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In-flight health

As your health and wellbeing are always our highest priority, if we’re not completely confident that it is safe for you to fly, we may not let you board the aircraft.

Before you make a reservation please tell us if you suffer from any illness, disease or other condition, which could make it unsafe for you or other passengers if you fly.

Medical clearance

Generally, most medical conditions shouldn’t stop you from flying, but for certain conditions or incapacities we will need you to obtain a medical clearance before your booking can be confirmed.

We recommend that you first read the Medical Clearance Guidelines to see if your condition is likely to prevent travel or require a clearance, and also how to obtain that clearance.

  • For flights operated by Jetstar (JQ) refer to the Jetstar Medical Clearance Form.
  • For flights operated by Jetstar Asia (3K) or Valuair (VF) refer to the Jetstar Asia/Valuair Medical Clearance Form.
  • For flights operated by Jetstar Japan (GK), refer to the Jetstar Japan Medical Clearance Form.
  • Please note: Passengers who require medical clearance will not be permitted to travel on Jetstar Pacific (BL) flights

    Acute allergy sufferers

    Unfortunately Jetstar cannot guarantee an allergy free environment on board our aircraft. In particular, we are unable to provide peanut-free flights, as it’s impossible to prevent other customers from bringing their own peanuts or peanut snacks onto the aircraft.

    Jetstar Cabin Crew are not trained to administer adrenalin or any other medication. Please pack the medical supplies you need for your journey in your carry-on baggage.

    Contagious and communicable diseases

    If you have a contagious or transmittable disease, we can’t let you travel with us until there is no longer a risk to other passengers.

    Deep vein thrombosis (DVT)

    Some studies have found that lack of movement over time could contribute to blood clots forming in the legs (DVT - Deep Vein Thrombosis). If you feel you could be at risk from DVT or other health problems, see your doctor before you travel.

    Medical supplies in carry-on baggage for the journey

    If you’re carrying hypodermic needles you’ll need to declare them at the airport screening point and, where possible, produce documentation or identification to confirm your medical condition. Medication should have a professionally printed identification label, or a manufacturer’s name or pharmaceutical label affixed.

    Pregnancy

    If you are pregnant and intend to fly we recommend that you discuss your travel plans with your doctor before you fly – particularly during the later stages of pregnancy.

    We do not represent that travel is safe for you at any particular point during your pregnancy. You must seek advice from your own medical practitioner. The periods referred to below are only our minimum requirements.

    Some countries place limitations on the entry of non-national pregnant passengers. Check with the relevant embassy or consulate before you travel to confirm any further limitations.

    What medical documentation is required if I am pregnant?

    If you have an uncomplicated pregnancy and are travelling in your first 28 weeks of pregnancy on a Jetstar flight you do not need to carry any medical documentation with you.

    Mandatory requirements after 28 weeks of pregnancy

    If you are more than 28 weeks pregnant, you must carry a certificate or letter from a registered doctor or registered midwife, dated no more than 10 days prior to travel confirming:

    • the estimated date of delivery;
    • whether it is a single or multiple pregnancy;
    • that there are no complications with the pregnancy

    The certificate or letter must be available on request and be carried with you at the airport and during the flight in your cabin baggage.

    What if I have complications with my pregnancy?

    Medical clearance is required if your pregnancy is not routine or has complications. Please click here to access the travel clearance form.

    Permitted Travel:
    Flights of less than 4 hours duration

    • Single pregnancy – can travel up to the end of the 40th week of pregnancy
    • Multiple pregnancy – can travel up to the end of the 36th week of pregnancy

    Flights of 4 or more hours duration

    • Single pregnancy – can travel up to the end of the 36th week of pregnancy
    • Multiple pregnancy – can travel up to the end of the 32nd week of pregnancy

    A Special Note for Jetstar Pacific Passengers

    Passengers seeking to travel on Jetstar Pacific (BL) flights who are 36 weeks pregnant or above will be refused carriage.

    After Delivery

    Medical clearance is required if you are travelling up to 7 days after your delivery date. Infants cannot travel for at least 48 hours after delivery and require medical clearance to travel between 3 and 7 days after delivery.

    Seating

    Passengers who are more than 28 weeks pregnant are not permitted to sit in an exit row seat onboard any Jetstar aircraft. Generally a person in their third trimester of pregnancy (that is, after 28 weeks) is not able to reach, open, lift and throw out the 15kg exit door in an emergency, particularly without risking injury to the foetus and/or passenger.

    Travel oxygen

    If you need additional travel oxygen on your Jetstar flight, please be aware of the following requirements.

    *If you need to confirm the aircraft type for your flight or if you change your flight details, it’s very important that you contact Jetstar Reservations before you travel.

    All passengers requiring the use of Travel Oxygen must complete a Jetstar Travel Clearance Form at least five business days before travel.

    If you’re travelling on an A320 or A321 aircraft (selected Domestic Australian, Domestic New Zealand, Trans-Tasman flights and Short Haul international flights) operated by Jetstar or Jetstar Asia/Valuair:

    • Jetstar does not provide ’travel’ oxygen - it must be supplied by you.
    • Jetstar can only accept oxygen cylinders supplied by BOC, Air Liquide or Supagas. To contact BOC please call 1800 050 999. To contact Air Liquide please call 1300 360 202. To contact Supagas please call 13 77 72.
    • A ’C’ size cylinder is the maximum size permitted. Multiple cylinders may however be carried. If additional seats are required to carry the oxygen cylinders for your travel, you will need to purchase these seats.
    • All other equipment must be supplied by you (e.g. oxygen, regulator, mask or nasal cannula).
    • Jetstar also accepts the following Portable Oxygen Concentrator makes for carriage:
      • AirSep LifeStyle
      • AirSep FreeStyle
      • SeQual Eclipse
      • Respironics EverGo
      • Inogen One
    • For use in Portable Oxygen Concentrators, High Strength Lithium Ion Batteries with a Watt-hour of between 100Wh and not exceeding 160Wh are limited to two batteries in carry-on baggage and require Dangerous Goods approval. Batteries exceeding 160wh are not permitted on board.
    • You, or your carer, are responsible for the onboard control of the oxygen.
    • A Doctors’ Medical Certificate will be required by the medical gas supplier.
    • This Certificate must include details of your required oxygen flow rate. The Certificate must also state whether you are capable of using the oxygen un-aided (or not).
    • A completed Jetstar Travel Clearance Form will be required at check-in.
    • You are responsible for ensuring you have sufficient oxygen available (including reserves) for the duration of your journey and any onward travel, taking into consideration the possibility of delays (including a diversion).
    • You will be responsible for the return of all equipment to BOC or Air Liquide.
    • You must comply with the Jetstar Independent Traveller requirement.
    • If you are connecting to or from a flight operated by another carrier (other than Jetstar, Jetstar Asia and Valuair), you must contact the other carrier to organise travel clearance.

    If you are travelling on a flight operated by Jetstar Japan (GK), please call the Jetstar Japan Contact Centre to make your booking and discuss Travel Clearance.

    If you are travelling on an A330 aircraft (long haul international flight):

    You cannot supply your own travel oxygen unless it is a Portable Oxygen Concentrator. Oxygen cylinders must be supplied by Jetstar (through Qantas Special Handling) for in-flight use only and a fee will apply. To organise this, your Doctor must complete the Jetstar Travel Clearance Form and return it to us for pre-approval 5 business days before your flight.

    • If additional seats are required to carry the oxygen cylinders supplied for your travel, you will need to purchase these seats.
    • Jetstar also accepts the following Portable Oxygen Concentrator makes for carriage:
      • AirSep LifeStyle
      • AirSep FreeStyle
      • SeQual Eclipse
      • Respironics EverGo
      • Inogen One
    • For use in Portable Oxygen Concentrators, High Strength Lithium Ion Batteries with a Watt-hour of between 100Wh and not exceeding 160Wh are limited to two batteries in carry-on baggage and require Dangerous Goods approval. Batteries exceeding 160wh are not permitted onboard.
    • The completed Medical Clearance Form must also be presented at check in.
    • You, or your carer, are responsible for the onboard management of the oxygen.
    • You must comply with the Jetstar Independent Traveller requirement.
    • If you are connecting to or from a flight operated by another carrier (other than Jetstar, Jetstar Asia and Valuair), you must contact the other carrier to organise travel clearance.
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