For passengers travelling to and from Surabaya
Last Updated: 14/02/2014 2:48 PM
Due to the volcanic ash from the eruption of Mount Kelud in Java, the Surabaya International Airport has been closed. As a result, Valuair VF247 and Valuair VF248 on 14 February 2014 between Singapore and Surabaya have been cancelled.
Jetstar will contact all affected passengers with alternative options.
For travel to and from Medan
Last Updated: 23/01/2014 6:23 PM
Due to the volcanic activity at Mount Sinabung in Indonesia, customers flying between Singapore and Medan may be advised of changes to their travel either by email or SMS prior to departure.
Please update your contact details on the website so we can ensure we are in touch with you if necessary.