Please make sure you arrive at the airport with plenty of time to check in and pass through security. If you’re not at the boarding gate on time, you won’t be able to board the flight and you may lose your fare in full.

If your flight is departing from an international terminal, you will need to get to the airport earlier. Make sure you check the identification requirements and the limits on liquids, aerosols and gels in your carry-on baggage.

Timelines differ depending on aircraft. To find which aircraft type you’re flying on, check your itinerary or go to Manage booking.

Jetstar (JQ) international flights on 787 aircraft

    3 hrs before departure: counter and bag drop opened
    60 min before departure: counter and bag drop closed
    40 min before departure: be at your boarding gate
    15 min before departure: boarding gate closed

Jetstar (JQ) and Jetstar Japan (GK) international flights on A320 and A321 aircraft

    3 hrs before departure: counter and bag drop opened
    45 min before departure: counter and bag drop closed
    40 min before departure: be at your boarding gate
    15 min before departure: boarding gate closed

Jetstar Asia (3K) and Jetstar Pacific (BL) international flights

    2 hrs before departure: counter and bag drop opened
    45 min before departure: counter and bag drop closed
    40 min before departure: be at your boarding gate