Generally the airline will not allow a person to travel without an Accompanying Passenger* unless the person can travel independently, meaning that they can travel safely without assistance, supervision or both. There are limited exceptions to this and you must contact Jetstar Reservations for further information. We do not have the systems, staff or facilities required to assume responsibility for such assistance and supervision. However, we do provide limited special assistance services to accommodate customers who need to travel with a guide dog, hearing or mobility dog (only available for flights operated by Jetstar (JQ), customers who require a wheelchair, customers who are blind or vision impaired, customers who are deaf or hearing impaired and customers who require two seats for themselves. If you need to use these special services you must contact Jetstar Reservations. Those who have made special arrangements through Jetstar Reservations will be boarded first. *Accompanying Passenger means a paying passenger who, in our reasonable opinion, can travel independently and is able to and will provide the appropriate assistance, supervision, or both, as is required for the particular customer they are accompanying. As a guide, the airline generally will not consider a passenger to be an appropriate Accompanying Passenger for a child unless the passenger is at least 15 years old.
If you have been advised by your doctor that you require a medical clearance to travel, or have a medical condition which you feel may require a travel clearance, will need to download the Travel Clearance forms and discuss your condition with your doctor.
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