We do our absolute best to ensure that your baggage is delivered on time and in the condition received.
In the unlikely event that your Checked or Cabin Baggage is lost or damaged, you can seek assistance from a staff member at a Jetstar Baggage Counter at your arrival airport or the Jetstar Service Desk if there is no Baggage Counter available. In the case of damaged baggage, you will need to present the item to a staff member to assess the damage.
Otherwise, you need to make a claim in writing within the time limits imposed by legislation and international conventions governing airline liability. These are the time-frames:
Domestic flights:
- 3 days for damaged baggage.
- 21 days for delayed or lost baggage.
International flights:
- 7 days for damaged baggage.
- 21 days for delayed or lost baggage.
Once again, if the claim involves damaged baggage, a Jetstar representative may need to view the item before the claim can be approved. Baggage Claims or Queries should be submitted in writing via our Baggage Enquiry form located here.
For more information please contact Baggage Services.