|
Fare Rules
|
JetSaver and
JetSaver Light~
|
JetPlus
(selected Long Haul Flights only**)
|
JetFlex
|
International StarClass
& Promotional StarClass**
|
|
Cancellations
|
Non-refundable. Loss of fare.
|
Non-refundable. Loss of fare.
|
No refund if you have upgraded to a JetFlex fare from another fare or if requested after the day of original scheduled departure.
JetFlex fares (including when booked as a Qantas & Jetstar Any Seat Award) are otherwise refundable up to day of departure (including after flight has departed). A refund fee is applicable per passenger, per booking. See below for current fees.
|
StarClass Promotional fares are non-refundable. No refund if you have upgraded to a StarClass Full fare from a StarClass Promotional fare or another fare or if requested after the day of original scheduled departure.
StarClass fares (including when booked as a Qantas & Jetstar Any Seat Award) are otherwise refundable up to day of departure (including after flight has departed). A refund fee is applicable per passenger, per booking. See below for current fees.
|
|
Failure to check in on time
|
Non-refundable. Loss of fare.
|
Non-refundable. Loss of fare.
|
If you wish to cancel your fare, see the information in ‘Cancellations’ above for refund rules.
If you do not wish to cancel your fare, some changes are permitted. Changes must be completed by the end of the day you were originally scheduled to depart (including after the flight has departed)##. See below for flight origin and destination changes, flight date or time changes and passenger name changes.
|
If you wish to cancel your fare, see the information in ‘Cancellations’ above for refund rules.
If you do not wish to cancel your fare, some changes are permitted. Changes must be completed by the end of the day you were originally scheduled to depart (including after the flight has departed)##. See below for flight origin and destination changes, flight date or time changes and passenger name changes.
|
|
Flight Origin or Destination Changes
|
Not permitted.
|
Not permitted.
|
Changes permitted up to the end of the day you were originally scheduled to depart (including after flight has departed) ##. No change fees apply. You must pay any fare difference to rebook*~~. Change permitted through Jetstar Telephone Reservations, GSA or at the Airport. Not permitted on jetstar.com.
|
Changes permitted up to the end of the day you were originally scheduled to depart (including after flight has departed) ##. No change fees apply. You must pay any fare difference to rebook*~~. Change permitted through Jetstar Telephone Reservations, GSA or at the Airport. Not permitted on jetstar.com.
|
|
Flight Date or Time Change through jetstar.com #
|
Changes permitted up to 24 hours prior to departure. A change fee plus any fare difference to re-book*~~ is applicable per passenger, per flight change. See below for current fees.
|
Changes permitted up to 24 hours prior to departure. Fare difference is applicable to re-book*~~ and is applicable per passenger, per flight change.
|
Changes permitted until flight closes for check-in (see below). No change fees apply. You must pay any fare difference to rebook*~~
|
Changes permitted until flight closes for check-in (see below). No change fees apply. You must pay any fare difference to rebook*~~
|
|
Flight Date or Time Change via Telephone Reservations, GDS, GSA or at Airports
|
Changes permitted up to 24 hours prior to departure. A change fee plus any fare difference to re-book*~~ is applicable per passenger, per flight change. See below for current fees.
|
Changes permitted up to 24 hours prior to departure. Fare difference is applicable to re-book*~~ and is applicable per passenger, per flight change.
|
Changes permitted up to day of departure (including after flight has departed) ##. No change fees apply. You must pay any fare difference to rebook*~~.
|
Changes permitted up to day of departure (including after flight has departed) ##. No change fees apply. You must pay any fare difference to rebook*~~.
|
|
Passenger name change
|
Except as stated below, changes permitted up to 24 hours prior to departure. A change fee plus any fare difference to re-book*~~ is applicable per passenger, per flight change.
Change permitted through Jetstar Telephone Reservations, GSA or at the Airport. Not available on jetstar.com. See below for current fees.
Name changes must be made per passenger, per booking and cannot be made per inbound or outbound flight only.
Name changes are not permitted on Qantas & Jetstar Any Seat Award bookings.
|
Except as stated below, changes permitted up to 24 hours prior to departure. Fare difference is applicable to re-book*~~ and is applicable per passenger, per flight change. Change permitted through Jetstar Telephone Reservations, GSA or at the Airport. Not available on jetstar.com. See below for current fees. Name changes must be made per passenger, per booking and cannot be made per inbound or outbound flight only.
|
Except as stated below, changes permitted up to the end of the day you were originally scheduled to depart (including after flight has departed) ##. No change fees or fare difference applies except for name changes performed on Jetstar Pacific (BL) flights during peak periods where an offline/telephone change fee is applicable, per passenger, per segment. Peak periods for Jetstar Pacific (BL) domestic Vietnam flights for the year 2011 are: 18 Jan 2011 – 20 Feb 2011 and 01 Jun 2011 – 15 Aug 2011
Change permitted through Jetstar Telephone Reservations, GSA or at the Airport. Not permitted on jetstar.com.
Name changes must be made per passenger, per booking and cannot be made per inbound or outbound flight only.
Name changes are not permitted on Qantas & Jetstar Any Seat Award bookings.
|
Except as stated below, changes permitted up to the end of the day you were originally scheduled to depart (including after flight has departed) ##. No change fees or fare difference applies.
Change permitted through Jetstar Telephone Reservations, GSA or at the Airport. Not permitted on jetstar.com.
Name changes must be made per passenger, per booking and cannot be made per inbound or outbound flight only.
Name changes are not permitted on Qantas & Jetstar Any Seat Award bookings.
|
|
Qantas Frequent Flyer Points & Status Credit ^
|
Points and Status Credits are not earned.
|
Points and Status Credits are not earned.
|
Points and Status Credits may be earned.
Points and Status Credits are not earned for Jetstar Pacific (BL) flights.
Points are earned at the Qantas Economy rate (1 point per mile).
|
Points and Status Credits may be earned.
Points are earned at the Qantas Business rate (1.25 points per mile).
|
|
Qantas & Jetstar Any Seat Awards Booking Conditions (these conditions are applicable in addition to the standard Jetstar fares rules/conditions)
|
Any fees or additional payments associated with Any Seat Awards or permitted changes to Any Seat Award bookings (including the addition of ancillary products after your booking is complete), must be paid with money as specified in these Fare Rules; they cannot be paid with Frequent Flyer Points. If you make a change to your booking, Jetstar will calculate the monetary charge applicable in addition to Points or Points Plus Pay already used. For the purposes of calculating any such payments, the original fare (as referred to in the Fare Rules) of the Any Seat Award will be calculated as the remaining money value of the unused booking determined by Jetstar in accordance with the Fare Rules (and the applicable currency will be the currency of the underlying fare as recorded by Jetstar). Any Seat Award cannot be changed resulting in the re-credit of points or refund of money.
|
JetPlus fares are not available for purchase through Qantas & Jetstar Any Seat Awards.
|
Any fees or additional payments associated with Any Seat Awards or permitted changes to Any Seat Award bookings (including the addition of ancillary products after your booking is complete), must be paid with money as specified in these Fare Rules; they cannot be paid with Frequent Flyer Points. If you make a change to your booking, Jetstar will calculate the monetary charge applicable in addition to Points or Points Plus Pay already used. For the purposes of calculating any such payments, the original fare (as referred to in the Fare Rules) of the Any Seat Award will be calculated as the remaining money value of the unused booking determined by Jetstar in accordance with the Fare Rules (and the applicable currency will be the currency of the underlying fare as recorded by Jetstar). Any Seat Award cannot be changed resulting in the re-credit of points or refund of money.
|
Any fees or additional payments associated with Any Seat Awards or permitted changes to Any Seat Award bookings (including the addition of ancillary products after your booking is complete), must be paid with money as specified in these Fare Rules; they cannot be paid with Frequent Flyer Points. If you make a change to your booking, Jetstar will calculate the monetary charge applicable in addition to Points or Points Plus Pay already used. For the purposes of calculating any such payments, the original fare (as referred to in the Fare Rules) of the Any Seat Award will be calculated as the remaining money value of the unused booking determined by Jetstar in accordance with the Fare Rules (and the applicable currency will be the currency of the underlying fare as recorded by Jetstar). Any Seat Award cannot be changed resulting in the re-credit of points or refund of money.
|
|
Booking validity
|
Unlimited, provided permitted changes are made within the applicable time limits. A seat must be held at all times (no open bookings).
|
Unlimited, provided permitted changes are made within the applicable time limits. A seat must be held at all times (no open bookings).
|
Unlimited, provided permitted changes are made within the applicable time limits. A seat must be held at all times (no open bookings).
|
Unlimited, provided permitted changes are made within the applicable time limits. A seat must be held at all times (no open bookings).
|
|
Offline bookings fees applicable through Telephone Reservations, GSA or at the Airport
|
For new bookings and bookings made through jetstar.com but subsequently changed through Telephone Reservations, GSA or at the Airport, booking fees apply per passenger, per flight. See below for current fees.
|
For new bookings and bookings made through jetstar.com but subsequently changed through Telephone Reservations, GSA or at the Airport, booking fees apply per passenger, per flight. See below for current fees.
|
For new bookings and bookings made through jetstar.com but subsequently changed through Telephone Reservations, GSA or at the Airport, booking fees apply per passenger, per flight. See below for current fees.
|
For new bookings and bookings made through jetstar.com but subsequently changed through Telephone Reservations, GSA or at the Airport, booking fees apply per passenger, per flight. See below for current fees.
|