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Baggage

Checked baggage

When you want to bring more than just your carry-on bags you’ll need to pay for checked baggage. Make sure your checked baggage is within size and weight limits so it’s safe to fly and understand how to avoid excess baggage charges.

How to add checked baggage to your booking

The cheapest and fastest way to add checked baggage is to buy when you book.

You can add baggage after booking by calling customer service or at manage booking.

Baggage added after your initial booking will be charged at a higher rate.

Baggage weight limits

To bring checked baggage all Economy Starter and Starter Plus passengers must purchase baggage allowance. You can purchase a 15kg, 20kg, 25kg, 30kg, 35kg or 40kg baggage allowance. Baggage allowance weights apply per passenger, per flight.

Starter Max passengers are automatically given a 20kg checked baggage allowance and can purchase up to an additional 20kg.

Business and Business Max passengers are automatically given a 30kg checked baggage allowance and can purchase up to an additional 10kg.

Your baggage allowance is given by combined weight, not by number of bags. As long as your bags have a combined weight within your allowance, bring as many as you like. No single bag can weigh more than 32kg. 

 

Baggage charges at the airport

If you haven’t added checked baggage to your booking and arrive at the airport with checked baggage you’ll be charged for the first 15kg of baggage allowance per passenger and then for every additional kilo after that at the per kilo rate.

If you have added checked baggage to your booking but arrive with more than your allowance you’ll be charged for excess baggage. Excess baggage is charged per kilo.

We can’t guarantee that we’ll be able to add excess baggage to your flight so it’s best to add baggage to your booking before you arrive. You’ll avoid the higher fees too.

For up to 15kg of checked baggage you’ll be charged: 

 

Baggage checklist

  • Add checked baggage to your booking before the airport check-in opens
  • Ensure baggage adheres to weight limits for your booking type
  • Add excess weight to your booking before airport check-in opens
  • Remove valuable or fragile items from your checked baggage
  • Leave enough time to transfer bags between flight connections
  • Ensure bulky items are packaged properly before you arrive
  • Arrange freight items with Qantas Freight


Port

 

AUD

 

NZD

 

USD

 

SGD

 

VND

 

THB

 

TWD

 

MYR

 

HKD

 

JPY

 

Domestic Australia and New Zealand

 

$50

 

$70

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Domestic Vietnam

 

 

 

 

 

$18

 

 

 

360,000

 

 

 

 

 

 

 

 

 

 

 

Domestic Japan

 

2,570

 

Intra Asia

 

 

 

 

 

$40

 

$60

 

725,000

 

1,400

 

1,400

 

140

 

320

 

4,000

 

International to/from Australia

 

$160

 

$160

 

$160

 

$160

 

 

 

4,000

 

4,800

 

480

 

1,120

 

16,000

 

All charges above are inclusive of GST/VAT. Charges will be in the local currency of the applicable airport.

If you have checked baggage in your booking but bring more than the allowance you will be charged a per kilo fee.

Connecting flights with a domestic and international leg will be charged at the international rate. Your per kilo fee will be applied to your whole journey.

The fees charged depend on your departure port. All charges are inclusive of GST/VAT and all amounts will be charged in the local currency of the applicable airport.

 

  • Australia
    $15 AUD per kg
  • New Zealand
    $15 NZD per kg
  • Vietnam
    $2.50 USD per kg
  • Vietnam
    45,000 VND per kg
  • Japan
    770 JPY per kg

All charges above are inclusive of GST/VAT

All amounts will be charged in the local currency of the applicable airport.

  • Singapore
    $20 SGD per kg
  • Thailand
    600 THB per kg
  • Indonesia
    $15 USD per kg
  • Malaysia
    50 MYR per kg

All charges above are inclusive of GST/VAT

All amounts will be charged in the local currency of the applicable airport.

  • Singapore
    $25 SGD per kg
  • New Zealand
    $25 NZD per kg
  • Australia
    $25 AUD per kg
  • Japan
    1,500 Yen per kg

All charges above are inclusive of GST/VAT

All amounts will be charged in the local currency of the applicable airport.

What to leave out of your checked baggage

Fragile items, computers, money, valuable documents, business documents, electronics, passports and precious metals and stones. Fragile items, computers, money, valuable documents, business documents, electronics, passports and precious metals and stones.

These items could become damaged if they’re included in your checked baggage and Jetstar will rely upon all available defences against any claim for damage, loss or destruction if this is the case.

 

Strollers, wheelchairs and bulky items

When you’re travelling with a young child or infant you can bring one of each of the following items per child or infant as checked baggage, free of excess baggage charges and regardless of fare:

  • Stroller or pusher 
  • Porta cot and bedding
  • Infant car seats
  • Portable high chairs

Lock shut or secure strollers and porta cots to minimise risk of damage.

Wheelchairs

If you’re travelling with a wheelchair, Jetstar allows you to check-in your wheelchair or mobility aid required for your use free of charge, in addition to your checked baggage, provided that:

  • Each piece does not exceed 32kg, except mobility equipment that can travel in the upright position in the free wheel mode (for example  an electric wheelchair);
  • Items above 32kg which cannot travel in the upright position in free wheel mode must be carried as freight at standard freight rates;
  • The equipment must be for your own use and adhere to Jetstar’s aircraft wheelchair dimensions; and
  • Only one motorised/electric mobility aid may be checked-in as part of this allowance.

Travelling with bikes, skis, golf clubs or other bulky items? See bulky items.

 

Baggage transfers

Unless otherwise advised, Jetstar does not provide flight connections, baggage transfer or check-in for multiple flights. If your itinerary includes multiple flights, it is your responsibility when making bookings to allow sufficient time between the first flight arrival and next flight departure.

 Jetstar does provide limited baggage connectivity on selected flights, where the connection is within the Recommended Connection Times, see flight connections.

Pets and freight

Organise your pets to travel on Qantas Freight or with Jetpets.

Pets cannot travel on Jetstar flights.

All other freight items are carried with Qantas Freight.

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