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At the airport

To help get your trip off to a smooth start, take a look through our at the airport section. See where Jetstar is located in the airports and terminals section, including where we have lounge access available. You can also check your boarding times and find out what specific assistance services we offer.


Jetstar’s Gold Coast and Auckland Akarana Lounges

Jetstar offers our passengers exclusive use of two fantastic Lounges. The Gold Coast Lounge located at Gold Coast Airport, and the Ākarana Lounge located at Auckland Airport, New Zealand.

Lounge access can be purchased on the door, or you can save by pre-purchasing when booking your flight online or by calling Jetstar Reservations. we are also pleased to offer lounge access free of charge for passenger travelling on StarClass for children 6 years or under.

Qantas Club Lounge Access

StarClass Passengers

When flying StarClass on a Jetstar operated flight with a JQ, 3K or VF flight number (or QF flight number for Qantas passengers travelling codeshare), passengers departing from airports with a Qantas Club will receive complimentary access on the day of travel. Access to partner lounges is also available at selected airports, click here for more information.

Qantas Club Members

Qantas Club members travelling on JetSaver Light, JetSaver, JetPlus or JetFlex fares on a Jetstar operated flight with a JQ, 3K or VF flight number will gain complimentary access to the Qantas Club and third party lounges, where available. Terms and conditions apply to Qantas Club and partner lounge access. Click here for more information on Qantas Club, including a full list of lounge locations.