Online check-in for domestic flights 

Online check-in for international flights 

For most bookings, you can check in online - it's easy, fast and free.

There are some exceptions to online check-in. If any of the following apply to your booking, you’ll need to check in at the airport:

  • You’re travelling with an infant
  • You're travelling to or from the US
  • You made your booking through Jetstar Group bookings
  • You need specific assistance (eg wheelchairs, extra seats, visual or hearing impairments or service dogs)
  • Your booking has an outstanding balance

To check in online, simply go to Manage booking with your booking reference number (which you’ll find on your itinerary) - plus your passport details if you’re flying international.

There are different options for getting your boarding pass.

Online check-in for domestic flights

For domestic flights in Australia and New Zealand, if you’ve purchased a seat, online check in opens 28 days before your flight and closes one hour before your flight departs.

If you haven’t purchased a seat on a domestic flight in Australia or New Zealand, online check in opens two days before your flight and closes one hour before your flight departs.

For domestic flights on Jetstar Japan (GK) and Jetstar Pacific (BL) online check in opens two days before your flight, and closes one hour before your flight departs

If you don’t have checked baggage, you can check in online, get your boarding pass and go straight to the boarding gate.

If you do have checked baggage, please drop your bags at the Jetstar bag drop before check-in closes.

If you’re flying domestic from an international terminal, you can check in online but you’ll need to visit the check-in counter to present identification and collect your boarding pass before check-in closes. Please check your itinerary to see which airport and terminal your flight will depart from. You'll need to be at the airport earlier if your flight departs from an international terminal.

Remember, even if you've checked in online you must drop your bags and be at the boarding gate on time. If you’re not at the boarding gate on time, you won’t be able to board your flight and you may lose your fare in full. 

Please see: When to get to the airport for domestic flights?

Online check-in for international flights

Online check-in is not available for international flights to or from Australia and New Zealand, on Jetstar Japan (GK) flights to and from Taipei and Manila and Jetstar Pacific (BL). For these flights, you’ll have to check in at the airport and present identification to collect your boarding pass before check-in closes.

On our Straight to Gate international flights (selected Jetstar Asia (3K) and Jetstar Japan (GK)* international flights within Asia), if you don’t have any visa or other entry requirements you may be able to check in online and go straight to the boarding gate.

See Straight to Gate international flights for details and requirements.

If online check-in is available for your international flight, check-in opens two days before your flight and closes two hours before your flight departs. 

Even if you've checked in online you must still drop your bags and be at the boarding gate on time. If you don't check in or get to the boarding gate when it closes, you won’t be able to board your flight and you may lose your fare in full. See: When to get to the airport for international flights?

* Not available for Jetstar Japan (GK) flights to and from Taipei and Manila.