Please make sure you arrive at the airport with plenty of time to check in and pass through security. If you’re not at the boarding gate on time, you won’t be able to board the flight and you may lose your fare in full.

Note that some domestic flights depart from an international terminal so please check your itinerary to see which airport and terminal your flight will depart from.

Timelines differ depending on aircraft. To find which aircraft type you’re flying on, check your itinerary or go to Manage booking.

Jetstar (JQ) and Jetstar Japan (GK) domestic flights departing from domestic terminals (except Q300 New Zealand domestic flights)

    2 hrs before departure: counter and bag drop opened
    30 min before departure: counter and bag drop closed
    25 min before departure: be at your boarding gate
    15 min before departure: boarding gate closed

Jetstar (JQ) Q300 New Zealand domestic flights

    90 mins before departure: counter and bag drop opened
    30 min before departure: counter and bag drop closed
    25 min before departure: be at your boarding gate
    15 min before departure: boarding gate closed

Jetstar Pacific (BL) domestic flights

    2 hrs before departure: counter and bag drop opened
    30 min before departure: counter and bag drop closed
    25 min before departure: be at your boarding gate

Domestic flights departing from an international terminal

If your flight is departing from an international terminal, you will need to get to the airport earlier. Make sure you check the identification requirements and the limits on liquids, aerosols and gels in your carry-on baggage.

Jetstar (JQ) and domestic flights departing from international terminals on 787 aircraft

    3 hrs before departure: counter and bag drop opened
    60 min before departure: counter and bag drop closed
    40 min before departure: be at your boarding gate
    15 min before departure: boarding gate closed

Jetstar (JQ) and domestic flights departing from international terminals on A320 and A321 aircraft

    3 hrs before departure: counter and bag drop opened
    45 min before departure: counter and bag drop closed
    40 min before departure: be at your boarding gate
    15 min before departure: boarding gate closed