checked-baggage
Passengers travelling with checked-baggage may use the online web check-in service. Please proceed to the Jetstar bag drop desks in the check-in hall for quick and easy baggage processing. Please note that bag drop must be completed by the flight check-in deadline.
Straight to Gate available for:
- Selected Jetstar Asia (3K/VF) flights, available between 48 hours and 120 minutes before your flight’s scheduled departure
- Individuals, or group bookings with 7 passengers or less
- Passengers with carry-on baggage only
- Passengers with no visa or other entry requirements (e.g. proof of return or onward travel)
Straight to gate is available on the following Jetstar Asia / Valuair flights with a 3K or VF flight code departing Singapore:
- Singapore-Kuala Lumpur
- Singapore-Hong Kong
- Singapore-Siem Reap
- Singapore-Ho Chi Minh City
- Singapore-Phnom Penh
New routes will be made available throughout November so please come back and check this page for new information. Please note that Straight to Gate is not yet available for inbound flights to Singapore.
Straight to Gate is not available for:
- Passengers with visa requirements
- Passengers with checked-baggage
- Bookings that include infants or special service requests (such as passengers requesting wheelchair assistance, extra seats and visual or hearing impairments)
- Staff travel bookings
- Bookings with an outstanding amount owing
- All Jetstar Asia/Valuair (3K/VF) flights not disclosed above
- All Jetstar Airways (JQ) international flights
** Some Boeing 787 Dreamliner flights are subject to government and regulatory approval. For more information, please click here.