The Jetstar Price Beat Guarantee

If you find a published internet airfare on another airline that is lower than the lowest available comparable Jetstar fare on Jetstar.com and you purchase the fare through our call centre, we will beat that lower fare by 10%, provided we can verify the lower fare when you call to book. Another airline’s fare which has less than 20kg checked baggage allowance or excludes checked baggage allowance is comparable to Jetstar’s JetSaver Light fare and a fare which includes at least 20kg checked baggage allowance is comparable to Jetstar’s JetSaver fare. The comparable fare must be for a one way direct flight on the same route at a comparable time. See below for more details.

Terms and Conditions

• This offer applies only to one way direct flights (single sector) operated by Jetstar Airways Pty Limited, Jetstar Asia Pte Limited, Valuair Ltd and Jetstar Pacific flights with a flight number beginning with JQ, 3K, VF or BL. It does not apply to QF codeshare flights operated by Jetstar.
• You must notify Jetstar of the details of the lower fare, including the address of the website where you found it, when you call to purchase your Jetstar fare.
• So we can verify the fare, the other airline’s lower fare must be available when you call the Jetstar call centre (numbers above), of the same currency and available through a website available in the English language, or in the case of a comparison against a Jetstar Pacific (BL) flight, in English or Vietnamese language.
• Another airline’s fare which has less than 20kg checked baggage allowance or excludes checked baggage allowance is comparable to an available JetSaver Light fare from Jetstar. Another airline’s fare which includes at least 20kg checked baggage allowance is comparable to an available JetSaver fare from Jetstar.
• The comparable Jetstar fare must also be available at the same time. If the lower fare is comparable to JetSaver Light, you will only be able to purchase a JetSaver Light fare (carry-on baggage only) under this promotion. If the lower fare is comparable to a JetSaver fare (which includes 20kg checked baggage allowance) you will only be able to purchase a JetSaver fare under this promotion. If the other airline has one lower fare which is comparable to JetSaver Light and one lower fare which is comparable to JetSaver, you may choose which Jetstar fare you wish to purchase at 10% less than the applicable comparable fare.
• The applicable flight on the other airline must be a direct flight for the exact route departing and arriving at the same airports as the applicable Jetstar flight, and must be scheduled to depart:
• within 1 hour of the applicable Jetstar (JQ) or Jetstar Pacific (BL) flight, in the case of domestic flights within Australia, New Zealand or Vietnam (i.e. direct flights wholly within Australia or wholly within New Zealand or wholly within Vietnam), or direct flights between Australia and New Zealand or;
• on the same day as the applicable Jetstar flight, in the case of direct Jetstar (JQ) flights between Australia and other Jetstar international destinations or;
• within 1 hour of the applicable Jetstar Asia (3K), Valuair (VF) or Jetstar (JQ), in the case of Intra Asia flights (i.e. not including flights to or from Australia)
• JetFlex and StarClass fares are excluded from this promotion.
• The promotion can only be used when identifying a lower online fare prior to booking. Claims cannot be made after a booking has taken place.
• For the purpose of verifying the fare difference, all applicable surcharges, fees, and taxes and additional amounts charged in relation to making a booking will be included. We will not charge the telephone booking fee for fares purchased under this offer.
• Once our reservations agent has verified the other airline's fare is lower, we will make available for purchase the applicable comparable Jetstar fare at a price 10% below the other airline's fare. You must pay for the Jetstar fare at the time of making the claim – we will not put bookings on hold for later payment.
• You may purchase up to a maximum of 10 Jetstar fares when making a claim under this promotion, provided that you can demonstrate that the number of fares you claim from Jetstar are available at the applicable lower fare on another airline.
• Please allow up to 72 hours for Jetstar to email you your itinerary. You cannot book a fare for travel within 72 hours of booking under this promotion.
• Free fares on other airlines (taking into account all applicable surcharges, fees and taxes) are excluded from this promotion.
• This promotion is valid for bookings made from 17th December 2009 to 30th June 2010.