Jetstar Group Terms and Conditions
This page displays the Jetstar terms and conditions applicable for Jetstar Group flights. For the purposes of identifying the applicable terms and conditions for your flight, please refer to you flight details and find the carrier code. The carrier code is the two letter designator that is shown at the start of your flight number.
Carrier Code Definitions
JQ: Jetstar Airways Pty Ltd
3K: Jetstar Asia Airways Pte Limited
VF: Valuair Ltd
BL: Jetstar Pacific Airlines Joint Stock Aviation Company
Conditions of Carriage
The conditions of carriage are the rules that apply to your travel on Jetstar, including Qantas & Jetstar Any Seat Awards.
Jetstar Group Fare Rules
In addition to the conditions of carriage, these are the rules that apply to the fare that you have booked, including Qantas and Jetstar Any Seat Awards. It sets out the important information regarding your fare, such as the changes permitted.
The fare rules for our current economy Starter, Starter Plus, Starter Max, Business and Business Max fares can be found on our fare rules page.
If you have one of our fares we have discontinued for new bookings, please click on the appropriate fare rules below. Please note that passengers with a booking that includes travel after 15 May 2011 will be changed to an equivalent current fares (above) before the date of travel. For more information on this change, please refer to our information page about our fare changes.
Jetstar Holiday booking conditions
These Holiday booking conditions apply to each traveller included in bookings for Jetstar Holiday Packages and Land Content. Land content refers to non-airfare components such as activities, hotels and cars. You will be sent the appropriate holiday conditions with your itinerary when you complete your booking.
The holidays conditions that apply to your booking depend on the country where you made your booking. For example, if you booked a Jetstar Holiday product for travel within or for travel from Australia on our Australian website, the Holiday conditions Australia booking terms and conditions are applicable.
In-flight Voucher Terms
If you have a fare that includes an in-flight voucher or you have purchased a voucher in addition to your fare, the conditions below apply for the use of your voucher.
Our Privacy statement explains how Jetstar protects the privacy of your personal information under the National Privacy Principles. It will apply to any personal information you provide to us in the course of your dealings with us.
Further information and details on fees and charges, can be found on our fares page.