ValuAir
Fare Types
| Fare information | JetSaver and JetSaver Light~ | JetFlex | International StarClass & Promotional StarClass** |
|---|---|---|---|
Cancellations |
Non-refundable |
No refund if you have upgraded to a JetFlex fare from another fare or if requested after the day of original scheduled departure. JetFlex fares are otherwise refundable up to day of departure (including after flight has departed). A refund fee is applicable per passenger, per booking. See below for current fees. |
StarClass Promotional fares are non-refundable. No refund if you have upgraded to a StarClass Full fare from a StarClass Promotional fare or another fare. [or if requested after the day of original scheduled departure]. StarClass fares are otherwise refundable up to day of departure (including after flight has departed). A refund fee is applicable per passenger, per booking. See below for current fees. |
Failure to check in on time |
Non-refundable |
If you wish to cancel your fare, see the information in ‘Cancellations’ above for refund rules. If you do not wish to cancel your fare, some changes are permitted. Changes must be made on the same day (including after the flight has departed). See below for flight origin and destination changes, flight date or time changes and passenger name changes. |
If you wish to cancel your fare, see the information in ‘Cancellations’ above for refund rules. If you do not wish to cancel your fare, some changes are permitted. Changes must be made on the same day (including after the flight has departed). See below for flight origin and destination changes, flight date or time changes and passenger name changes. |
Flight Origin or Destination Changes |
Not permitted |
Changes permitted up to day of departure (including after flight has departed) ##. No change fees apply. You must pay any fare difference to rebook*~~. Change permitted through Jetstar Telephone Reservations, GSA or at airport. Not permitted on Jetstar.com. |
Changes permitted up to day of departure (including after flight has departed) ##. No change fees apply. You must pay any fare difference to rebook*~~. Change permitted through Jetstar Telephone Reservations, GSA or at airport. Not permitted on Jetstar.com. |
Flight Date or Time Change through jetstar.com # |
Changes permitted up to 24 hours prior to departure. A change fee plus any fare difference to re-book*~~ is applicable per passenger, per flight change. See Below for current fees. |
Changes permitted up to day of departure (including after flight has departed) ##. No change fees apply. You must pay any fare difference to rebook*~~. |
Changes permitted up to day of departure (including after flight has departed) ##. No change fees apply. You must pay any fare difference to rebook*~~. |
Flight Date or Time Change via Telephone Reservations, GDS, GSA or at Airports |
Changes permitted up to 24 hours prior to departure. A change fee plus any fare difference to re-book*~~ is applicable per passenger, per flight change. See Below for current fees. |
Changes permitted up to 24 hours prior to departure. No change fees apply. You must pay any fare difference to rebook*~~ |
Changes permitted up to 24 hours prior to departure. No change fees apply. You must pay any fare difference to rebook*~~. |
Passenger name change |
Changes permitted up to 24 hours prior to departure. A change fee plus any fare difference to re-book*~~ is applicable per passenger, per flight change.Change permitted through Jetstar Telephone Reservations, GSA or at airport. Not available on Jetstar.com. See below for current fees. Name changes must be made per passenger, per booking and cannot be made per inbound or outbound flight only. |
Changes permitted up to day of departure (including after flight has departed) ##. No change fees or fare difference applies. Change permitted through Jetstar Telephone Reservations, GSA or at airport. Not permitted on Jetstar.com. Name changes must be made per passenger, per booking and cannot be made per inbound or outbound flight only. |
Changes permitted up to day of departure (including after flight has departed) ##. No change fees or fare difference applies. Change permitted through Jetstar Telephone Reservations, GSA or at airport. Not permitted on Jetstar.com. Name changes must be made per passenger, per booking and cannot be made per inbound or outbound flight only. |
Earn Qantas Frequent Flyer points and Status Credits ^ |
No |
Yes (except Jetstar Pacific (BL) flights) Points are earned at the Qantas Economy rate (1 point per mile) |
Yes Points are earned at the Qantas Business rate (1.25 points per mile) |
Booking validity |
Unlimited, provided permitted changes are made within the applicable time limits. A seat must be held at all times (no open bookings). |
Unlimited, provided permitted changes are made within the applicable time limits. A seat must be held at all times (no open bookings). |
Unlimited, provided permitted changes are made within the applicable time limits. A seat must be held at all times (no open bookings). |
Bookings through Telephone Reservations, GSA or at the Airport |
New bookings and bookings made through Jetstar.com but subsequently changed through Telephone Reservations, GSA or at the Airport, booking fees apply per passenger, per flight. See below for current fees. |
New bookings made through Telephone Reservations, GSA or at the Airport, booking fees apply per passenger, per flight. See below for current fees. |
New bookings made through Telephone Reservations, GSA or at the Airport, booking fees apply per passenger, per flight. See below for current fees. |
Current Fees and Charges
Fee Type |
Australian and New Zealand Domestic |
Vietnamese Domestic |
International flights operated by Jetstar Pacific (BL) |
Intra Asia |
Short Haul International |
Long Haul |
Refund Fee |
$30 AUD/NZD* |
125,000VND / |
23USD / 370,000VND* |
30SGD/25USD* |
30AUD/NZD* |
30AUD* |
Change fee - (via Jetstar.com) |
$30 AUD/NZD* |
160,000VND / |
23USD / |
33SGD*/25USD* |
30AUD/NZD* |
50AUD* |
Change fee - (via Telephone Reservations, GDS, GSA or at Airports) |
$40 AUD/NZD* |
210,000VND / |
27USD / |
40SGD/30USD* |
40AUD/NZD* |
75AUD* |
Difference between Jetstar.com and Telephone Reservations for new bookings |
$15 AUD/NZD* |
63,000VND / 3.80USD* |
10USD / 160,000VND* |
15SGD/10USD* |
25AUD/NZD* |
25AUD* |
Flight Definitions
- Domestic Flights are flights that depart and arrive within the same country.
- Short Haul International Flights are international flights that operate on either an A320 or A321 aircraft
- Long Haul International Flights are international flights that operate on an A330 aircraft
- Intra Asia flights are international flights that do not depart or arrive in Australia and operate on either an A320 or A321 aircraft
~ JetSaver Light fare does not include any Checked Baggage Allowance. Cabin Baggage limits are strictly applied. JetSaver Light passengers who have more Baggage than the applicable Cabin Baggage Allowance will need to change to a JetSaver fare. Conditions and charges apply. Call Jetstar Reservations for details.
~~ Fare difference means the difference between the original fare you purchased, and the fare that is available on the day of change. The fare difference may be substantial.
** Jetstar Asia (3K) and Valuair (VF) do not offer StarClass
* All amounts must be paid in the currency in which you made your original Booking.
# Online changes permitted only if original booking made online and must be completed at least 24 hours prior to the scheduled departure time.
## Inside 24 hours before departure or after flight has departed, changes must be requested through Jetstar Telephone Reservations, GSA or at an airport.
^ Qantas Frequent Flyers travelling on a Jetstar (JQ) JetFlex or StarClass fare will earn equivalent points per mile and Status Credits as earned on Qantas flights. JetFlex fares earn at the full economy level. StarClass fares earn at the full business level.
Check in
At the airport |
Flights operated by Jetstar (JQ) & Jetstar Pacific (BL) departing from a Domestic Australian, New Zealand or Vietnamese terminal |
Intra-Asia flights operated by |
Flights operated by Jetstar (JQ) & Jetstar Pacific (BL) departing from an International terminal |
Priority boarding |
Only for JetFlex |
No |
Only for JetFlex and StarClass |
Priority Check in |
No |
No |
Only for StarClass |
Check in opens |
2 hours prior to scheduled departure |
2 hours prior to scheduled departure |
3 hours prior to scheduled departure |
Recommended minimum check in time |
60 minutes prior to scheduled departure |
60 minutes prior to scheduled departure |
90 minutes prior to scheduled departure |
Check in closes |
30 minutes prior to scheduled departure |
40 minutes prior to scheduled departure |
60 minutes prior to scheduled departure |
Lounge Access included in fare |
No |
No |
Where available and only for StarClass |