Planning & Booking
Booking with Jetstar
Create a booking
The best way to book Jetstar flights is online, here at Jetstar.com. This is where you’ll find our fantastic every day low fares, some amazing sale fare and also avoid any offline booking fees.
In this section we’ll tell you everything you need to know about how to book online, how to make changes to your booking and how to make group bookings. Of course if you’d prefer to talk to someone about your booking, you can always phone our friendly Reservation Centre.
Create a booking
You can search for flights and create a booking with Jetstar following these simple steps:
In the search box titled ‘BOOK FLIGHTS’ on the left hand side of the page, select either a return or one way flight option, enter your origin, travel destination and preferred travel dates as well as the number of adults and children travelling.
2. Select flights
All the fares available on your specified travel date will be displayed. You’ll also be able to view flights available on the day before and the day after.
You’ll need to make your final selection based on the fare type you’d prefer. (Remember that JetSaver Light is carry-on baggage only). Click on the fare rules under each fare type if you’re unsure.
Once you’ve selected your flight(s), your BOOKING SUMMARY will be displayed on the right hand side of the page. Read this first to make sure all the details are correct. If you need to make changes just select a different flight.
If you’re happy with your flight details read through the Fare Rules and Conditions of Carriage and click on the check box if you accept these terms. Then select CONTINUE at the bottom of the page to proceed with the booking.
You will need to enter the details of all passengers travelling on your selected flight(s). The name must exactly match what appears on the passenger’s passport (required for international travel) or other acceptable ID.
You will also need to fill in all of your contact details. You can choose to have your details saved for your next visit. It is important that contact information is entered accurately as we will use this to contact you in the event of any changes in flight details.
Sign up for JetMail and JetTXT will be pre-selected. JetMail will deliver our latest flight sales straight to your inbox and JetTXT allows you to receive SMS alerts on the status of your flight. If you don’t wish to be signed up for these services, click on the check box to remove the tick.
Select CONTINUE at the bottom of the page to proceed with your booking.
4. Seat selection
You will be given the option of selecting your preferred seat, including upfront and extra room seating. Depending on whether you are a JetSaver Light, JetSaver, JetPlus, JetFlex or StarClass ticket holder, you will be able to make these selections for free, or for a small charge which will be added onto the cost of your booking. Select ASSIGN & CONTINUE for your booking to be updated.
If you don’t want to choose a seat, select SKIP SEAT SELECTION at the bottom of the page.
You’ll need to select whether you require specific assistance or travel insurance. There are also a number of optional extras available, such as Carbon Offset and Auto Web Check-in, depending on you flight. Charges may apply and will be added to the cost of your booking.
At the bottom of the page select your payment method from the options of Card, Voucher, Internet Banking (POLI), Direct Deposit or PayPal.
Once your payment has been processed you will receive an on-screen confirmation message which includes your Booking Reference number in the top left hand side of the page. We recommend that you print this confirmation page.
Jetstar is a ticketless airline; however you will be sent an Itinerary and Tax Invoice via email, once your payment has been confirmed. If you plan to check-in at a Jetstar counter at the airport, print out the Itinerary to show a Jetstar representative. You’ll also need to bring the correct identification. For some international destinations, you may need to show proof of onward or return travel, so bring all of your itinerary details with you. See our international check-in page for more information.
If you don’t receive your Itinerary Receipt within 24 hours please contact Jetstar Reservations.