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Baggage

At Jetstar we offer two simple fare options, our Starter fare in economy and our Business Class fare (available on our A330 long-haul international flights), both of which give you the flexibility to choose and customise your checked baggage.

Our Starter fare includes 10kg of carry-on baggage for Jetstar flights and 7kg of carry-on baggage for Jetstar Pacific (Vietnam) flights and is a great way to travel lighter and save

Baggage services

We do our absolute best to ensure that your baggage is delivered on time and in the condition received.

In the unlikely event that your Checked or Cabin Baggage is lost or damaged, you can seek assistance from a staff member at a Jetstar Baggage Counter at your arrival airport or the Jetstar Service Desk if there is no Baggage Counter available. In the case of damaged baggage, you will need to present the item to a staff member to assess the damage.

Otherwise, you need to make a claim in writing within the time limits imposed by legislation and international conventions governing airline liability. These are: timeframes:

Domestic flights:

  • 3 days for damaged baggage.
  • 21 days for delayed or lost baggage.

International flights:

  • 7 days for damaged baggage.
  • 21 days for delayed or lost baggage.

Once again, if the claim involves damaged baggage, a Jetstar representative may need to view the item before the claim can be approved. Claims should be submitted in writing to PO Box 635, Sunshine VIC 3020. Alternatively, you can fax your claim to + 61 3 8660 2869, email to baggage.services@jetstar.com or use our online feedback form

For more information please contact Baggage Services

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