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Lounges

To help get your trip off to a smooth start, take a look through our at the airport section. See where Jetstar is located in the airports and terminals section, including where we have lounge access available. You can also check your boarding times and find out what specific assistance services we offer.

Lounge Access - Qantas Club and Jetstar Partner Lounge Access.

Jetstar passengers who hold a Starter Max or a Business Max ticket are entitled to lounge access (where available).

Please Note: Starter Max bookings that were made before the 11th March 2014 are not entitled to Lounge Access.


Starter Max Passengers

Business Max Passengers


Starter Max Passengers

When flying Starter Max on an international Jetstar operated flight with a JQ, 3K, VF, GK or BL flight number (or QF flight number for Qantas passengers travelling codeshare), passengers departing from airports where Jetstar has a partner lounge will receive complimentary access prior to their flight . Access is permitted once check-in has opened for your international flight, up to when the flight commences boarding.

Passengers who booked their Starter Max fare before the 11th March 2014 are not eligible for complimentary lounge access.

It is important to note that lounge access is not provided for passengers on arrival or for any connecting flights where the passenger is not travelling on a Starter Max fare. Complimentary lounge access is not offered to any passengers travelling on domestic Jetstar services.

 Starter Max Lounges

Port

Operator

Lounge location

Osaka (Kansai) International Airport, Japan

Pacific Lounge

Airside, North Wing near
Gate 13

Cairns International Airport

Reef Lounge

Airside - directly after international
security screening

Soekarno-Hatta Jakarta International Airport

JAS Premier Lounge

Departure Hall, Close to Gate
Access of Terminal 2D

Ngurah Rai International Airport Bali

JAS Premier Lounge

Departure Hall, Close to Gate 4

Business Max Passengers

When flying Business Max on a Jetstar operated flight with a JQ, 3K or VF flight number (or QF flight number for Qantas passengers travelling codeshare), passengers departing from airports with a Qantas Club or Jetstar partner lounge will receive complimentary access prior to their international flight where seated in the Business Cabin. Access is permitted once check-in has opened for your flight, up to when the flight commences boarding.

It is important to note that lounge access is not provided for passengers on arrival or for any connecting flights where the passenger is seated in the economy cabin.

Business Class passengers that have not purchased a Max bundle do not receive access to the lounges, unless the lounge is a Qantas Club lounge and the passenger is a Qantas Club member (see further below).


Business Max Lounges

Lounges - Australia

Port

Operator

Lounge location

Melbourne International Airport

Qantas Club

Airside, Level 1,
enter via departures concourse

Sydney International Airport

Qantas Club

Airside,
Pier B, via escalators

Cairns International Airport

Reef Lounge

Airside - directly after international security screening

Gold Coast Airport

Qantas Club

Airside - directly after domestic and international security screening


Lounges - Overseas

Port

Operator

Lounge location

Bangkok International Airport, Thailand

Qantas Club

Airside,
Departures level 3 Concourse G near
Gates 1-5

Honolulu International Airport, Hawaii, US

Qantas Club

Airside,
EWA Concourse,
above Gate 26

Auckland International Airport, New Zealand

Qantas Club

Airside, Level 2

Osaka (Kansai) International Airport, Japan

Pacific Lounge

Airside,
North Wing near
Gate 13

Tokyo (Narita) International Airport, Japan

Qantas Club

Airside, Level 2
Satellite Terminal

Denpasar International Airport, Bali

JAS Lounge

International
Departure Hall

Singapore Changi International Airport, Singapore

Qantas Club

During renovations passengers will be able to use the Skyview Lounge which is located on Level 3, Departure Transit Area. Turn right after immigration and take the escalator near Gate D30.

Beijing Capital International Airport, China

BGS Premier Lounge

Terminal 2, Level 2, next to Gate 11

Phuket International Airport, Thailand

Lux Lounge -Andaman Aurora Co., Ltd

Airside
Departures level 2
Near Gates 4

Qantas Club Members

Qantas Club members whose next onward flight that day is a Jetstar operated flight with a JQ, 3K or VF flight number will gain complimentary access to the Qantas Club, where available. Access is not available to Qantas partner airline lounges or associated lounges.

Terms and conditions apply to Qantas Club. Click here for more information on Qantas Club, including a full list of lounge locations

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