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Price Beat Guarantee

At Jetstar, we’re offering you all day, every day low and competitive fares.

That’s why if you find another airline that is lower than the lowest available comparable Jetstar fare on Jetstar.com, you can call us and we’ll beat that fare by 10%.

Call Centre

SINGAPORE 800 852 9508

For other countries please visit our contact us page

Flights

What qualifies

What does not qualify

One-way, single sector direct flights

Flights where prices are only available if booked as a return journey, or flights that involve travel via an intermediate point (for example, Singapore to Osaka via Taipei)

Fares on the exact same route, departing and arriving at the exact same airports



Fares that use different airports to serve the same city. For example, if the other airline’s fare is to Tokyo (Haneda), it cannot be compared with a Jetstar fare to Tokyo (Narita)

Jetstar Starter fares (without a bundle) can be used to make comparisons. See our Comparable Fare table for rules for baggage allowances



Comparing fares other than as set out in the Comparable Fare table.


Jetstar Starter fare with a Plus or Max Bundle, or any Jetstar Business fare are not covered by the Price Beat Guarantee

Fares departing at a Comparable Time

Fares that don’t depart at a Comparable Time

The other airline’s fare must be published online and available to all members of the public without restriction

Fares quoted as part of a frequent flyer program, at membership rates or on the basis of being a member of a particular group or website (closed user group) are not eligible

Comparable Jetstar fares that depart in 72 hours or more

Comparable Jetstar fares that depart in less than 72 hours

Claims made by calling Jetstar before booking

Any claim made after booking

Both fares must be able to be verified by a Jetstar representative as being available when you call to book - you will need to let us know the website where you found the other fare

Fares that can’t be verified by Jetstar representatives as being available when you call to book

Jetstar fares that are operated by:

  • Jetstar Airways Pty Limited;
  • Jetstar Asia Airways Pte Ltd;
  • Valuair Limited;
  • Jetstar Japan Co Ltd; or
  • Jetstar Pacific Airlines Joint Stock Aviation Company,

and have a flight number beginning with JQ, 3K, VF, GK or BL. The companies above are collectively referred to as the “Jetstar Group”

The other airline’s fare cannot be a codeshare flight operated by a Jetstar Group airline, for example, a Qantas codeshare flight (that is a flight with a “QF” flight number) operated by a Jetstar Group airline

The total price of each fare being compared must include all applicable carrier charges, fees and taxes, but exclude any applicable Booking and Service Fee or equivalent




Comparing fares without including all applicable  fees, taxes and carrier charges,


Comparing fares that include any applicable Booking and Service Fee or equivalent

The other airline’s fare must be quoted and payable in the same currency as the Jetstar fare on Jetstar.com without the use of a currency calculator or converter (you must be able to complete the transaction in the currency quoted on both sites, which must be the same)

Fares which cannot be paid for in the same currency as quoted on jetstar.com

The website on which you find the fare must be in a permitted language - see language requirements below

Websites in a language other than a permitted language

 

 

Free fares (taking into account all applicable fees, taxes and carrier charges) offered by another airline

Comparable Fares, checked baggage allowances and optional extras

Other Airline’s Fare

 

Jetstar’s Comparable Fare

  • No checked baggage allowance (that is, the other airline’s fare allows you to choose your baggage allowance as an optional extra)
  • Included checked baggage allowance is less than 20kg
 
  • Jetstar Starter fare without a checked baggage allowance
  • Included checked baggage allowance is 20kg or more
 
  • Jetstar Starter fare with a 20kg checked baggage allowance

If the applicable comparable Jetstar fare is a Jetstar Starter fare without a checked baggage allowance, then you may then choose to add 15kg – 40kg checked baggage allowance at our usual rates.

If the applicable comparable Jetstar fare is a Jetstar Starter fare with a 20kg checked baggage allowance, you cannot remove or choose less than 20kg checked baggage.  However, you may choose to increase your checked baggage allowance, up to 40kg, at our usual rates.

No discount will apply if you choose an additional checked baggage allowance, or to add any other optional items, such as pre-purchased meals or entertainment.

Jetstar Starter fares with a Plus or Max bundles and Jetstar Business fares are not eligible for the Price Beat Guarantee. If the other airline’s fare is unclear the comparison cannot be used in this promotion.


 

Comparable Time

Within 1 hour of the Jetstar fare for…

The same day as the Jetstar fare for…

Domestic (internal) flights wholly within Australia, New Zealand, Japan or Vietnam

International flights to or from Australia or New Zealand (excluding flights between Australia and New Zealand)

Flights between Australia and New Zealand

Direct flights between Singapore and Beijing

Intra-Asia flights, that is international flights between Asian countries, other than those listed in the next column

Direct flights between Singapore and Osaka

 

Holiday Packages

Price Beat Gurantee claims on Holiday Packages only apply to one way or return direct flights operated by Jetstar Airways Pty Ltd.

If you find the same or comparable available package (same or comparable flight plus the same of any of hotel, car or activity) on any another internet site that is lower than the lowest available Jetstar package and you book the package through our call centre, we will beat the price on the other site by 10%, provided we can verify the lower package price when you call to book. A "package" means at least one Jetstar (JQ) flight plus at least one of accommodation, car hire or activity component that is booked into the same booking reference as your flights.

Holiday packages that qualify

  • This offer applies to one way or return direct flights operated by Jetstar Airways Pty Limited with flight numbers beginning with JQ which are booked in the same transaction with at least one of the following: an accommodation booking, car hire and/or land activities. It does not apply to QF codeshare flights operated by Jetstar or if accommodation, car hire and/or activities can only booked separately (ie with a different booking reference). It does not apply to Jetstar Asia (3K), Valuair (VF), Jetstar Japan (GK) or Jetstar Pacific (BL) flights.
  • Same or comparable flight time and fare - The applicable flight in the competitor’s holiday package must be on the same Jetstar flight or flights, or on another airline for a Comparable Time and Comparable Fare (see under the Flights heading).
  • Other component - The non-flight components of the package:
    • The car hire rate (if included in the package) must be for the same car hire company, same car type, same car hire duration, same dates of car hire rental.
    • The accommodation (if included in the package) must be for the same hotel, the same room type, the same duration of stay, the same check in and check out dates, the same number of passengers staying in the room with the same inclusion/s.
    • The activity (if included in the package) must be for the same activity supplier, for the same number of passengers, for the same dates of travel with the same inclusion/s.

Availability - If you are comparing a package which includes another airline’s flights, the comparable Jetstar flight or flights must also be available at the same time. If the lower package includes fares comparable to Starter fare, you will only be able to purchase a Starter fare (carry-on baggage only) under this promotion.

Language & currency of website with lower airfare or holiday package

  • So we can verify the price, the other airline’s lower fare or competitor’s holiday package must be available when you call the Jetstar call centre (numbers above), of the same currency and available through a website available:
    • in the English language;
    • in the case of a comparison for domestic flights within Japan and international flights to or from Japan, in the English or Japanese language or;
    • in the case of a comparison against a Jetstar Pacific (BL) flight, in English or Vietnamese language.

Terms and conditions for both flights and Holiday Packages

  • You must notify Jetstar of the details of the lower fare or holiday package, including the address of the website where you found it, when you call to purchase your Jetstar fare or Jetstar holiday package.
  • Once our reservations agent has verified the other airline’s flight or competitor’s holiday package is lower, we will either;
    • make available for purchase the applicable comparable Jetstar fare or Jetstar holiday package at a price 10% below the other airline’s fare or competitor’s holiday package price.
    • if you call us from Japan, we’ll give you a voucher for the difference between the Jetstar fare and the price 10% below the other airline’s fare. You then have the choice of using the voucher straight away towards your booking when making your claim, or using it at a later date. If you choose to accept the voucher for use at a later date, it will be subject to the Jetstar Voucher terms and conditions.
  • You must pay at the time of making the claim – we will not put bookings on hold for later payment.
  • Starter Fares with Plus Bundle, Starter Fares with Max Bundle, Business Fares and Business Max fares are excluded from this promotion.
  • The promotion can only be used when identifying a lower online fare or holiday package prior to booking. Claims cannot be made after a booking has taken place.
  • For the purpose of verifying the difference in price, we will take into account all applicable carrier charges, fees, and taxes, but exclude the Booking and Service fee or any equivalent. We will not charge the telephone booking fee or Booking and Service Fee for fares or holiday packages purchased under this offer.
  • Please allow up to 72 hours for Jetstar to email you your itinerary. You cannot book a fare for travel within 72 hours of booking under this promotion.
  • This offer does not apply for comparisons to frequent flyer program pricing or membership based pricing.
  • Free fares on other airlines (taking into account all applicable carrier charges, fees and taxes) are excluded from this promotion.
  • You may purchase up to a maximum of 10 Jetstar fares or a holiday package for up to 10 passengers when making a claim under this promotion, provided that you can demonstrate that the number of fares or holiday packages you claim from Jetstar are available at the applicable lower fare or holiday package.
  • Price Beat Guarantee promotion bookings need to be made before 11:59pm (SGT) 31 May 2014. Jetstar may make updates and changes to these terms and conditions at any time.
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