Planning & Booking
Flexibility and hold options
Jetstar’s comprehensive range of fare types, JetSaver, JetSaver Light, JetPlus, JetFlex and StarClass, are all about giving you choice. So you can decide how much you’d like to spend, what you’d like included in your fare and how much flexibility you think you’ll need to make changes to your booking. On selected flights, we also provide a range of flexibility and hold options that are aimed at providing you with a little extra piece of mind when booking your flights.
Flexibility and hold options
Flights On Hold
Jetstar offers passengers the ability to place a booking on hold for a fee. Payment must be completed within 48 hours, or the booking will be cancelled. If payment is by credit card, the applicable Jetstar Card Payment fee will apply. Click here for full terms and conditions.
To complete your on hold booking, just enter the booking details in our Manage Booking section.
If you purchase Price Flexibility when you book your flight(s) and see an equivalent fare on our website lower than the fare you paid, we will refund you the difference.
You must submit a claim online to receive the refund. Any refund amount due will be paid via your original method of payment. A successful claim will be applied to all passengers on a flight (only one successful claim per flight allowed). Click here for full terms and conditions.
Change Fee Flexibility
If you purchase Change Fee Flexibility when you book your flight(s) you may change your booking once without incurring a change fee in accordance with permitted changes allowed in the JetSaver Light and JetSaver fare rules. Fare difference may apply if the lowest available fare on the new flight is higher than the original booking. Click here for full terms and conditions.
Cancel Flight Flexibility
If you purchase Cancel Flight Flexibility when you book your flight(s) you will be able to cancel your booking within 7 or 28 days (depending on the product) of purchase and receive a Jetstar Travel Voucher for the value of the fare cancelled. Click here for full terms and conditions.
Terms and Conditions
Flights on Hold
Flights on Hold must be purchased for all passengers and all sectors on the booking and can only be purchased online or through the call centre at the time of initial booking. The Flights on hold Fee will be charged per person, per sector, and is non-refundable. Any applicable credit card payment fees (dependent on method of payment) will be charged at the time of placing the flight on hold and are likewise non-refundable. A payment receipt will be sent, notifying you that the booking is on hold and how to complete the payment. If full payment is not received within 48 hours the booking will be cancelled. Payment can be completed via the Jetstar website under “My bookings” or through the call centre. On receipt a valid Jetstar Travel Itinerary will be sent. Only bookings that are paid in full constitute a valid Jetstar booking and allow for travel on Jetstar flights.
Price Flexibility must be purchased for all passengers and all sectors on the booking and can only be purchased at the time of initial booking. The Price Flexibility fee is non refundable. You must claim online. A separate online claim is required for each flight. Only the first claim which meets the conditions for payment will be honoured for each sector. Claims must contain your booking reference number, original flight number and flight date, along with your name and email address. The claim will be processed within 24 hours, with a refund only offered on successful validation of the lower fare. Unsuccessful claimants are able to resubmit their claim at any time. All successful claims require a fare to be available at a lower price on the Jetstar website (www.jetstar.com) with the same flight, date, and product type as per your current booking. Any special sale conditions must also be met (such as travel in pairs). In the event of a successful claim, all valid passengers in the booking on the flights indicated on the online claim form will be paid. One payment will be made to lead (first) passenger on the booking. Passengers cannot claim independently. Any ancillary items purchased will remain on the booking and will not be refunded. Original form of payment will be used for all refunds. For POLi payments and credit cards that are not valid, we will need to contact you using the contact name provided in the booking to obtain further details. For Voucher payments (part or full) a new Voucher will be issued (valid for 3 months, travel within 12 months) to the contact name in the booking.
Change Fee Flexibility
Change Fee Flexibility must be purchased for all passengers and all sectors on the booking and can only be purchased at the time of the initial booking. The Change Fee Flexibility fee is non refundable. Only changes permitted under the JetSaver Light and JetSaver fare rules can be made. In accordance with fare rules, you are able to change the flight date, flight time or passenger name, but you cannot change flight origin or destination. A fare difference will apply if the lowest fare available on the new flight is higher than the fare paid on the original booking. Any ancillary items purchased on the original booking will be retained. You must claim via the Jetstar Call Centre. Travel in each direction can be changed independently. Only one change is allowed per sector by each passenger. Subsequent changes are allowed but normal change fees will apply. Passengers may claim independently of each other. Each passenger can make only one change per sector without incurring a change fee.
Cancel Flight Flexibility
Cancel Flight Flexibility must be purchased for all passengers and all sectors on the booking and can only be purchased at the time of initial booking. The Cancel Flexibility fee is non refundable. You must claim via the Jetstar Call Centre. Passengers can claim independently of each other, and can claim on each sector separately. Once cancelled, fares cannot be reinstated. After the Cancel Flight Flexibility Period has expired (7 or 28 days dependent on product purchased), fares revert to being non-refundable. With the exception of Jetstar Flexibility products, Card Payment Fees and any other third party Travel Insurance, Car Rental or Hotel products, any ancillary items purchased on the initial booking will be refunded when the booking is cancelled.
Your booking must be made within 3 months from the date your voucher was issued, for travel commenced and completed within 12 months from the date your voucher was issued. Jetstar will not extend the booking dates under any circumstances. Airfares are non-refundable. Limited changes are permitted, charges apply. The standard JetSaver, JetFlex, JetPlus and Business Class fare conditions apply.
You must redeem this Voucher in one transaction only. Any amount not redeemed will be forfeited. The Voucher is redeemable only by the person whose name is stated on the Voucher. This person must be the contact, but may make a booking for themselves or another person.
The Voucher is only redeemable up to the value stated above for Jetstar fares, taxes, fees and other charges associated with normal Jetstar Internet or Reservations bookings. The Voucher must be taken as stated and no compensation will be payable if the recipient is unable to use it as stated. The Voucher is not redeemable for cash or other goods and services.
All travel is subject to availability at the time of booking, the fare conditions quoted at the time of booking and the Jetstar Conditions of Carriage.